Network resource rental
Network resource services are part of the portfolio of services of Telia Eesti AS (hereinafter ‘Telia’) aimed at domestic and international communications undertakings as part of their own services to the end user.
The Service is offered to all customers. When providing the service, Telia has no obligation to follow the provisions of the decision established by the Estonian Competition Authority on the market for (physical) access services to the fixed electronic communications network. The Service is provided according to a specific situation and as a special solution, and under the terms and conditions agreed upon in the contract to be concluded between the Parties. The Service allows fibre optic cable connections to be created between two or more freely chosen address points. More specifically, the description of the service and other conditions are given in the terms and conditions of the service.
Ask for more information and an offer from your sales manager or call the business customer service phone 1551.
Telia offers the Optical Access Line Service to communications undertakings operating in the Republic of Estonia in accordance with the decision of the national regulatory authority concerning the market for fixed electronic communications network (physical) access services.
The Service allows the establishment of a fibre optic cable connection between two locations, one of which is a Telia network node (main distribution frame) and the other is a Telia distribution point in the same target network.
Prerequisites and parameters for using the Service
A prerequisite for using the Service is the existence of a physical connection between the Telia main distribution frame (ODF) at the relevant network node and the Customer’s device.
The connection between the Customer’s and Telia’s devices is not part of this Service. Telia enables the Customer’s device to be connected to its main distribution frame service (ODF) via FIBRE OPTIC CABLE.
Sample solution if the Customer’s device is located in the same network node as the Telia main distribution frame (ODF):
Fibre optic cables comply with ITU-T recommendation G.652.
For a more detailed description of the Service and technical parameters, please refer to the Service Conditions.
Service subscription and delivery
- To subscribe to the Service, the Customer must submit a proper written request to Telia via the Telia self-service, by email to info@telia.ee or through the designated account manager.
- Telia will provide a technical explanation as soon as possible, no later than seven (7) working days in Tallinn and no later than fourteen (14) working days elsewhere in Estonia.
- To put the optical access line described in the technical explanation into use, the Customer must submit a written order to the Telia account manager or complete the appropriate form in the Telia self-service within 30 (thirty) calendar days.
- Telia will perform the fibre connection work and make the optical access line available to the Customer within 10 (ten) working days, unless the Customer has requested a longer delivery time.
- If the Customer cancels the order before the specified delivery date but Telia has already carried out the fibre connection work (including preparing the fibre measurement protocol), the Customer is still required to pay the connection fee to Telia.
Service conditions and service levels
- Telia provides the Optical Access Line Service only if free resources are available.
- No additional Customer devices (such as distributors) shall be installed in straight-through joints or distribution points.
- Failures in Telia’s network or line are resolved within a reasonable time after notification, but no later than the next working day after learning about it.
- Telia accepts fault reports 24/7 according to agreed contacts.
- Telia will notify the Customer of scheduled maintenance service at least 72 (seventy-two) hours in advance.
More detailed quality requirements and guarantees are provided in the Service Conditions.
Service guarantees
- Shared Optical Access Line delivery guarantee (Service Conditions, clause 2.7): ‘If a different Service activation date than that specified in the request under clause 2.6 has not been agreed upon, and due to Telia, the technical explanation or construction of the Service is not completed by the deadline, the Customer has the right to claim a penalty of 5% of the relevant Service connection fee per working day of delay, but in total no more than 50% of the relevant Service connection fee. A written claim must be submitted to Telia at the earliest opportunity, but no later than one (1) month from the date the right to the claim arises.’
- Shared Optical Access Line failure guarantee (based on the Fibre Optic Cable Lease Rules): ‘If Telia fails to eliminate any failures in accordance with the terms and conditions of the Service level provided to the Customer, the latter will have the right to demand compensation from Telia in line with the provisions of the Service Contract, the Service Conditions, and the Rules for Rental of Fibre Optic Cable. Unless otherwise provided in the Service Conditions or the Service Contract, the Customer has the right to demand compensation from Telia in the amount of 1/30 of the monthly fee for a specific Service for each day, from the day of notification of the Failure until the day of elimination of the Failure if Telia has not eliminated the Failure involving Telia’s communications network within the term specified in clause 2.3.2 of the Rules for Rental of Fibre Optic Cable.’
