Telia instalment

All citizens of the Republic of Estonia who are at least 18 years of age or hold a permanent or long-term residence permit in Estonia and have a monthly income of at least €300 can apply for the instalment. Exceptionally, a client with a temporary residence permit may also apply for the instalment service, provided that the client meets all the conditions of the instalment service and the duration of the instalment repayment schedule does not exceed the validity period of the residence permit.

Telia instalment service is a financial service based on the principle of responsible lending. We approach each customer on an individual basis and offer instalment services that are tailored to the customer’s financial situation, solvency, and needs, i.e. we always calculate a reasonable payment obligation for the customer. We assess the customer’s creditworthiness for each instalment request submitted and provide sufficient explanation to allow the customer to assess the suitability of the offer and the risks associated with taking on additional obligations.

Each Telia customer usually already has a default credit limit for the purchase of goods, up to which the customer can purchase goods under credit terms. This amount is approximate and depends on the assessment of the creditworthiness of each individual customer. For most customers, this pre-calculated limit is either €1,600 or up to a maximum of €3,200.

Each customer’s personalised creditworthiness assessment and budgeted indicative credit limit is calculated on the basis of several sources. For example, the customer’s previous payment behaviour when using Telia’s contracted services, information displayed in the Creditinfo default register, external credit risk assessments from Creditinfo, and information from other public and private registers (e.g. population register, tax and customs authorities, etc.) are taken into account. The information collected is used to verify and specify the information provided by the customer and to assess creditworthiness.

All of these parameters of the creditworthiness estimates are subject to change over time, and in view of changes in these data, Telia may not always be able to provide customers with a pre-calculated indicative credit limit amount, and at a given point in time the customer’s pre-calculated credit limit amount may also be €0.

NB! The final credit limit amount offered to the customer and the monthly instalment payments will be determined after the instalment application has been submitted and the customer’s creditworthiness has been assessed. On the basis of the instalment application, Telia will make a personal credit decision for the customer’s financial capacity and Telia’s credit rules. According to the outcome of the solvency analysis, the initial indicative credit limit amount may differ from the final approved credit limit. The customer can apply for a limit if it has not been pre-calculated (the current limit is €0) or request a change to the terms of credit, including an increase in the credit limit, by submitting a request via Telia self-service, together with proof of income and solvency (e.g. account statement). The final credit decision will be announced by Telia as a result of further solvency analysis.

You can view your budgeted initial personal instalment limit and other conditions (interest rate, contract fee) in Telia self-service.

NB! The final terms will be determined once the instalment application has been completed and the customer’s solvency has been assessed.

If necessary, you can apply for an additional limit independently in Telia self-service by going to the ‘Instalment limit’ section under ‘Account’. You can also do this when making an instalment order in the online store, where you will be asked in a secure environment to give Telia the right to access your bank statement for the last 6 months. Once the statement has been examined, a decision to increase the limit will be taken immediately.

With Telia instalment, you can make purchases in Telia shops and online stores, as well as those of our partners. Our partners are Euronics, Expert, Klick, Sony Center, and iDeal.

1. Formalisation of hire-purchase at Telia branches and those of our partners:

2. Formalisation of hire-purchase at Telia branches and those of our partners:

Yes, we will invoice you for the monthly instalment. For Telia costumers, we simply add the instalment to the monthly invoice, so there is no need to keep an eye on several different bills.

Yes, at the time of signing the contract, you can choose the length of the payment schedule from 12 to 48 months. The payment period can also be extended or shortened at a later stage as necessary. Changes to the payment schedule can be requested at shops or by calling 123. In the latter case, we will send the changes by email for you to sign.

The contract fee depends on the amount financed. From €75 to €149.99, the contract fee is €9.90; from €150 to €199.99 the contract fee is €15.90; and from €200 the contract fee is €19.90.

Yes, if necessary, the instalment contract can be terminated early. In this case, we will not ask for any additional costs or future interest.

