Network resource rental
Network resource services are part of the portfolio of services of Telia Eesti AS (hereinafter ‘Telia’) aimed at domestic and international communications undertakings as part of their own services to the end user.
The services in the physical network resource field are offered as rental services, which are formed from the free resources of Telia’s physical cable network, cable installation tracks and network node infrastructure.
As part of the service, Telia offers its customers the possibility to use the following:
- Copper cable pairs with a transmitted frequency band between 0 and 3,400 Hz. It is designed for the transmission of voice-frequency signals or the use of analog modems operating in this band.
- Selected pair of copper cables with no restriction on the transmitted frequency band. It is designed for the use of compression devices or digital modems and enables the provision of mobile internet services based on DSL technology.
- The part of the copper pair spectrum that allows the customer to use the part of the spectrum above the voice frequency of the copper pair used by Telia for the provision of mobile internet services based on DSL technology. In this case, the copper pair will be jointly used by the customer and Telia.
The technical prerequisite for the use of copper cable pairs in the service area of a specific Telia network node is the existence of a physical connection or the creation of a physical connection between the Telia main distribution frame and the customer's device located in the respective network node. Telia will allow the customer’s equipment to be connected to its main distribution frame by means of a connection cable with a customer endpoint which is:
- a demarcation point, which is a physically identifiable point in the Telia cable vault in the immediate vicinity of the Telia network node;
- or a customer’s device located in the Telia equipment room situated in the same network node with main distribution frame.
The terminal point of the customer-side connection cable is generally the demarcation point. In order to establish a physical connection from the demarcation point to the equipment located at the customer’s premises, Telia offers the customer the possibility to use a cable sewerage rental service, if the customer so wishes. Telia provides the use of the cable sewerage rental service to the customer on the basis of separate agreements. Read about the ‘Cable Duct Rental Rules’ (PDF) (EST).
The terminal point of the connection cable on the customer side can also be the customer’s device. Telia allows the customer to accommodate the device used for the consumption of the customer’s copper cable pair rental service in its equipment rooms, provided that the technical facilities are available. Telia allows the customer the hosting of equipment in its equipment rooms on the basis of separate agreements with the customer. You can find out more about the terms and conditions for hosting equipment in the terms and conditions of the service.
Equipment hosting price list (EST)
In the event that the technical capabilities of Telia’s equipment room are limited, Telia will allow the customer’s equipment used for the consumption of the copper cable pair rental service to be installed in its equipment room, unless Telia’s development plans provide for the use of the technical resources of the relevant room within two years. The respective requests of the customers will be processed in the order in which they are received.
If the customer so requests, Telia will provide the customer with information concerning the following:
- the progress of the enquiry and/or order procedure submitted by the customer to Telia on the basis of the copper cable pair rental rules;
- repair and/or maintenance carried out by Telia and affecting the services used by the customer;
- the settlement concerning the services used by the customer.
In order to obtain the above mentioned information, the customer must contact their sales manager by phone or electronic mail. Telia will provide this information as soon as possible.
Ask for more information and an offer from your sales manager or call the business customer service phone 1551.
The Service is offered to all customers. When providing the service, Telia has no obligation to follow the provisions of the decision established by the Estonian Competition Authority on the market for (physical) access services to the fixed electronic communications network. The Service is provided according to a specific situation and as a special solution, and under the terms and conditions agreed upon in the contract to be concluded between the Parties. The Service allows fibre optic cable connections to be created between two or more freely chosen address points. More specifically, the description of the service and other conditions are given in the terms and conditions of the service.
Ask for more information and an offer from your sales manager or call the business customer service phone 1551.
Telia offers the Optical Access Line Service to communications undertakings operating in the Republic of Estonia in accordance with the decision of the national regulatory authority concerning the market for fixed electronic communications network (physical) access services.
The Service allows the establishment of a fibre optic cable connection between two locations, one of which is a Telia network node (main distribution frame) and the other is a Telia distribution point in the same target network.
Prerequisites and parameters for using the Service
A prerequisite for using the Service is the existence of a physical connection between the Telia main distribution frame (ODF) at the relevant network node and the Customer’s device.