Service pricing
The Service connection fee consists of three components:
- the cross-connection fee EUR 60 + VAT, which covers material and labour costs for establishing the connection;
- the measurement fee EUR 15 + VAT, which covers costs for measuring the connected fibre length and optical parameters;
- the fibre connection fee, which covers costs for the work and materials required to establish the fibre path, calculated according to the volume of work each time.
The monthly fee depends on the length of the optical access line:
- for the Optical Access Line up to 3 km (inclusive), the monthly fee is EUR 57.32 + VAT;
- for optical access lines over 3 km, an additional fee of EUR 38.30 + VAT is charged for each kilometre exceeding 3 km.
Sample calculation (excluding VAT):
If the optical access line length is 5.864 km, first calculate the portion exceeding 3 km:
5.864 - 3.000 = 2.864 km.
Monthly fee for the optical access line:
up to 3 km: EUR 55.32;
fee for exceeding 3 km: 2.864 km × EUR 38.30 = EUR 109.69;
total monthly fee: EUR 55.32 + EUR 109.69 = EUR 165.01.
The Service can be subscribed to through the Telia self-service portal or by contacting an account manager.
Telia provides the Shared Optical Access Line Service to communications undertakings operating in the Republic of Estonia. The provision of the Service complies with the market for (physical) access to the fixed electronic communications network, as established in a decision adopted by the national regulatory authority.
The Service enables the establishment of a fibre optic connection between two locations using CWDM (coarse wavelength-division multiplexing) technology, one of which is a Telia network node (main distribution frame) and the other is a Telia distribution point in the same target network, where distributors and multiplexers (Mux/Demux) are located.
Prerequisites and parameters for using the Service
A prerequisite for using the Service is the existence of a physical connection between the Telia main distribution frame (ODF) at the relevant network node and the Customer’s device.
The connection between the Customer’s and Telia’s devices is not part of this Service. Telia enables the Customer’s device to be connected to its main distribution frame service (ODF) via FIBRE OPTIC CABLE.
Sample solution if the Customer’s device is located in the same network node as the Telia main distribution frame (ODF):
Fibre optic cables comply with ITU-T recommendation G.652.
Telia uses passive CWDM filters to divide wavelengths on the shared connection, in accordance with ITU-T recommendation G.694.2.
Active devices that transmit data signals are not included in the Shared Optical Access Line Service.
For a more detailed description of the Service and technical parameters, please refer to the Service Conditions.
Service subscription and delivery
- To subscribe to the Service, the Customer must submit a proper written request to Telia via the Telia self-service, by email to info@telia.ee or through the designated account manager.
- Telia will provide a technical explanation as soon as possible, no later than seven (7) working days in Tallinn and no later than fourteen (14) working days elsewhere in Estonia.
- To put the optical access line described in the technical explanation into use, the Customer must submit a written order to the Telia account manager or complete the appropriate form in the Telia self-service within 30 (thirty) calendar days.
- Telia will perform the fibre connection work and make the optical access line available to the Customer within 10 (ten) working days, unless the Customer has requested a longer delivery time.
Service conditions and service levels
- Telia provides the Optical Access Line Service only if free resources (wavelengths) are available.
- No additional Customer devices (such as distributors) shall be installed in straight-through joints or distribution points.
- For CWDM connections, Telia uses a dual-fibre connection scheme.
- The wavelengths used range from 1,470 to 1,611 nanometres.
- Failures in Telia’s network or line are resolved within a reasonable time after notification, but no later than the next working day after learning about it.
- Telia accepts fault reports 24/7 according to agreed contacts.
- Telia will notify the Customer of scheduled maintenance service at least 72 (seventy-two) hours in advance.
More detailed quality requirements and guarantees are provided in the Service Conditions.
Service guarantees
- Shared Optical Access Line delivery guarantee (Service Conditions, clause 2.7): ‘If a different Service activation date than that specified in the request under clause 2.6 has not been agreed upon, and due to Telia, the technical explanation or construction of the Service is not completed by the deadline, the Customer has the right to claim a penalty of 5% of the relevant Service connection fee per working day of delay, but in total no more than 50% of the relevant Service connection fee. A written claim must be submitted to Telia at the earliest opportunity, but no later than one (1) month from the date the right to the claim arises.’
