Contribution to society
We contribute to the development of society through environmental protection, digital inclusion, privacy, and cyber security.
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Our mission at Telia is to contribute to the development of society, making Estonia a better place to live and work.
When initiating new projects or advancing ongoing ones, we always think about the environmental footprint or handprint of related activities. We take into account the danger of the digital divide and try to act so that no one is left behind.
We consider it important that all privacy and security requirements are met in the best possible way.
Contributing to important areas of impact, such as environmental protection, digital inclusion, privacy, and cybersecurity, are part of Telia’s values and business strategy.
We are also incorporating the UN Sustainable Development Goals into our strategies and innovative work, focusing the most on industry, infrastructure, more sustainable cities, and measures to combat climate change.
We also share the principles of peaceful and inclusive institutions. For us, gender equality, oceans and marine resources, employment, economic growth, global cooperation, and sustainable energy are all very important.
Our employees, clients, and partners make it possible to fulfil all of the set goals. In addition, we have joined several organisations and agreements to contribute to the development of society in general:
The Responsible Business Forum in Estonia (RBF) has awarded Telia Eesti with its highest or gold-level quality label, recognising the company’s fair, informed and environmentally friendly activity.
The quality label is awarded to companies who participated in the Estonian CSR Index, who value sustainable development and make strategic contributions to society and to preserving the natural environment.
Telia’s support activities focus on initiatives related to the environment, digitalisation, and the security and privacy of cyberspace.
If the project you initiated fits our focuses or complements one of our existing support projects, please fill in the form below and send it our way.Fill in the form
Digitalisation has great potential from an environmental perspective – by offering our clients environmentally friendly solutions, we can reduce both direct costs and carbon emissions.
As part of this, we have set science-based goals as the next milestone in our environmental journey, endorsed by the Science Based Targets Initiative (SBT).
From the environmental protection point of view, we plan to make all our activities emission-free and waste-free by 2030. In order to achieve our ambitious goals, we have set interim targets for 2025:
To calculate its footprint, Telia has chosen the Scope3 scale, which functions on the basis of the company’s value chain, allowing the company to assess the impact of emissions throughout its value chain and determine how to achieve carbon neutrality most effectively.
The largest share of Telia’s emissions consist of purchased services, products, and Telia equipment that consumes energy at its clients’ location.
At Telia, we have made it one of our goals to contribute to the circulation of equipment, which supports the fulfilment of the company’s environmental goals.View products
To protect the environment and conserve natural resources, used equipment should be taken to an electronic waste collection point.
Electronic waste includes used computers, mobile phones, TVs, cameras, household appliances, batteries, accumulators, etc.
The aim of collecting electronic waste is to recycle it to the maximum extent possible. Used laptops, TVs and mobile phones, for example, contain gold, silver, copper and other rare metals that can be reused. Recycling can also prevent the release of harmful substances into the environment.
For us, one of the most important societal and social goals is to make living and working in Estonia better through smart and inclusive digitalisation.
An important topic in the case of digital inclusion is accessibility to Telia’s services and equipment, ensuring which to all residents of Estonia is our continuous and daily work. Telia Company has set itself the goal of reaching one million people by 2025 regarding digital inclusion.
We want all people to be more involved in a society that is becoming increasingly digitalised, and for people to keep up with the development of technology In this task, we place a particular focus on children and the elderly.
Telia Estonia has joined the Diversity Charter and has been the holder of the diversity label ‘We Respect Differences’ since 2020.
Telia's diversity and inclusion goals support equal opportunities and gender balance.
For years already, Telia has been distinguished for developing digital competences for older people – almost half of the participants in the Telia image survey in 2021 called it one of the important topics that Telia deals with in society.
In 2021, Telia and the University of Tartu started the Young Digital Mentors programme, which aims to develop the digital competence of older people under the guidance of young people and create lasting relationships between generations. The new knowledge will also protect against falling victim to disinformation and fraud, and will help Telia design products and services to better suit the elderly.
In cooperation with Telia and the ETV TV show „Prillitoos“ a ten-part smart assistance section was created so that older people could learn the important rules of using a computer and be able to perform specific operations, from searching for information to making bank payments.
We have created a working group to adapt Telia’s services to people with special needs: from developing the accessibility of TV content and web environments to improving the entire customer experience chain.
In the field of digital inclusion, there are still several challenges in Estonian society: for example, the share of women in Estonian IT companies reaches only 20%.
That is why we are encouraging new generations and facilitating women currently looking for their next challenges in the labour market to find them in the IT field, specifically.
We have asked people what are the most important topics for them regarding Internet security. A total of 47% of respondents highlighted data protection and privacy issues, and 33% highlighted cyberbullying issues.
In the field of privacy and security, 75% of respondents considered the protection of personal data and secure Internet use to be the most important.
We have created services for our private and business clients which provide protection against the most common cyber threats:
Telia’s goal is to ensure safe Internet use for children and young people, as children are particularly vulnerable to online threats such as cyberbullying and age-inappropriate content.
In 2021, Telia and the University of Tartu started the Young Digital Mentors programme, which aims to develop the digital competence of older people under the guidance of young people and create lasting relationships between generations. New knowledge also protects against falling victim to disinformation and fraud.
Telia’s IT services have the ISO 27001 (Information security management) certification, which confirms that Telia regularly identifies, assesses, and manages security risks.