The connection between the Customer’s and Telia’s devices is not part of this Service. Telia enables the Customer’s device to be connected to its main distribution frame service (ODF) via FIBRE OPTIC CABLE.
Sample solution if the Customer’s device is located in the same network node as the Telia main distribution frame (ODF):
Fibre optic cables comply with ITU-T recommendation G.652.
For a more detailed description of the Service and technical parameters, please refer to the Service Conditions.
Service subscription and delivery
- To subscribe to the Service, the Customer must submit a proper written request to Telia via the Telia self-service, by email to info@telia.ee or through the designated account manager.
- Telia will provide a technical explanation as soon as possible, no later than seven (7) working days in Tallinn and no later than fourteen (14) working days elsewhere in Estonia.
- To put the optical access line described in the technical explanation into use, the Customer must submit a written order to the Telia account manager or complete the appropriate form in the Telia self-service within 30 (thirty) calendar days.
- Telia will perform the fibre connection work and make the optical access line available to the Customer within 10 (ten) working days, unless the Customer has requested a longer delivery time.
- If the Customer cancels the order before the specified delivery date but Telia has already carried out the fibre connection work (including preparing the fibre measurement protocol), the Customer is still required to pay the connection fee to Telia.
Service conditions and service levels
- Telia provides the Optical Access Line Service only if free resources are available.
- No additional Customer devices (such as distributors) shall be installed in straight-through joints or distribution points.
- Failures in Telia’s network or line are resolved within a reasonable time after notification, but no later than the next working day after learning about it.
- Telia accepts fault reports 24/7 according to agreed contacts.
- Telia will notify the Customer of scheduled maintenance service at least 72 (seventy-two) hours in advance.
More detailed quality requirements and guarantees are provided in the Service Conditions.
Service guarantees
- Shared Optical Access Line delivery guarantee (Service Conditions, clause 2.7): ‘If a different Service activation date than that specified in the request under clause 2.6 has not been agreed upon, and due to Telia, the technical explanation or construction of the Service is not completed by the deadline, the Customer has the right to claim a penalty of 5% of the relevant Service connection fee per working day of delay, but in total no more than 50% of the relevant Service connection fee. A written claim must be submitted to Telia at the earliest opportunity, but no later than one (1) month from the date the right to the claim arises.’
- Shared Optical Access Line failure guarantee (based on the Fibre Optic Cable Lease Rules): ‘If Telia fails to eliminate any failures in accordance with the terms and conditions of the Service level provided to the Customer, the latter will have the right to demand compensation from Telia in line with the provisions of the Service Contract, the Service Conditions, and the Rules for Rental of Fibre Optic Cable. Unless otherwise provided in the Service Conditions or the Service Contract, the Customer has the right to demand compensation from Telia in the amount of 1/30 of the monthly fee for a specific Service for each day, from the day of notification of the Failure until the day of elimination of the Failure if Telia has not eliminated the Failure involving Telia’s communications network within the term specified in clause 2.3.2 of the Rules for Rental of Fibre Optic Cable.’
Service pricing
The Service connection fee consists of three components:
- the cross-connection fee EUR 60 + VAT, which covers material and labour costs for establishing the connection;
- the measurement fee EUR 15 + VAT, which covers costs for measuring the connected fibre length and optical parameters;
- the fibre connection fee, which covers costs for the work and materials required to establish the fibre path, calculated according to the volume of work each time.
The monthly fee depends on the length of the optical access line:
- for the Optical Access Line up to 3 km (inclusive), the monthly fee is EUR 57.32 + VAT;
- for optical access lines over 3 km, an additional fee of EUR 38.30 + VAT is charged for each kilometre exceeding 3 km.
Sample calculation (excluding VAT):
If the optical access line length is 5.864 km, first calculate the portion exceeding 3 km:
5.864 - 3.000 = 2.864 km.
Monthly fee for the optical access line:
up to 3 km: EUR 55.32;
fee for exceeding 3 km: 2.864 km × EUR 38.30 = EUR 109.69;
total monthly fee: EUR 55.32 + EUR 109.69 = EUR 165.01.