- Shared Optical Access Line failure guarantee (based on the Fibre Optic Cable Lease Rules): ‘If Telia fails to eliminate any failures in accordance with the terms and conditions of the Service level provided to the Customer, the latter will have the right to demand compensation from Telia in line with the provisions of the Service Contract, the Service Conditions, and the Rules for Rental of Fibre Optic Cable. Unless otherwise provided in the Service Conditions or the Service Contract, the Customer has the right to demand compensation from Telia in the amount of 1/30 of the monthly fee for a specific Service for each day, from the day of notification of the Failure until the day of elimination of the Failure if Telia has not eliminated the Failure involving Telia’s communications network within the term specified in clause 2.3.2 of the Rules for Rental of Fibre Optic Cable.’
Service pricing
- The Service connection fee is EUR 155 + VAT.
The monthly fee depends on the length of the optical access line:
- for an optical access lines up to 3 km (inclusive), the monthly fee is EUR 79.50 + VAT;
- for optical access lines over 3 km, an additional fee of EUR 38.30 + VAT is charged for each kilometre exceeding 3 km.
Sample calculation (excluding VAT):
If the optical access line length is 5.864 km, first calculate the portion exceeding 3 km:
5.864 - 3.000 = 2.864 km.
Monthly fee for the optical access line:
up to 3 km: EUR 55.32;
fee for exceeding 3 km: 2.864 km × EUR 38.30 = EUR 109.69;
total monthly fee: EUR 55.32 + EUR 109.69 = EUR 189.19.
The Service can be subscribed to through the Telia self-service portal or by contacting an account manager.
The service is one of the possible replacement services in places where it is not possible to use Telia's cable duct rental service in a certain section.
The service enables the creation of a fibre-optic cable fibre-based connection between two Telia optical network distribution points (ODF or junction boxes) closest to the fault point of the Telia cable duct rental service.
Prerequisites and parameters for using the service
Prerequisites for using the service:
- lack of free capacity in the section of the cable duct;
- the applicant does not have the capacity for sub-pipe or fibre optic cable in the given section of cable ducting;
- the presence of free fibre optic cable fibre at the appropriate location.
A more detailed description of the service and technical parameters are provided in the terms of service of the optical replacement line.
Ordering and delivery of the service
- In order to order the Service, the Customer must submit a valid application to Telia in writing or in a format that can be reproduced in writing. The application can be submitted in Telia's self-service, or if the self-service does not work, by e-mail to info@telia.ee or via the designated client executive.
- Telia will carry out the technical explanation as soon as possible – within Tallinn within at least seven (7) business days and elsewhere in Estonia within at least fourteen (14) business days.
- In order to start using the optical replacement line described in the technical description, the Customer must submit a written order to Telia's client executive within thirty (30) calendar days or fill in the relevant form in Telia's self-service.
- Telia shall perform fibre connection work and provide the Client with a replacement optical line within ten (10) working days at the latest, unless the customer of the service has expressed a wish to apply a longer delivery time.
- If the service subscriber cancels the order before the specified delivery deadline, but Telia has already performed fiber connection work, the service subscriber must pay a subscription fee to Telia.
Terms of service and service levels
- Telia provides the Optical Replacement Line service if the preconditions are met, including if there are available resources.
- A cable sleeve or splitter located in the ground or in a cable duct well is not considered to be the connection point of an optical replacement line.
- It is not allowed to install the Customer's accessories (e.g. splitters) in Telia's extension sleeves and distribution points.
- Faults in Telia's optical replacement line will be rectified within a reasonable time after becoming aware of the fault, but no later than on the working day following becoming aware of the fault.
- Telia accepts fault reports twenty-four (24) hours a day and seven (7) days a week according to the agreed contacts.
- Telia shall notify the Customer of the performance of scheduled maintenance work at least seventy-two (72) hours in advance.
More detailed quality requirements and promises of the service are set out in the terms of service of the Optical Replacement Line.
Service warranties
- If the application does not specify a different date for the creation of the Service than indicated in clause 2.6 and the provision or construction of the Service is not completed by the deadline due to Telia, the Customer has the right to demand a contractual penalty of 5% of the connection fee for the respective Service per working day for each working day in delay, but not more than 50% of the connection fee for the respective Service in total. The respective written claim must be submitted to Telia as soon as possible, but no later than one (1) month from the date on which the right of claim arose.
