GENERAL

  Telia's contract system
 Customer contract
 General terms and conditions
 Telia Price List (EST)
 Temporary suspension of contract (EST)
 Temporary suspension of contract (valid before 3.09.2018 joined) (EST)
 Instructions for withdrawal from contract
 Applicable rate of penalty
  About passwords
  Submission of claims

MOBILE PHONE

 Mobile Life (EST)
 Mobile Life (valid before 20.04.2017 joined)(EST)
 Set (EST)
 Terms of use for Internet access services (EST)
 Roaming services fair use policy

Additional services

 Mobile-ID (EST)
 Mobile-ID use of sertificate (EST)
 Double-number (EST)

Mobile apps

 My Telia
 Telia TV (EST)
 mTasku (EST)
 m-vehicle (EST)

Paying with mobile

 mTasku (EST)
 Private-bill (EST)

TV

 Telia TV (EST)
 Terms and conditions for using Telia TV
  Terms and conditions for using Telia TV

Internet

 Homeinternet (EST)
 Terms for using Internet services (EST)
 Speed test in Telia network (EST)
 Smart Wifi (EST)

LANDLINE

 Telephone (EST)
 Landline (EST)
 Public information about the media service provider (EST)

Additional services

 Call info (EST)
 Service differentiation by post (EST)
 Calls to Russia-50% (EST)

OTHER SERVICES

 Travel insurance (EST)
 Travel insurance info document (EST)
 Vehicle e-insurance
 Device insurance (EST)
 Spotify music service (EST)
 Pargi.ee conditions of use
 E-bill (EST)
 Telia magazine shelf (EST)
 Use of sertificate (EST)
 Mobile-ID (EST)
 Mobiil-ID Use of sertificate (EST)
 Website hosting

DEVICES

 Telia SAFE (EST)
 Telia SAFE (EST - joined before 09.08.2021)
 Device insurance (EST)
 Telia payment by installmets (EST)
 Old to new (EST)
 E-shop terms (EST)
 Equipment repair and maintenance conditions (EST)
 Warranty conditions for used mobile phones (EST)

Terms of use

 Terms and Conditions of Renting (Residential Customers)
 Terms and Conditions of Renting (Residential Customers) (joined before 25.04.2016)
 Terms of sale and lease of IT services equipment (EST)
 Conditions of use of the equipment (private and business clients)
 Conditions of use of the equipment (terminable) (private and business clients)

DATA PROTECTION

 Privacy notice
 Privacy notice (valid until 14.04.2021)
 Profiling of client data for marketing purposes
 Authorized processors of customer data (EST)
 Authorized processors involved in providing services

TECHNICAL PARAMETERS AND REQUIREMENTS, QUALITY INDICATORS OF COMMUNICATION SERVICES

 Terms and parameters for using Internet call servises (EST)
 Telephone network client interfaces (EST)
 Terms and conditions for using Telia TV
 Internet and data connection client interfaces (EST)
 Telia Public Mobile Network End User Interface Specification
  Terms for connecting to emergency number and locating caller
  Avoiding communication network overload
  Ensuring the functionality of communication network/services
  Quality indicators of communication services provided under the Telia brand name

SERVICES ARCHIVE

 Analogue permanent line customer-to-customer (EST)
 Analogue permanent line station-to-customer (EST)
 Analogue permanent line station-to-station (EST)
 Digital permanent line client-to-client (EST)
 Digital permanent line station-to-client (EST)
 Digital permanent line station-to-station (EST)
 IT support service (EST)
 IT management (EST)
 IT management Plus (EST)
 Access network permanent line (EST)
 MLX+ SharePoint service (EST)
 Voog webpage tool (EST)
 Business e-mail (EST)
 Business TV (valid before 01.07.2020 joining) (EST)

GENERAL

  Telia's contract system
 Customer contract
 General terms and conditions
 Power of attorney
 Telia Price List (EST)
 Temporary suspension of contract (EST)
 Temporary suspension of contract (valid before 3.09.2018 joined) (EST)
  About passwords
  Submission of claims