The Service can be subscribed to through the Telia self-service portal or by contacting an account manager.
Telia provides the Shared Optical Access Line Service to communications undertakings operating in the Republic of Estonia. The provision of the Service complies with the market for (physical) access to the fixed electronic communications network, as established in a decision adopted by the national regulatory authority.
The Service enables the establishment of a fibre optic connection between two locations using CWDM (coarse wavelength-division multiplexing) technology, one of which is a Telia network node (main distribution frame) and the other is a Telia distribution point in the same target network, where distributors and multiplexers (Mux/Demux) are located.
Prerequisites and parameters for using the Service
A prerequisite for using the Service is the existence of a physical connection between the Telia main distribution frame (ODF) at the relevant network node and the Customer’s device.
The connection between the Customer’s and Telia’s devices is not part of this Service. Telia enables the Customer’s device to be connected to its main distribution frame service (ODF) via FIBRE OPTIC CABLE.
Sample solution if the Customer’s device is located in the same network node as the Telia main distribution frame (ODF):
Fibre optic cables comply with ITU-T recommendation G.652.
Telia uses passive CWDM filters to divide wavelengths on the shared connection, in accordance with ITU-T recommendation G.694.2.
Active devices that transmit data signals are not included in the Shared Optical Access Line Service.
For a more detailed description of the Service and technical parameters, please refer to the Service Conditions.
Service subscription and delivery
- To subscribe to the Service, the Customer must submit a proper written request to Telia via the Telia self-service, by email to info@telia.ee or through the designated account manager.
- Telia will provide a technical explanation as soon as possible, no later than seven (7) working days in Tallinn and no later than fourteen (14) working days elsewhere in Estonia.
- To put the optical access line described in the technical explanation into use, the Customer must submit a written order to the Telia account manager or complete the appropriate form in the Telia self-service within 30 (thirty) calendar days.
- Telia will perform the fibre connection work and make the optical access line available to the Customer within 10 (ten) working days, unless the Customer has requested a longer delivery time.
Service conditions and service levels
- Telia provides the Optical Access Line Service only if free resources (wavelengths) are available.
- No additional Customer devices (such as distributors) shall be installed in straight-through joints or distribution points.
- For CWDM connections, Telia uses a dual-fibre connection scheme.
- The wavelengths used range from 1,470 to 1,611 nanometres.
- Failures in Telia’s network or line are resolved within a reasonable time after notification, but no later than the next working day after learning about it.
- Telia accepts fault reports 24/7 according to agreed contacts.
- Telia will notify the Customer of scheduled maintenance service at least 72 (seventy-two) hours in advance.
More detailed quality requirements and guarantees are provided in the Service Conditions.
Service guarantees
- Shared Optical Access Line delivery guarantee (Service Conditions, clause 2.7): ‘If a different Service activation date than that specified in the request under clause 2.6 has not been agreed upon, and due to Telia, the technical explanation or construction of the Service is not completed by the deadline, the Customer has the right to claim a penalty of 5% of the relevant Service connection fee per working day of delay, but in total no more than 50% of the relevant Service connection fee. A written claim must be submitted to Telia at the earliest opportunity, but no later than one (1) month from the date the right to the claim arises.’
- Shared Optical Access Line failure guarantee (based on the Fibre Optic Cable Lease Rules): ‘If Telia fails to eliminate any failures in accordance with the terms and conditions of the Service level provided to the Customer, the latter will have the right to demand compensation from Telia in line with the provisions of the Service Contract, the Service Conditions, and the Rules for Rental of Fibre Optic Cable. Unless otherwise provided in the Service Conditions or the Service Contract, the Customer has the right to demand compensation from Telia in the amount of 1/30 of the monthly fee for a specific Service for each day, from the day of notification of the Failure until the day of elimination of the Failure if Telia has not eliminated the Failure involving Telia’s communications network within the term specified in clause 2.3.2 of the Rules for Rental of Fibre Optic Cable.’
Service pricing
- The Service connection fee is EUR 155 + VAT.