- If Telia fails to remedy the failure of the optical replacement line in accordance with the terms and conditions of the service level offered to the Customer, the Customer shall have the right to demand compensation from Telia in the amount of 1/30 of the monthly fee for the specific Service for each day, from the date of notification of the fault until the day of rectification of the fault, if Telia fails to rectify the fault within the term specified in the Service Terms.
Pricing of the service
- The monthly fee for the Optical Replacement Line is the monthly fee payable by the Customer for the use of the Optical Replacement Line, the amount of which is obtained by multiplying the length of the Optical Replacement Line (in metres) specified in the Service Contract by the monthly fee for the Optical Replacement Line specified in the Price List.
- The connection fee for an optical replacement line is a one-time fee payable by the Customer upon taking the replacement line into use, the amount of which is determined in the Price List.
- The fee for the construction works necessary for the rental of the optical replacement line is a one-time fee payable by the Client, which is paid if it is necessary to carry out prior construction and/or reconstruction works for the rental of the replacement line and the amount of which has been agreed upon or determined in advance in the Service Contract.
See more:
Optical replacement line – price list excerpt (EST) (PDF)
Fibre optic cable rental policy (EST) (PDF)
Optical Replacement Line – terms of service (EST) (PDF)
The Service is offered by Telia Eesti AS to a legal person that wishes to rent free cable duct space from Telia for the installation of their cables.
The Service consists of renting installation sites according to the external diameter of the cable, sub-tube, or multi-tube.
More detailed terms and conditions of the Service, including the rights and obligations of the parties when using the cable duct resource, can be found in the Rules for the Rental of Cable Ducts.
For more information on the definition of installation sites, the technical details of their allocation, and the charges applicable to the Service, please consult Cable Duct Service Terms and Conditions.
See the documents below under ‘See also’.
Service subscription
- In order to subscribe to the Service, the Customer must submit to Telia a duly completed request for the Cable Duct Technical Conditions application, in writing or in a format that can be reproduced in writing, via Telia’s self-service, by e-mail to info@telia.ee, or through the designated Account Manager.
Service delivery
Issuing of technical conditions for the cable duct and the planning of the utility line
- A request for the Cable Duct Technical Conditions will normally be processed within 30 calendar days of the Customer’s respective request. If necessary, Telia will issue the Cable Duct Technical Conditions to the Customer under an accelerated procedure, no later than within five (5) working days from the date of receipt by Telia of the Customer’s duly completed application, if the application contains up to three (3) sections of cable duct and the Customer pays, in addition to the fees for the issuing of the Technical Conditions and planning of the utility line, the corresponding additional fees fixed in Telia’s Price List.
- Applications for the Cable Duct Technical Conditions will be processed and installation sites reserved in the order in which they are received.
Installation of cable, sub-tube, and multi-duct on the basis of the Cable Duct Technical Conditions, including on-site inspection of the installation path
- When installing cables, sub-tubes and multi-ducts in the Telia cable duct, the requirements set forth in Terms and Conditions for Using Telia’s Cable Ducts must be followed (see below in the document under ‘See also’).
- The possibility of on-site inspections of the Telia cable duct section is offered by Telia as a paid monitoring service, which can be subscribed to in the self-service dashboard in the Builders' Portal environment.
- The installation of Telia’s cable ducts and the post-installation inspection will be carried out in conjunction with supervision of Telia’s communications installations. The supervision service can be ordered from the self-service dashboard in the Builders' Portal.
- Supervision services are subject to the price for the supervision service according to the Price List (see clause 6.2.4. supervision services in the Price List (EST) (PDF)).
- The terms and conditions of the supervision service, the scope of the work included in the Service, and the deadlines, are described in Telia’s online environment on the page Supervision of Communications Installations.
Lack of spare capacity and replacement services
If, during the preparation of the Technical Conditions, it is discovered that there is no free space for the installation of cables in whole or in part in the section of the cable duct utility line that is of interest or that the installation site cannot be used due to the technical condition of the cable duct (e.g. depreciated, in need of repair), then, in these sections, the Lessee decides whether it wants:
- the extension of the cable duct in accordance with the conditions for co-location (see below in the document under ‘See also’);
- restoration of the cable duct, where technically feasible and economically viable, in accordance with Telia’s terms and conditions for the restoration of a cable duct;
- use the fibre optic cables resource of the sub-tube or fibre optic cables already installed at the installation site owned by it;
- in the absence of its own spare resources, submit an application to verify the available volume of resources belonging to Telia for already installed sub-tube or fibre optic cables. See below. ‘Replacement services in the absence of available installation sites’.