MOBILE PHONE

 Mobile Business (EST)
 Mobile Business (valid for joining before 20.04.2017) (EST)
 Set (EST)
 Terms of use for Internet access services (EST)
 Roaming services fair use policy

Mobile apps

 My Telia
 mTasku (EST)

Additional services

 Company internal caller ID
 Twin number (EST)
 Speed dialling (EST)
 Company Speed dialling (applicable to connections made before 28.05.2019) (EST)
 Company Speed dialling+ (applicable to connections made before 28.05.2019) (EST)

TV

 Business TV (EST)
 Info TV (EST)

Internet

 Business Internet
 Office wifi (EST)
 Small office wifi (EST)
 Home office wifi (EST)
 Spot network connection service (EST)
 Speed test in Telia network (EST)
 Secure Net
 Terms of use for Internet access services (EST)

Additional services

 Remote work (EST)
 Internet connection for device hosting (EST)

LANDLINE

 Telephone (EST)
 Business phone (EST)
 Public information about the media service provider (EST)

Additional services

 Terms and parameters for using Internet call servises (EST)
 Telia Internet calls (EST)
 Landline (EST)
 Call Center (EST)
 Call recording
 Call service 10990 (EST)
 Call queuing and interactive voice response (IVR) (EST)
 Call info (EST)
 Service differentiation by post (EST)

OTHER SERVICES

 Device insurance (EST)
 Travel insurance (EST)
 Vehicle e-insurance
 Pargi.ee conditions of use
 Spotify music service (EST)
 Telia magazine shelf (EST)
 E-bill (EST)

IT SERVICES

 IT services Policy
 General Terms and Conditions of the Domain Name Registration Services Service Agreement (EST)
 Standard Terms of Standard Software License Agreements (EST)
 Domain hosting (EST)
 1U Server hosting
 Time server
 Computer cyber protection (EST)
 Computer starting package (EST)
 Computer backup copy (EST)
 Computer backup copy (valid before 01.06.2018 joining) (EST)
 Bronzehosting
 DDoS protection service (EST)
 HPE maintenance and repair conditions (EST)
 Website hosting
 Managed printing (EST)
 Microsoft 365 cloud backup service
 Microsoft SQL database system administration. Package A
 MLX Plus email service
 Mobile device management service (EST)
 Montoring (EST)
 .NET hosting (EST)
 Oracle Postgre SQL database system administration. Package A
 Cloud space (EST)
 Cloud backup
 Private server
 Hardware security model (HSM)
 Server Cyber Protection (EST)
 Telia Hybrid Cloud Management Interface
 Telia object storage
 Telia T1 cloud
 Firewall service
 Security vulnerability control (EST)
 Workplace management service
 Workplace management service (valid before 01.08.2019 joining)
 Work tool as a service (EST)
 Unix operation system administration. Package A
 Unix operation system administration. Package B
 VEEAM Cloud Backup
 V-Server
 Virus protection service (EST)
 Network Disk Management Service (EST)
 Windows operation system administration. Package A
 Windows operation system administration. Package B
 Windows Exchange administration. Package A
 Windows Exchange administration. Package B
 X-road security server

DEVICES

 Telia SAFE (EST)
 Telia SAFE (EST - joined before 09.08.2021)
 Device insurance (EST)
 Telia Leasing
 Old to new (EST)
 E-shop terms (EST)
 Terms for repair and maintenance work (EST)
 Warranty conditions for used mobile phones (EST)

Terms of use of equipment

 Rental of communication service equipment for business customer
 Rental of communication service equipment for business customers (joined before 25.04.2016)
 Terms of sale and lease of IT services equipment (EST)
 Normal use for private and business customers
 Term use for business customers