The monthly fee depends on the length of the optical access line:
- for an optical access lines up to 3 km (inclusive), the monthly fee is EUR 79.50 + VAT;
- for optical access lines over 3 km, an additional fee of EUR 38.30 + VAT is charged for each kilometre exceeding 3 km.
Sample calculation (excluding VAT):
If the optical access line length is 5.864 km, first calculate the portion exceeding 3 km:
5.864 - 3.000 = 2.864 km.
Monthly fee for the optical access line:
up to 3 km: EUR 55.32;
fee for exceeding 3 km: 2.864 km × EUR 38.30 = EUR 109.69;
total monthly fee: EUR 55.32 + EUR 109.69 = EUR 189.19.
The Service can be subscribed to through the Telia self-service portal or by contacting an account manager.
The Service is offered by Telia Eesti AS to a legal person that wishes to rent free cable duct space from Telia for the installation of their cables.
The Service consists of renting installation sites according to the external diameter of the cable, sub-tube, or multi-tube.
More detailed terms and conditions of the Service, including the rights and obligations of the parties when using the cable duct resource, can be found in the Rules for the Rental of Cable Ducts.
For more information on the definition of installation sites, the technical details of their allocation, and the charges applicable to the Service, please consult Cable Duct Service Terms and Conditions.
See the documents below under ‘See also’.
Service subscription
- In order to subscribe to the Service, the Customer must submit to Telia a duly completed request for the Cable Duct Technical Conditions application, in writing or in a format that can be reproduced in writing, via Telia’s self-service, by e-mail to info@telia.ee, or through the designated Account Manager.
Service delivery
Issuing of technical conditions for the cable duct and the planning of the utility line
- A request for the Cable Duct Technical Conditions will normally be processed within 30 calendar days of the Customer’s respective request. If necessary, Telia will issue the Cable Duct Technical Conditions to the Customer under an accelerated procedure, no later than within five (5) working days from the date of receipt by Telia of the Customer’s duly completed application, if the application contains up to three (3) sections of cable duct and the Customer pays, in addition to the fees for the issuing of the Technical Conditions and planning of the utility line, the corresponding additional fees fixed in Telia’s Price List.
- Applications for the Cable Duct Technical Conditions will be processed and installation sites reserved in the order in which they are received.
Installation of cable, sub-tube, and multi-duct on the basis of the Cable Duct Technical Conditions, including on-site inspection of the installation path
- When installing cables, sub-tubes and multi-ducts in the Telia cable duct, the requirements set forth in Terms and Conditions for Using Telia’s Cable Ducts must be followed (see below in the document under ‘See also’).
- The possibility of on-site inspections of the Telia cable duct section is offered by Telia as a paid monitoring service, which can be subscribed to in the self-service dashboard in the Builders' Portal environment.
- The installation of Telia’s cable ducts and the post-installation inspection will be carried out in conjunction with supervision of Telia’s communications installations. The supervision service can be ordered from the self-service dashboard in the Builders' Portal.
- Supervision services are subject to the price for the supervision service according to the Price List (see clause 6.2.4. supervision services in the Price List (EST) (PDF)).
- The terms and conditions of the supervision service, the scope of the work included in the Service, and the deadlines, are described in Telia’s online environment on the page Supervision of Communications Installations.
Lack of spare capacity and replacement services
If, during the preparation of the Technical Conditions, it is discovered that there is no free space for the installation of cables in whole or in part in the section of the cable duct utility line that is of interest or that the installation site cannot be used due to the technical condition of the cable duct (e.g. depreciated, in need of repair), then, in these sections, the Lessee decides whether it wants:
- the extension of the cable duct in accordance with the conditions for co-location (see below in the document under ‘See also’);
- restoration of the cable duct, where technically feasible and economically viable, in accordance with Telia’s terms and conditions for the restoration of a cable duct;
- use the fibre optic cables resource of the sub-tube or fibre optic cables already installed at the installation site owned by it;
- in the absence of its own spare resources, submit an application to verify the available volume of resources belonging to Telia for already installed sub-tube or fibre optic cables. See below. ‘Replacement services in the absence of available installation sites’.