When a replacement service is found, the installation of the leased cables must be designed in accordance with the solution found. The installation of cables shall comply with the Rules for the Rental of Cable Ducts. See also the above chapter ‘Installation of cable, sub-tube, multi-duct on the basis of the Cable Duct Technical Conditions, including on-site inspection of the installation path’.
Replacement services in the absence of available installation sites
- If there is insufficient free space in the section of the Telia cable duct for the installation of the applicant’s communication cable or sub-tube (hereinafter referred to as the ‘failure point’) and the applicant itself does not have a free sub-tube or fibre optic cable resource in the requested section, but Telia does have a spare sub-tube and/or fibre optic cable (e.g. an empty micro-tube or fibre optic cables), Telia will, upon request, provide access to the spare capacity (including spare micro-tubes and fibre optic cables ) of its sub-tube or fibre optic cables in the relevant section.
- The wish to use Telia’s available micro-tube can be further specified in the ‘requirements for route selection’ field of the technical conditions application for the cable duct.
- Access to fibre optic cables shall be provided in accordance with the terms and conditions and deadlines of the Fibre Optic Cable Rental Service. See fibre optic cable rental in Telia’s online environment on the page Network resource rental for a communications undertaking.
Telia cable duct repair and extension
- In general, Telia’s cable duct repair and extension works are initiated and coordinated by the infrastructure owner.
- Telia will organise the preparation and budgeting of the corresponding cable duct project.
- In the event that the Lessee discovers the need for repairs to the cable duct when installing the cables, they shall contact the cable duct owner by e-mail at info@telia.ee or through their designated Account Manager.
- The cost of the cable duct repairs will be shared between Telia and the Lessee as agreed.
- Only Telia-approved telecommunications infrastructure contractors are authorised to carry out cable duct repairs.
- For more details on the requirements and conditions for renovating the cable wells of Telia’s existing cable ducts and for the construction of cable wells, extension wells, distribution cabinets, intermediate amplifiers and duct inserts in Telia’s cable wells in Telia’s line facility protection zone, see Terms and Conditions for Using Telia’s Cable Ducts (EST) (PDF).
- For the extension of Telia’s cable ducts, either by the addition of new Telia-owned duct under a prior written agreement between Telia and the Lessee, or, at the request of the Lessee, by the installation of Lessee-owned ducts within Telia’s line facility protection zone, see Terms and Conditions for Using Telia’s Cable Ducts and the Conditions for the Co-location of Communication Installations.
The following quality requirements and failure reporting procedures apply to the Cable Duct Rental Service
- Telia’s cable duct failures will be repaired within a reasonable time after the failure is reported, but no later than the working day following the day on which the fault is reported.
- Telia accepts failure reports 24 hours a day, 7 days a week, by phone at 602-5252 or by e-mail at juhtimiskeskus@telia.ee or noc@telia.ee.
- Telia notifies the Customer at least 72 (seventy-two) hours in advance of the performance of scheduled maintenance.
- Telia will notify the Customer at least 24 (twenty-four ) hours in advance of urgent maintenance service.
- The Customer is responsible for repairing any localised failures in their cable or passive continuation, at their own expense and in accordance with the provisions of the Rules for the Rental of Cable Ducts.
The following components shall be priced in connection with the Cable Duct Rental Service
- The fee for issuing the Technical Conditions is a one-time fee fixed in the Price List, which includes the costs of Telia’s activities related to the preparation, approval, and issuing of the Technical Conditions, which are a prerequisite for the provision of the Service.
- The utility line planning fee is a one-time fee fixed in the Price List. The utility planning fee includes the costs of Telia’s activities related to the preparation of the technical explanation, the planning of the utility, the preparation of the utility diagram as a prerequisite for the provision of the Service.
- There is no subscription fee.
- The Monthly fee is the monthly fee fixed in the Price List for the use of the installation sites in the cable duct sections. The Monthly fee includes the maintenance and operation costs of the cable duct.
- More detailed Service fees are set out in the Price List. See the extract from the Price List below.
