CONTRACTS AND TERMS

On this page you will find the terms and conditions of Telia's services. The documents are in .pdf format and require a pdf-reader app for viewing. You can download a free copy of the software here

On this page you will find the terms and conditions of Telia's services. The documents are in .pdf format and require a pdf-reader app for viewing. You can download a free copy of the software info@telia.ee or calling the customer service number 123. You can find more detailed information about the shops here.

CONTRACTS AND TERMS

The documents are in .pdf format and require a pdf-reader app for viewing. You can download a free copy of the software here

GENERAL

Telia's contract system

Customer contract

General terms and conditions

Power of attorney (EST)

Telia Price List (EST)

Temporary suspension of contract (EST)

Temporary suspension of contract (valid before 3.09.2018 joined) (EST)

Instructions for withdrawal from contract

Applicable rate of penalty

About passwords

Submission of claims

MOBILE PHONE

Mobile Life (EST)

Mobile Life (valid before 20.04.2017 joined)(EST)

Terms of use for Internet access services (EST)

Roaming services fair use policy

Additional services

Mobile-ID (EST)

Mobile-ID use of sertificate (EST)

Double-number (EST)

Mobile apps

m-vehicle (EST)

Paying with mobile

Private-bill (EST)

TV

Terms and conditions for using Telia TV

Terms and conditions for using Telia TV

Internet

Homeinternet (EST)

Terms for using Internet services (EST)

Speed test in Telia network (EST)

Smart Wifi (EST)

LANDLINE

Telephone (EST)

Public information about the media service provider (EST)

Additional services

Call info (EST)

Service differentiation by post (EST)

Calls to Russia-50% (EST)

OTHER SERVICES

Travel insurance (EST)

Travel insurance info document (EST)

Vehicle e-insurance

Device insurance (EST)

Spotify music service (EST)

Pargi.ee conditions of use

Telia magazine shelf (EST)

Use of sertificate (EST)

Mobile-ID (EST)

Mobiil-ID Use of sertificate (EST)

Website hosting

DEVICES

Telia SAFE (EST)

Telia SAFE (EST - joined before 09.08.2021)

Device insurance (EST)

Telia payment by installmets (EST)

Old to new (EST)

E-shop terms (EST)

Equipment repair and maintenance conditions (EST)

Warranty conditions for used mobile phones (EST)

Terms of use

Terms and Conditions of Renting (Residential Customers)

Terms and Conditions of Renting (Residential Customers) (joined before 25.04.2016)

Terms of sale and lease of IT services equipment (EST)

Conditions of use of the equipment (private and business clients)

Conditions of use of the equipment (terminable) (private and business clients)

DATA PROTECTION

Profiling of client data for marketing purposes

Authorized processors of customer data (EST)

Authorized processors involved in providing services

TECHNICAL PARAMETERS AND REQUIREMENTS, QUALITY INDICATORS OF COMMUNICATION SERVICES

Terms and parameters for using Internet call servises (EST)

Telephone network client interfaces (EST)

Terms and conditions for using Telia TV

Internet and data connection client interfaces (EST)

Telia Public Mobile Network End User Interface Specification

Terms for connecting to emergency number and locating caller

Avoiding communication network overload

Ensuring the functionality of communication network/services

Quality indicators of communication services provided under the Telia brand name

SERVICES ARCHIVE

Analogue permanent line customer-to-customer (EST)

Analogue permanent line station-to-customer (EST)

Analogue permanent line station-to-station (EST)

IT support service (EST)

IT management (EST)

IT management Plus (EST)

Access network permanent line (EST)

MLX+ SharePoint service (EST)

Voog webpage tool (EST)

Business e-mail (EST)

Business TV (valid before 01.07.2020 joining) (EST)

GENERAL

Telia's contract system

Customer contract

General terms and conditions

Power of attorney

Telia Price List (EST)

Temporary suspension of contract (EST)

Temporary suspension of contract (valid before 3.09.2018 joined) (EST)

About passwords

Submission of claims

MOBILE PHONE

Mobile Business (EST)

Mobile Business (valid for joining before 20.04.2017) (EST)

Terms of use for Internet access services (EST)

Roaming services fair use policy

Mobile apps

Additional services

Company internal caller ID

Twin number (EST)

Speed dialling (EST)

Company Speed dialling (applicable to connections made before 28.05.2019) (EST)

Company Speed dialling+ (applicable to connections made before 28.05.2019) (EST)

TV

Business TV (EST)