When a replacement service is found, the installation of the leased cables must be designed in accordance with the solution found. The installation of cables shall comply with the Rules for the Rental of Cable Ducts. See also the above chapter ‘Installation of cable, sub-tube, multi-duct on the basis of the Cable Duct Technical Conditions, including on-site inspection of the installation path’.
Replacement services in the absence of available installation sites
- If there is insufficient free space in the section of the Telia cable duct for the installation of the applicant’s communication cable or sub-tube (hereinafter referred to as the ‘failure point’) and the applicant itself does not have a free sub-tube or fibre optic cable resource in the requested section, but Telia does have a spare sub-tube and/or fibre optic cable (e.g. an empty micro-tube or fibre optic cables), Telia will, upon request, provide access to the spare capacity (including spare micro-tubes and fibre optic cables ) of its sub-tube or fibre optic cables in the relevant section.
- The wish to use Telia’s available micro-tube can be further specified in the ‘requirements for route selection’ field of the technical conditions application for the cable duct.
- Access to fibre optic cables shall be provided in accordance with the terms and conditions and deadlines of the Fibre Optic Cable Rental Service. See fibre optic cable rental in Telia’s online environment on the page Network resource rental for a communications undertaking.
Telia cable duct repair and extension
- In general, Telia’s cable duct repair and extension works are initiated and coordinated by the infrastructure owner.
- Telia will organise the preparation and budgeting of the corresponding cable duct project.
- In the event that the Lessee discovers the need for repairs to the cable duct when installing the cables, they shall contact the cable duct owner by e-mail at info@telia.ee or through their designated Account Manager.
- The cost of the cable duct repairs will be shared between Telia and the Lessee as agreed.
- Only Telia-approved telecommunications infrastructure contractors are authorised to carry out cable duct repairs.
- For more details on the requirements and conditions for renovating the cable wells of Telia’s existing cable ducts and for the construction of cable wells, extension wells, distribution cabinets, intermediate amplifiers and duct inserts in Telia’s cable wells in Telia’s line facility protection zone, see Terms and Conditions for Using Telia’s Cable Ducts (EST) (PDF).
- For the extension of Telia’s cable ducts, either by the addition of new Telia-owned duct under a prior written agreement between Telia and the Lessee, or, at the request of the Lessee, by the installation of Lessee-owned ducts within Telia’s line facility protection zone, see Terms and Conditions for Using Telia’s Cable Ducts and the Conditions for the Co-location of Communication Installations.
The following quality requirements and failure reporting procedures apply to the Cable Duct Rental Service
- Telia’s cable duct failures will be repaired within a reasonable time after the failure is reported, but no later than the working day following the day on which the fault is reported.
- Telia accepts failure reports 24 hours a day, 7 days a week, by phone at 602-5252 or by e-mail at juhtimiskeskus@telia.ee or noc@telia.ee.
- Telia notifies the Customer at least 72 (seventy-two) hours in advance of the performance of scheduled maintenance.
- Telia will notify the Customer at least 24 (twenty-four ) hours in advance of urgent maintenance service.
- The Customer is responsible for repairing any localised failures in their cable or passive continuation, at their own expense and in accordance with the provisions of the Rules for the Rental of Cable Ducts.
The following components shall be priced in connection with the Cable Duct Rental Service
- The fee for issuing the Technical Conditions is a one-time fee fixed in the Price List, which includes the costs of Telia’s activities related to the preparation, approval, and issuing of the Technical Conditions, which are a prerequisite for the provision of the Service.
- The utility line planning fee is a one-time fee fixed in the Price List. The utility planning fee includes the costs of Telia’s activities related to the preparation of the technical explanation, the planning of the utility, the preparation of the utility diagram as a prerequisite for the provision of the Service.
- There is no subscription fee.
- The Monthly fee is the monthly fee fixed in the Price List for the use of the installation sites in the cable duct sections. The Monthly fee includes the maintenance and operation costs of the cable duct.
- More detailed Service fees are set out in the Price List. See the extract from the Price List below.