Termination of Cable Duct Rental Service
The Customer has the right to terminate the rental agreement concluded with Telia by giving Telia at least 30 (thirty) calendar days' notice in writing.
The Service can be terminated via Telia’s self-service or by contacting your Account Manager. In order to terminate the Service, the cable, sub-tube or multi-duct must be removed from the Telia cable duct and the disassembly report signed by the supervisor must be uploaded to https://geopank.elion.ee/
Telia’s liability and dispute resolution procedures
The Customer has the right to contact info@telia.ee or directly contact their designated Account Manager with any complaints related to the provision of the Service.
Telia’s liability and dispute resolution procedures are described in more detail in clause 12 of General Terms and Conditions of Telia AS (publicly available on Telia’s website).
See more:
Application form for technical conditions (EST) (DOC)
Regulations for cable duct rental (EST) (PDF)
Cable duct rental - service agreement (EST) (PDF)
Cable duct rental - annex to the service agreement (EST) (PDF)
Service terms for cable duct rental (EST) (PDF)
Cable duct opening rental - price list excerpt (EST) (PDF)
Terms of use for Telia's cable duct system (EST) (PDF)
Conditions for the joint placement of telecommunications structures (EST) (PDF)
Is a service of a special solution, using the same guidance material and requirements as those used for cable duct rental due to technological and process analogies.
The Service is offered by Telia Eesti AS to legal persons wishing to install cables or multi-ducts on Telia’s overhead line posts.
The installation site is the point where the cable or multi-duct is attached to the post.
The monthly fee for the ‘Installation site on overhead line post’ Service is EUR 5.75 per post. VAT will be added to the price.
The general organisation of the Service and the contractual rights and obligations of the parties can be found in more detail in the Standard Terms and Conditions for the joint use of Telia’s overhead line posts.
See the documents below under ‘See also’.
Service subscription
- In order to subscribe to the Service, the Customer must submit to Telia a duly completed request for the Cable Duct Technical Conditions application, in writing or in a format that can be reproduced in writing, via Telia’s self-service, by e-mail to info@telia.ee, or through the designated Account Manager.
- In the ‘utility line selection requirements’ field of the application for the Cable Duct Technical Conditions, it should be noted that an installation site on the overhead line is desired.
- A request for the Technical Conditions will normally be processed within 30 (thirty) calendar days of the Customer’s respective request.
- Applications for Technical Conditions will be processed and installation sites reserved in the order in which they are received.
Service delivery
- When installing cables and multi-ducts on the posts of Telia’s overhead lines, you must follow the instructions and requirements available on the Guidelines and Cable duct rental for a communications undertaking page.
- The requirements of the standard Urban streets EVS 843:2016 must be followed when preparing the installation design in order to ensure the clearances of overhead cables and anchorages and installation and positioning heights from the ground. The conditions for co-location of overhead cables can be found in the corresponding standard (EVS-EN 50341-2-20:2018).
- If, when drawing up the technical conditions during or after utility line planning, it is discovered that, in order to install additional cables in the section of the overhead line concerned:
- no technical option (e.g. free hanging space) is available;
- repair works are required for the requested section (no additional cables can be installed due to the technical condition of the posts), then, in these sections, the Lessee decides whether it wants:
- the creation of additional installation sites in accordance with the conditions for co-location (see below in the document under ‘See also’);
- to use the resource of a multi-duct or fibre optic cable that it already owns;
- to request the resource of a multi-duct or fibre optic cable already installed and belonging to Telia.
The installation of the rental cables will be designed according to the solution found.
On-site inspection of the installation route
- Telia offers the possibility of an on-site inspection of the overhead line as described in the Cable Duct Technical Conditions requested by the communications undertaking as a paid Supervision Service, which can be ordered in the Telia online environment on the Builders Portal page.
- The supervision of communications installations is a paid service. Information about the Service, how to subscribe and the price list can be found in the Telia online environment on the page Supervision of Communications Installations.
- The terms and conditions (including deadlines) of the Supervision Service, which enables on-site inspections of overhead lines, can be found on the Telia online environment on the page Supervision of Communications Installations.
Telia overhead line repair and extension
- In general, Telia’s overhead line infrastructure repair and extension works are initiated and coordinated by the infrastructure owner.
- Telia will organise the preparation and budgeting of the corresponding project.