Equipment accommodation

 Antenna mounting location (EST)
 Location of a double-access cabinet in a class A room (EST)
 Location of a double-access cabinet in a class B room (EST)
 Location of a double-access cabinet in a class C room(EST)
 Single-access cabinet installation location in a Class B room (EST)
 Single-access cabinet installation location in a Class C room (EST)
 Reservation of the cabinet installation place (EST)
 Installation location of wall shelf and cabinet in class B room (EST)
 Installation location of wall shelf and cabinet in class c room (EST)
 Equipment space in the control cabinet in a class A room(EST)
 Equipment space in the control cabinet in a class B room (EST)
 Equipment space in the control cabinet in a class C room (EST)
 Server accommodation in a class A room (EST)
 Server accommodation in a class B room (EST)

SERVICE NUMBERS

 Service Provider Policy (EST)
 Billing service call service number (EST)
 Fixed fee call service number (EST)
 International call service number (EST)
 Mass calls (EST)
 Mass calls with a billing service (EST)

STATION CONNECTIONS

 Station IP connection (EST)
 ISDN base connection for station (EST)
 ISDN primary connecton for station (EST)
 Call office (EST)
 Station maintenance (EST)

DATA PROTECTION

 Privacy notice
 Privacy notice (valid until 14.04.2021)
 Profiling of client data for marketing purposes
 Authorized processors of customer data (EST)
 Authorized processors involved in providing services

TECHNICAL PARAMETERS AND REQUIREMENTS, QUALITY INDICATORS OF COMMUNICATION SERVICES

 Telephone network client interfaces (EST)
  Avoiding communication network overload
  Ensuring the functionality of communication network/services
  Quality indicators of communication services provided under the Telia brand name
 Internet and data connection client interfaces (EST)
 Public information about the media service provider (EST)
 Telia Public Mobile Network End User Interface Specification
 Terms and parameters for using Internet call servises (EST)

SERVICES ARCHIVE

 Analogue permanent line customer-to-customer (EST)
 Analogue permanent line station-to-customer (EST)
 Analogue permanent line station-to-station (EST)
 Digital permanent line client-to-client (EST)
 Digital permanent line station-to-client (EST)
 Digital permanent line station-to-station (EST)
 IT support service (EST)
 IT management (EST)
 IT management Plus (EST)
 Access network permanent line (EST)
 Website hosting and email (EST)
 MLX+ SharePoint service (EST)
 Voog webpage tool (EST)
 Business e-mail (EST)
 Business TV (valid before 01.07.2020 joining) (EST)

TELECOMMUNICATIONS OPERATOR

  Communication networks interconnection
 Equipment hosting (EST)
 Interconnection of communication networks (EST)
 Telia telephone network interconnection services - extract from price list (EST)
  Telia mobile network interconnection services - extract from price list (EST)
 Terms of interconnection of Telia Eesti AS telephone network and mobile telephone network (EST)
 Technical requirements and standards for the IP-based interface (NNI) of Telia's voice communication network (EST)
 Technical requirements and standards for the SS7-based interface of the Telia´s voice communication network (EST)
 Example of interconnection agreement (EST)
 List of Telia interconnection points (EST)
 Broadband resource service 3.0 (EST)

BUILDER; DEVELOPER; LAND OWNER

  General info
 Technical conditions (EST)
 Project coordination (EST)
 Creating technical readiness (EST)
 Communication building supervision (EST)
 Communication building maintenance (EST)
 Instructions (EST)
 Utility network tolerance fee (EST)

SUPPLIER

Requirements for the supplier

  General info
  Signing the contract
 Telia Company Group Supplier Code of Conduct (EST)
 Telia Company banned and restricted substances (EST)
 Telia's anti-corruption clause (EST)
 Telia's security directives (EST)
 General Terms and Conditions for Ordering Goods and Services of Telia Eesti AS

Telia Policies

  General info
 Bribery and corruption prevention (EST)
 Electromagnetic fields policy (EST)
 Procurement policy (EST)
 Human rights policy (EST)
 Environmental policy (EST)
 Customer Privacy Policy (EST)
 Communication policy (EST)
 Quality policy (EST)
 Personnel policy (EST)
 Risk management policy (EST)
 Remuneration policy (EST)
 Occupational health and safety policy (EST)
 Security policy (EST)
 Freedom of expression policy (EST)
 Code of Responsible Business Conduct (EST)