Termination of Cable Duct Rental Service
The Customer has the right to terminate the rental agreement concluded with Telia by giving Telia at least 30 (thirty) calendar days' notice in writing.
The Service can be terminated via Telia’s self-service or by contacting your Account Manager. In order to terminate the Service, the cable, sub-tube or multi-duct must be removed from the Telia cable duct and the disassembly report signed by the supervisor must be uploaded to https://geopank.elion.ee/
Telia’s liability and dispute resolution procedures
The Customer has the right to contact info@telia.ee or directly contact their designated Account Manager with any complaints related to the provision of the Service.
Telia’s liability and dispute resolution procedures are described in more detail in clause 12 of General Terms and Conditions of Telia AS (publicly available on Telia’s website).
See more:
Application form for technical conditions (EST) (DOC file)
Regulations for cable duct rental (EST)
Cable duct rental - service agreement (EST)
Cable duct rental - annex to the service agreement (EST)
link opens in a new windowService terms for cable duct rental (EST)
Cable duct opening rental - price list excerpt (EST)
Terms of use for Telia's cable duct system (EST)
Conditions for the joint placement of telecommunications structures (EST)
Is a service of a special solution, using the same guidance material and requirements as those used for cable duct rental due to technological and process analogies.
The Service is offered by Telia Eesti AS to legal persons wishing to install cables or multi-ducts on Telia’s overhead line posts.
The installation site is the point where the cable or multi-duct is attached to the post.
The monthly fee for the ‘Installation site on overhead line post’ Service is EUR 5.75 per post. VAT will be added to the price.
The general organisation of the Service and the contractual rights and obligations of the parties can be found in more detail in the Standard Terms and Conditions for the joint use of Telia’s overhead line posts.
See the documents below under ‘See also’.
Service subscription
- In order to subscribe to the Service, the Customer must submit to Telia a duly completed request for the Cable Duct Technical Conditions application, in writing or in a format that can be reproduced in writing, via Telia’s self-service, by e-mail to info@telia.ee, or through the designated Account Manager.
- In the ‘utility line selection requirements’ field of the application for the Cable Duct Technical Conditions, it should be noted that an installation site on the overhead line is desired.
- A request for the Technical Conditions will normally be processed within 30 (thirty) calendar days of the Customer’s respective request.
- Applications for Technical Conditions will be processed and installation sites reserved in the order in which they are received.
Service delivery
- When installing cables and multi-ducts on the posts of Telia’s overhead lines, you must follow the instructions and requirements available on the Guidelines and Cable duct rental for a communications undertaking page.
- The requirements of the standard Urban streets EVS 843:2016 must be followed when preparing the installation design in order to ensure the clearances of overhead cables and anchorages and installation and positioning heights from the ground. The conditions for co-location of overhead cables can be found in the corresponding standard (EVS-EN 50341-2-20:2018).
- If, when drawing up the technical conditions during or after utility line planning, it is discovered that, in order to install additional cables in the section of the overhead line concerned:
- no technical option (e.g. free hanging space) is available;
- repair works are required for the requested section (no additional cables can be installed due to the technical condition of the posts), then, in these sections, the Lessee decides whether it wants:
- the creation of additional installation sites in accordance with the conditions for co-location (see below in the document under ‘See also’);
- to use the resource of a multi-duct or fibre optic cable that it already owns;
- to request the resource of a multi-duct or fibre optic cable already installed and belonging to Telia.
The installation of the rental cables will be designed according to the solution found.
On-site inspection of the installation route
- Telia offers the possibility of an on-site inspection of the overhead line as described in the Cable Duct Technical Conditions requested by the communications undertaking as a paid Supervision Service, which can be ordered in the Telia online environment on the Builders Portal page.
- The supervision of communications installations is a paid service. Information about the Service, how to subscribe and the price list can be found in the Telia online environment on the page Supervision of Communications Installations.
- The terms and conditions (including deadlines) of the Supervision Service, which enables on-site inspections of overhead lines, can be found on the Telia online environment on the page Supervision of Communications Installations.
Telia overhead line repair and extension
- In general, Telia’s overhead line infrastructure repair and extension works are initiated and coordinated by the infrastructure owner.