In order to prevent money laundering and the financing of terrorism, Telia implements various legal due diligence measures in the provision of financial services, which are based on regulatory requirements and on the customers’ risk-based principles and ‘Know Your Client’ principle.

On the basis of the ‘Know Your Client’ principle, we ask Telia’s instalment customers a variety of clarifying questions in order to comply with regulatory requirements and implement the due diligence measures. The applicable due diligence measures are the following:

The status of a politically exposed person will be asked by Telia when filling in the instalment application before the financing contract is signed.

A politically exposed person is a natural person who performs, or has performed in the last year, an important public function in Estonia, the European Union or international organisations; who continues to be exposed to the risks associated with that function, as well as family members and close associates of such a person.

For details of all the positions in Estonia that are considered to be held by politically exposed persons, see Riigi Teataja.

A member of the family of a politically exposed person is the spouse or person treated as equivalent to the spouse; the parent; the child; the child’s spouse or person treated as equivalent to the spouse.

A person known to be a close associate of a politically exposed person is a natural person who is known to be a beneficial owner of a legal person or trust with a politically exposed person; has a close business relationship with a politically exposed person; is a beneficial owner of a legal person or trust set up in the interests of a politically exposed person.

The annual percentage rate of charge shows the total annual cost of the loan, i.e. all the costs associated with the loan. This cost is indicated as a percentage, and the lower the percentage, the more favourable the loan. It is calculated taking into account the interest, contract fees, and other charges that the customer is obliged to pay in connection with the conclusion of the consumer credit contract. The annual percentage rate of charge does not include interest on late payments or any other charges that may be payable for late payments.

Yes, it is possible to conclude contracts as much as the customer’s creditworthiness allows. Before entering into any new instalment contract, the customer must always consider whether the commitment to be made is appropriate to their financial situation and needs, and assess the risks involved.

Yes, you have the right to withdraw from the instalment contract within 14 days. To do so, you must submit an application to us or our partner. If instalments have already been paid within this period, they will be refunded within 30 days of the date of return of the goods. The goods must be returned complete and in their original packaging. If the condition of the goods to be returned has deteriorated during this period as a result of improper use, the customer must compensate the loss in value of the goods.

After withdrawal from the instalment contract, we check the condition of the goods. If it turns out that the goods have deteriorated, the buyer is liable for the depreciation of the goods if they have used them improperly. As a result, we may submit a claim for compensation for the value of the goods, at the latest, within one month of the date of their return.

In the event of payment difficulties, it is of the utmost importance that the customer contacts Telia immediately so that we can review their payment schedule and find an appropriate solution to overcome the payment difficulties.

Even a customer with a very good credit rating may experience payment difficulties if, for various reasons, it is temporarily or for a longer period of time not possible to make loan payments. Regardless of the reasons for the payment difficulties, Telia always wants to meet the customer’s needs and offer the most flexible solution possible.

In case of unpaid invoices, we will first send reminders that do not entail any additional costs. If the customer does not respond to these reminders, the costs of the proceedings related to the collection of the debt may be added.

If three consecutive instalments have not been paid in part or in full, Telia may unilaterally terminate the contract. Telia may also publish debt information in the Creditinfo default register. This could have an impact on the possibility of obtaining credit from elsewhere in the future, as information on debts that have already been discharged will be visible to creditors and other market participants for years after the debt has been removed from the default register. Payment defaults about yourself can be viewed free of charge on the portal at www.e-seif.ee.

If the customer fails to overcome the payment difficulties, Telia will always provide information on the consequences of non-payment (e.g. interest on arrears, compensation for recovery costs, etc.) and, at the customer’s request and where appropriate, on possible national support programmes (e.g. national debt counsellors).

Possible solutions for coping with payment difficulties:

Follow the guide to find a suitable solution for repaying the instalment, and submit an application. We will analyse each instalment contract amendment request individually and will contact you personally.

Issues related to the goods and warranty are resolved by the seller. If the goods have been purchased from Telia, you must contact us in warranty cases. If you have purchased the goods from our partner, you should contact the partner.