- In the event that the Lessee identifies the need for repairs to the overhead line infrastructure when installing the cables, they will contact the infrastructure owner with a request, either by e-mail at info@telia.ee or through the designated Account Manager.
- The cost of the overhead line infrastructure repairs will be shared between Telia and the Lessee as agreed.
- Only Telia-approved telecommunications infrastructure contractors are authorised to carry out overhead line infrastructure repairs.
The following quality requirements shall apply to the Overhead Line Rental Service
- The failures of Telia’s overhead line infrastructure will be repaired within a reasonable time after the failure is reported, but no later than the working day following the day on which the fault is reported.
- Telia accepts failure reports 24 hours a day, 7 days a week, by phone at 602-5252 or by e-mail at juhtimiskeskus@telia.ee or noc@telia.ee.
- Telia notifies the Customer at least 72 (seventy-two) hours in advance of the performance of scheduled maintenance.
- Telia will notify the Customer at least 24 (twenty-four ) hours in advance of urgent maintenance service.
- The Customer is responsible for repairing any localised failures in their cable or passive continuation, at their own expense and in accordance with the provisions of the Rules for the Rental of Cable Ducts.
Õhuliini rendi teenusega seoses hinnastatakse alljärgnevaid komponente
- The fee for issuing the Technical Conditions is a one time fee fixed in the Price List, which includes the costs of Telia’s activities related to the preparation, approval and issue of the Technical Conditions, which are a prerequisite for the provision of the Service.
- The utility line planning fee is a one time fee fixed in the Price List. The utility planning fee includes the costs of Telia’s activities related to the preparation of the technical explanation, the planning of the utility, and the preparation of the utility diagram as a prerequisite for the provision of the Service.
- There is no subscription fee.
- The Monthly fee is the monthly charge for the use of the installation sites (posts) on the overhead line sections, fixed by a special solution agreement. The Monthly fee includes the maintenance and operation costs of the overhead line.
The Service can be ordered via Telia’s self-service or by contacting your Account Manager.
See more:
Application form for technical conditions (EST) (DOC)
Usage agreement for overhead line pole utilization (EST) (PDF)
Standard terms for shared use of Telia overhead line poles (EST) (PDF)
The service allows a communications undertaking to interface its network via the network-to-network interface (NNI) to Telia’s communications network and to offer different broadband services to its end-users based on Telia’s fibre optic network, including to offer broadband services to several end-users at the same time, if desired.
Telia offers the broadband resource service to Estonian communications undertakings in accordance with the obligations of the communication network established in the market for wholesale local and central access.
Based on TTJA’s market competition analysis, Telia does not offer service in Area A of the fibre optic network (an area with higher competition in retail internet connections), which includes the following 10 urban geographical units:
- City of Jõhvi (as a settlement unit)
- Kohtla-Järve Ahtme city district (as an administrative unit)
- Kohtla-Järve Järve city district (as an administrative unit)
- City of Maardu (as an administrative unit)
- City of Narva (as an administrative unit)
- City of Sillamäe (as an administrative unit)
- Tallinn Haabersti city district (as an administrative unit)
- Tallinn Lasnamäe city district (as an administrative unit)
- Tallinn Mustamäe city district (as an administrative unit)
- Tallinn Põhja-Tallinn city district (as an administrative unit).
Components of the Service
Access to the network-to-network interface (NNI)
- In order to use NNI, Telia provides the customer with an interface from the device that allows access to the Telia communications network.
- Telia offers the service at three levels — national, regional and local. The service areas of the levels are specified in clause 2.4 of the Service Conditions.
- The service can be connected at all levels at the access points of the corresponding Telia service area. The exact locations of the access points can be found in the Telia self-service portal or through Telia’s account manager.
- The Service does not include a connection from the customer’s network to Telia’s network interface (access point).
Peak hour traffic load
- As part of the Service, Telia enables customers to measure the traffic load of their data passing through Telia’s communications network.
- Traffic load volume is measured at the corresponding access interface (Telia IP/MPLS network router port).
- The burstable billing method is used to measure traffic volume. Read about burstable billing on Wikipedia
- The traffic load is measured daily during two peak Telia network traffic periods, at 15.00–17.00 and at 21.00–23.00, with an interval of 2 minutes.
