In order to use the services offered by Telia, you have to sign a customer agreement and a service agreement, which upon entering into, the General Terms and Conditions, and the Price List of Telia Eesti AS enters into force.

The General Conditions set out the general conditions for concluding, amending and terminating the contracts on which the use of services and the sale of goods are based on. Also, the principles of billing, customer data protection provisions, the main conditions for the provision and use of services, and the grounds for liability and dispute resolution. The General Terms and Conditions and the Price List apply to all customers.

The Terms of Services contain a brief description of the specific service and the main conditions of use, and they will enter into force and start contractual relationship between Telia and the customer on the basis of which the specific service / service package is used.

Depending on the services, you can enter into contract yourself or, if you have the required authorization, also through representatives, either via Telia shop, self-service, by writing or calling our customer service. You can find Telia here.

Password is a combination of letters and/or numbers that is used to identify the customer, and/or that is used for transactions through the Telia self-service or other channel. The password is chosen by the customer and registered by Telia.

You can register your password at self-service and Telia stores. Password is an easy and convenient way of communicating with Telia and performing operations, foremost through phone service. In order to conduct transactions, in addition to a password, a valid right of representation concerning the client on whose behalf you wish to conduct transactions is needed.

The customer must keep the password secret from third parties, and is responsible for all consequences arising from using the password (including payments for services ordered by using the password).

In case of complaints about services and products ordered via Telia's online environment, please send an email to info@telia.ee.

If the consumer disagrees with the solution offered by Telia, he/she has the right to appeal to the Consumer Disputes Committee at the Consumer Protection board here.

Terms of use of Telia Digital and Analogue stationary radiotelephone

1. Telia will ensure the possibility to connect to emergency number 112 with digital and analogue telephone, and fixed radiotelephone.

2. Telia will ensure end-user's number is forwarded to emergency center when connected to 112 to enable emergency center to locate the caller.

Emergency calls (112) have the highest priority in Telia’s 2G and 3G radio networks. If necessary, some ongoing calls are terminated to free resources for 112-calls.

On the telephone exchange level (MSC), channel reservation applies to high priority calls for both in-network connections and connections towards Telia. Even in cases when the connection between two telephone exchanges is overloaded, the reserved channels are reserved only for emergency calls. Thus, emergency calls are automatically prioritized across the whole network.

In Telia, the principle of two locations applies to devices for mobile communication services. Devices are separated between two physical locations and network architecture is created in a way which, in case one location experiences issues, enables devices in the other location to continue provision of services. Although service provision is guaranteed, overload might occur.

Read more about technical network details

In order to use the services offered by Telia, you have to sign a customer agreement and a service agreement, which upon entering into, the General Terms and Conditions, and the Price List of Telia Eesti AS enters into force.

The General Conditions set out the general conditions for concluding, amending and terminating the contracts on which the use of services and the sale of goods are based on. Also, the principles of billing, customer data protection provisions, the main conditions for the provision and use of services, and the grounds for liability and dispute resolution. The General Terms and Conditions and the Price List apply to all customers.

The Terms of Services contain a brief description of the specific service and the main conditions of use, and they will enter into force and start contractual relationship between Telia and the customer on the basis of which the specific service / service package is used.

Depending on the services, you can enter into contract yourself or, if you have the required authorization, also through representatives, either via Telia shop, self-service, by writing or calling our customer service. You can find Telia here.

Password is a combination of letters and/or numbers that is used to identify the customer, and/or that is used for transactions through the Telia self-service or other channel. The password is chosen by the customer and registered by Telia.

You can register your password at self-service and Telia stores. Password is an easy and convenient way of communicating with Telia and performing operations, foremost through phone service. In order to conduct transactions, in addition to a password, a valid right of representation concerning the client on whose behalf you wish to conduct transactions is needed.

The customer must keep the password secret from third parties, and is responsible for all consequences arising from using the password (including payments for services ordered by using the password).

In case of complaints about services and products ordered via Telia's online environment, please send an email to info@telia.ee.

If the consumer disagrees with the solution offered by Telia, he/she has the right to appeal to the Consumer Disputes Committee at the Consumer Protection board here.

Emergency calls (112) have the highest priority in Telia’s 2G and 3G radio networks. If necessary, some ongoing calls are terminated to free resources for 112-calls.

On the telephone exchange level (MSC), channel reservation applies to high priority calls for both in-network connections and connections towards Telia. Even in cases when the connection between two telephone exchanges is overloaded, the reserved channels are reserved only for emergency calls. Thus, emergency calls are automatically prioritized across the whole network.

In Telia, the principle of two locations applies to devices for mobile communication services. Devices are separated between two physical locations and network architecture is created in a way which, in case one location experiences issues, enables devices in the other location to continue provision of services. Although service provision is guaranteed, overload might occur.

Read more about technical network details

Quality indicators for the provision of access to the public electronic communications network

The number of notifications about malfunction incidents received divided by the number of end user:

2023 - 0,044
2022 - 0,054
2021 - 0,052
2020 - 0,066

Average time from the notification about malfunction is received until the communication service is restored (95% of the fastest cases):

2023 - 37,46 hours
2022 - 37,08 hours
2021 - 33,27 hours
2020 - 38,38 hours

Average time from the moment of submitting an application for establishing connection to the creation of the option to use the communications service by the end-user, if a physical connection is built for the provision of a communications service:

2023 - 4,37 days
2022 - 5,32 days
2021 - 4,48 days
2020 - 4,31 days

Quality indicators for the provision of Internet service

Quality indicators for the provision of the electronic communications service between individuals

Telia Eesti AS (hereinafter Telia) enables all communications undertakings whose communications network meets the technical requirements set out in Telia's interconnection conditions to interconnect their network with Telia's telephone network and / or Telia's mobile telephone network.

By the meaning of Electronic Communications Act, a communications network is a public electronic communications network through which a public communications service is provided.

When interconnecting communications networks, the networks are technically and logically interconnected in such a way that communication network companies can interconnect their communications networks to provide the services of the interconnected communications networks to their customers.

Interconnecting communication network with Telia telephone network and / or Telia mobile telephone network takes place on the basis of the interconnection agreement through telephone station specified by Telia. The interconnected networks are connected by interconnection points, interconnection interfaces and interconnection lines.

Telia enables for communications company that has connected its network to Telia's telephone network and / or Telia's mobile telephone network on the basis of an interconnection agreement to initiate, terminate and transmit calls.

Telia's contact person for questions concerning the interconnection of communications networks is Kristo Romanenkov, tel. 640 2446, kristo.romanenkov@telia.ee.

Responsible and sustainable business operations are a priority for the Telia Company Group and Telia Estonia as its subsidiary.

To this end, Telia Company has set a number of requirements that apply to all subsidiaries and employees of the Group. However, business operations are only sustainable if Telia's suppliers follow the same principles. This page contains documents in which Telia expects its suppliers to comply with the above.

Contact address in case of questions: sourcing@telia.ee