How do you become a Telia client with your own number?
As a private client, you can joint Telia via our
self-service or visit your nearest Telia
shop.
As soon as you have signed a subscription contract, we will send you a new SIM card free of charge by courier.
We will terminate your existing contract with another operator on your behalf.
We will inform you of the date of number transfer by SMS within 4 working days of signing the contract.
On the morning of the transfer date, please replace the former SIM card in your mobile phone with a new Telia SIM card.
How is the transfer of the number conducted?
Number transfer can take up to 7–9 calendar days in total from the time you sign a new subscription contract with Telia (or from the delivery of the contracts and SIM card in the event of self-service subscriptions).
During this time, the service will not be interrupted and you will still be able to talk on your phone and use other services.
The transfer of the number from another network will usually be conducted at 03:00 at night. This may cause a maximum of 15 minutes of interruption in communication services.
Your current operator will provide you with a connection until the number is permanently transferred, and Telia will provide you with a connection from the launch of the new SIM card.
Why can the transfer of a number fail?
Number transfer may fail for the following reasons:
the subscription contract is not in the name of the number user;
this is a calling card number which cannot be used to move between operators;
incorrect information has been provided when the number has been transferred (e.g. the owner of the number is not correct, etc.);
the user of the number opts out of the number transfer (the corresponding request must be made within 3 working days of the number portability being initiated);
the user of the number has expressed a wish to exchange the landline number for a mobile number or vice versa.
You will be notified by SMS if your number is disconnected.
You can start the number transfer process in the self-service. You can also start transferring your number at your nearest Telia shop. For more information, please call 123!
You can find more information about number portability on the website of the Technical Regulatory Authority.