Virtual Customer Line
- As part of the Service, Telia provides a broadband connection from the NNI interface to the end point of the Telia communications network subscribed to by the customer, according to the available access technology (Mbit/s) and the ordered Service parameters.
- The pre-requisite product for the Service is access to the network-to-network interface (NNI), appropriate for the relevant service area (national, regional, or local).
- The Service does not include the connection from the Telia communications network endpoint to the end user or the electricity supply to the customer’s equipment at the Telia communications network endpoint (e.g., ONT).
Functional diagram of the Broadband Resource Service
For a more detailed description of the Service and technical parameters, please refer to the Service Conditions.
Service subscription and delivery
- To subscribe to the service, the customer must submit a request to Telia through Telia self-service or by e-mail at info@telia.ee.
- The prerequisite for the Virtual Customer Line is that access to the network-to-network interface (NNI) has been activated in the corresponding service area.
- Upon subscribing to the NNI, Telia will carry out the necessary works for the provision of the Service within one month from the respective request of the customer.
- The technical possibility of using the Virtual Customer Line will be clarified within seven working days in Tallinn, and within fourteen working days outside Tallinn from the date of the customer’s request.
- If providing the Virtual Customer Line at the requested address is technically possible (the response to the technical conditions request is positive), the customer must submit a request for Service construction within fourteen working days from the date of issue of the technical conditions.
- Telia will usually set up the Virtual Customer Line within three working days of receiving a formal request from the customer, provided that the technical capabilities are available.
Service levels and quality requirements adapted to the Virtual Customer Line Service
- The normal speed of the Service is, on average, at least 90% of the maximum speed and is guaranteed from the Telia communications network access interface to the Telia communications network endpoint.
- Failures in Telia’s network or line are resolved within a reasonable time after notification, but no later than the next working day after learning about it.
- Telia’s control centre receives failure reports 24 hours a day and 7 days a week.
- Telia notifies the customer at least 72 hours in advance of the performance of the scheduled maintenance.
- Telia notifies the customer at least 24 hours in advance of urgent preventive maintenance works.
- In the event of a failure (emergency work), Telia has the right to immediately begin to eliminate the failure, notifying the customer as soon as possible.
As an additional service, it is possible to sign an Advanced Service Level Agreement (SLA) in accordance with the terms and conditions of the service and the Price List.
More detailed quality requirements and guarantees are provided in the Service Conditions.
Virtual Customer Line Service Guarantees
- Technical explanation guarantee (Service Conditions, clause 5.5): ‘If the deadline for providing the technical feasibility explanation of the Service is exceeded, the Customer has the right to claim a penalty of 5% of the relevant Service connection fee per each working day of delay, but in total, no more than 50% of the relevant Service connection fee.’
- Delivery deadline guarantee (clause 5.10 of the Service Conditions) – ‘If no other date for the construction of the Service has been agreed upon in the request and, due to circumstances beyond Telia’s control, the construction or reconfiguration of the Virtual Customer Line is not completed by the deadline, the customer has the right to demand a contractual penalty of 5% of the relevant Service connection fee or configuration fee per each working day of delay, but not more than 50% of the relevant fee in total. A written claim must be submitted to Telia at the earliest opportunity, but no later than one (1) month from the date that the right to the claim arises.’
- Failure resolution guarantee (Service Conditions, clause 7.6): ‘If Telia fails to remedy a Service failure within the specified time limit, Telia shall refund the monthly fee for the specific Service for one month on the basis of the customer’s claim, provided that the customer has submitted a written claim to Telia within one (1) month of the claim becoming valid.’
Components to be priced monthly in the Virtual Customer Line
- Access to the network-to-network interface (NNI)
- Monthly fee for peak-hour traffic load according to the NNI level
- Virtual Customer Line monthly fee based on the connection speed
- One-off charges (connection fee, reconfiguration fee, fault handling, etc.) will be applied in accordance with the Customer’s orders and Telia’s General Terms and Conditions and the Price List.
More detailed Service fees are set out in the Price List.
The Service can be subscribed to through the Telia self-service portal or by contacting an account manager.
See More:
Broadband Resource Service 3.0 – Price List Excerpt (EST) (PDF)
Performance indicators for the provision of regulated access services and resource services.
Telia updates the performance indicators once a year, no later than February 28.
See more:
Please report any disruption to services by calling +372 602 5252 or by sending an email to noc@telia.ee