- Telia will organise the preparation and budgeting of the corresponding project.
- In the event that the Lessee identifies the need for repairs to the overhead line infrastructure when installing the cables, they will contact the infrastructure owner with a request, either by e-mail at info@telia.ee or through the designated Account Manager.
- The cost of the overhead line infrastructure repairs will be shared between Telia and the Lessee as agreed.
- Only Telia-approved telecommunications infrastructure contractors are authorised to carry out overhead line infrastructure repairs.
The following quality requirements shall apply to the Overhead Line Rental Service
- The failures of Telia’s overhead line infrastructure will be repaired within a reasonable time after the failure is reported, but no later than the working day following the day on which the fault is reported.
- Telia accepts failure reports 24 hours a day, 7 days a week, by phone at 602-5252 or by e-mail at juhtimiskeskus@telia.ee or noc@telia.ee.
- Telia notifies the Customer at least 72 (seventy-two) hours in advance of the performance of scheduled maintenance.
- Telia will notify the Customer at least 24 (twenty-four ) hours in advance of urgent maintenance service.
- The Customer is responsible for repairing any localised failures in their cable or passive continuation, at their own expense and in accordance with the provisions of the Rules for the Rental of Cable Ducts.
Õhuliini rendi teenusega seoses hinnastatakse alljärgnevaid komponente
- The fee for issuing the Technical Conditions is a one time fee fixed in the Price List, which includes the costs of Telia’s activities related to the preparation, approval and issue of the Technical Conditions, which are a prerequisite for the provision of the Service.
- The utility line planning fee is a one time fee fixed in the Price List. The utility planning fee includes the costs of Telia’s activities related to the preparation of the technical explanation, the planning of the utility, and the preparation of the utility diagram as a prerequisite for the provision of the Service.
- There is no subscription fee.
- The Monthly fee is the monthly charge for the use of the installation sites (posts) on the overhead line sections, fixed by a special solution agreement. The Monthly fee includes the maintenance and operation costs of the overhead line.
The Service can be ordered via Telia’s self-service or by contacting your Account Manager.
See more:
Application form for technical conditions (DOC file) (EST)
Usage agreement for overhead line pole utilization (EST)
Standard terms for shared use of Telia overhead line poles (EST)
Products in the field of logical network resource are offered as connection services created on the basis of Telia’s physical network resource.
Telia offers Broadband Resource Service 3.0 to communications undertakings operating in the Republic of Estonia in accordance with the broadband access market decision adopted by the national regulatory authority.
The Service allows a communications undertaking to interface its network to Telia’s communications network and to offer different broadband services to its end-users based on Telia’s communications network, including offering broadband services to several end-users at the same time, if desired.
The Service consists of the following parts:
Broadband Network Access 3.0 (NNI).
- As part of the Service, Telia allows the customer to connect their network to Telia’s communications network.
- Telia provides the Service at the national and local level.
- The Service is available in Tallinn, Tartu, Jõhvi, and Pärnu.
- The national and local locations and the respective service areas are specified in the Terms of Service.
- The Service does not include a connection from the Customer’s network to Telia’s network interface.
Peak hour traffic load.
- As part of the Service, Telia makes it possible to measure the traffic load of the customer’s data through Telia’s communications network.
- Traffic load volume is measured at the corresponding access interface (Telia IP/MPLS network router port).
- The burstable billing method is used to measure traffic volume. Read about burstable billing on Wikipedia
- The traffic load is measured daily during two (2) peak Telia network traffic periods, from 15.00–17.00 and from 21.00–23.00, at intervals of 2 minutes.
Access to Broadband Resource Connection 3.0.
- As part of the Service, Telia provides a broadband connection from the NNI interface to the end point of the Telia communication network subscribed by the customer, according to the available access technology (Mbit/s).
- The pre-requisite product for the Service is national or appropriate service area Broadband Network Access 3.0 (NNI).
- The Service does not include a connection from the end point of the Telia communications network to the end user.
Functional diagram of Broadband Resource Service 3.0
For a more detailed description of the Service and technical parameters, please refer to the Terms of Service.