Internet

Business Internet

Office wifi (EST)

Small office wifi (EST)

Home office wifi (EST)

Spot network connection service (EST)

Speed test in Telia network (EST)

Terms of use for Internet access services (EST)

Secure Terminal Internet

Additional services

Remote work (EST)

Internet connection for device hosting (EST)

LANDLINE

Telephone (EST)

Business phone (EST)

Public information about the media service provider (EST)

Additional services

Terms and parameters for using Internet call servises (EST)

Telia Internet calls (EST)

Call Center (EST)

Call service 10990 (EST)

Call queuing and interactive voice response (IVR) (EST)

Call info (EST)

Service differentiation by post (EST)

OTHER SERVICES

Device insurance (EST)

Travel insurance (EST)

Vehicle e-insurance

Pargi.ee conditions of use

Spotify music service (EST)

Telia magazine shelf (EST)

IT SERVICES

DEVICES

Telia SAFE (EST - joined before 09.08.2021)

Device insurance (EST)

Old to new (EST)

E-shop terms (EST)

Terms for repair and maintenance work (EST)

Warranty conditions for used mobile phones (EST)

Terms of use of equipment

Rental of communication service equipment for business customer

Rental of communication service equipment for business customers (joined before 25.04.2016)

Terms of sale and lease of IT services equipment (EST)

Normal use for private and business customers

Term use for business customers

Equipment accommodation

Antenna mounting location (EST)

Location of a double-access cabinet in a class A room (EST)

Location of a double-access cabinet in a class B room (EST)

Location of a double-access cabinet in a class C room(EST)

Single-access cabinet installation location in a Class B room (EST)

Single-access cabinet installation location in a Class C room (EST)

Reservation of the cabinet installation place (EST)

Installation location of wall shelf and cabinet in class B room (EST)

Installation location of wall shelf and cabinet in class C room (EST)

Equipment space in the control cabinet in a class A room(EST)

Equipment space in the control cabinet in a class B room (EST)

Equipment space in the control cabinet in a class C room (EST)

Server accommodation in a class A room (EST)

Server accommodation in a class B room (EST)

SERVICE NUMBERS

Service Provider Policy (EST)

Billing service call service number (EST)

Fixed fee call service number (EST)

International call service number (EST)

Mass calls (EST)

Mass calls with a billing service (EST)

STATION CONNECTIONS

Station IP connection (EST)

ISDN base connection for station (EST)

ISDN primary connecton for station (EST)

Call office (EST)

DATA PROTECTION

Profiling of client data for marketing purposes

Authorized processors of customer data (EST)

Authorized processors involved in providing services

TECHNICAL PARAMETERS AND REQUIREMENTS, QUALITY INDICATORS OF COMMUNICATION SERVICES

Telephone network client interfaces (EST)

Avoiding communication network overload

Ensuring the functionality of communication network/services

Quality indicators of communication services provided under the Telia brand name

Internet and data connection client interfaces (EST)

Public information about the media service provider (EST)

Telia Public Mobile Network End User Interface Specification

Terms and parameters for using Internet call servises (EST)

SERVICES ARCHIVE

Analogue permanent line customer-to-customer (EST)

Analogue permanent line station-to-customer (EST)

Analogue permanent line station-to-station (EST)

>IT support service (EST)

IT management (EST)

IT management Plus (EST)

Access network permanent line (EST)

Website hosting and email (EST)

MLX+ SharePoint service (EST)

Voog webpage tool (EST)

Business e-mail (EST)

Business TV (valid before 01.07.2020 joining) (EST)

TELECOMMUNICATIONS OPERATOR

Communication networks interconnection

Equipment hosting (EST)

Interconnection of communication networks (EST)

Telia telephone network interconnection services - extract from price list (EST)

Telia mobile network interconnection services - extract from price list (EST)

Terms of interconnection of Telia Eesti AS telephone network and mobile telephone network (EST)

Technical requirements and standards for the IP-based interface (NNI) of Telia's voice communication network (EST)

Technical requirements and standards for the SS7-based interface of the Telia´s voice communication network (EST)

Example of interconnection agreement (EST)

List of Telia interconnection points (EST)

Broadband resource service 3.0 (EST)

BUILDER; DEVELOPER; LAND OWNER

Technical conditions (EST)

Project coordination (EST)

Creating technical readiness (EST)

Communication building supervision (EST)

Communication building maintenance (EST)

Instructions (EST)

Utility network tolerance fee (EST)