How do you become a Telia client with your own number?
As a private customer, you can join Telia with your number by subscribing to any of our mobile plans and indicating in the order process that you wish to join the Telia network with your existing number.
If you wish to transfer more than one number, you have two options:
1) Activate the first phone number first, and you can later add up to 4 more numbers as devices or users in the self-service.
2) Select the desired number of users from the plan card, submit the form, and we will contact you.
Mobile data is shared between users according to their consumption.
How is the transfer of the number conducted?
Number transfer can take up to 7–9 calendar days in total from the time you sign a new subscription contract with Telia (or from the delivery of the contracts and SIM card in the event of self-service subscriptions).
During this time, the service will not be interrupted and you will still be able to talk on your phone and use other services.
The transfer of the number from another network will usually be conducted at 03:00 at night. This may cause a maximum of 15 minutes of interruption in communication services.
Your current operator will provide you with a connection until the number is permanently transferred, and Telia will provide you with a connection from the launch of the new SIM card.
Why can the transfer of a number fail?
Number transfer may fail for the following reasons:
the subscription contract is not in the name of the number user;
this is a calling card number which cannot be used to move between operators;
incorrect information has been provided when the number has been transferred (e.g. the owner of the number is not correct, etc.);
the user of the number opts out of the number transfer (the corresponding request must be made within 3 working days of the number portability being initiated);
the user of the number has expressed a wish to exchange the landline number for a mobile number or vice versa.
You will be notified by SMS if your number is disconnected.
For more information, please call 123!
You can find more information about number portability on the website of the Technical Regulatory Authority.