Service subscription and delivery
- In order to subscribe to the Service, the Customer must submit to Telia a duly completed request, in writing or in a format that can be reproduced in writing, via Telia’s self-service, by e-mail to info@telia.ee, or to the designated Account Manager.
- In the case of a Broadband Network Access 3.0 (NNI) Service subscription request, Telia will carry out the necessary works for the provision of the Service for up to one month from the date of the Customer’s respective request.
- Telia will clarify the existence of the technical possibility to use the Access to Broadband Resource Connection 3.0 Service within up to seven (7) working days within Tallinn, and within up to 14 (fourteen) working days outside Tallinn after the Customer’s request.
- If it is technically feasible to provide the broadband connection at the requested address (a positive response to the Technical Conditions request), the Customer must submit a request for the broadband connection within 14 (fourteen) working days of the positive response.
- Telia will build a broadband connection within three (3) working days of receiving a formal request from the Customer, subject to technical availability.
The following service levels and quality requirements are adapted to Broadband Resource Service 3.0
- Access to Broadband Resource Connection 3.0 Service speeds are 90% guaranteed.
- The failures of Telia’s communication network or line will be repaired within a reasonable time after the failure is reported, but no later than the working day following the day on which the fault is reported.
- Telia accepts failure reports 24 (twenty-four) hours a day and seven (7) days a week, according to agreed contacts.
- Telia notifies the Customer at least 72 (seventy-two) hours in advance of the performance of scheduled maintenance service.
It is possible to subscribe to an additional service called the Advanced Service Level according to the terms and conditions of the Service and the Price List.
More detailed quality requirements and commitments are set out in the Terms of Service.
Service guarantees of Broadband Resource Service 3.0
- Technical explanation guarantee (Service Conditions, clause 5.5): ‘If the deadline for providing the technical feasibility explanation of the Service is exceeded, the Customer has the right to claim a penalty of 5% of the relevant Service connection fee per working day of delay, but in total no more than 50% of the relevant Service connection fee.’
- Delivery deadline guarantee (Service Conditions, clause 5.10): ‘If a different broadband resource connection establishment date than that specified in the request under clause 5.8 has not been agreed upon, and due to Telia, the construction of the Service is not completed by the deadline, the Customer has the right to claim a penalty of 5% of the relevant Service connection fee per working day of delay, but in total no more than 50% of the relevant Service connection fee. A written claim must be submitted to Telia at the earliest opportunity, but no later than one (1) month from the date the right to claim arises.’
- Failure resolution guarantee (Service Conditions, clause 7.6): ‘If Telia exceeds the failure resolution deadline for the Customer’s Service, Telia will credit the Customer for the days the Service was unavailable (Failure period) from the monthly fee of the relevant Service, upon the Customer’s written request, provided that the request is submitted to Telia no later than one (1) month from the date the right to the claim arises.’
For the Broadband Resource Service 3.0, the following components will be priced on a monthly basis
- Broadband Network Access 3.0 (NNI) monthly fee.
- Monthly fee for peak-hour traffic load according to NNI level.
- Monthly fee for the Access to Broadband Resource Connection 3.0 Service based on the connection speed.
- One-off charges (connection fee, reconfiguration fee, fault handling, etc.) will be applied in accordance with the Customer’s orders and Telia’s General Terms and Conditions and the Price List.
More detailed Service fees are set out in the Price List.
The Service can be ordered via Telia’s self-service or by contacting your Account Manager.
See More:
Broadband Resource Service 3.0 – Price List Excerpt (EST)
Broadband Resource Service 3.0 – Service Terms (EST)
Access to Broadband Network – Service Agreement (EST)
Access to Broadband Resource Connection – Service Agreement (EST)
Access to Broadband Network – Order Form (EST)
Access to Broadband Resource Connection – Order Form (EST)
Enhanced Service Level – Price List Excerpt (EST)
Broadband Resource Service 3.0 Promotional Offer until 31.07.2025 (EST)
Please report any disruption to services by calling +372 602 5252 or by sending an email to noc@telia.ee