Telia MultiSIM

An eSIM is a virtual programmable SIM card. If your Apple Watch or Samsung Galaxy Watch is eSIM-enabled, it allows you to join the Telia MultiSIM service and use the voice minutes, text messages, and Internet data included in your smartphone’s mobile plan independently. This means that the smartwatch connection works over the mobile network, not via Bluetooth, meaning that the smartwatch does not have to be located near the phone to make calls and use the Internet.

There are 2 versions of Apple smartwatches with Cellular (i.e., eSIM) support: US/Canada and Global (i.e., the rest of the world). Only the Global version works in our region.

To join the service, you first need to pair your iPhone and eSIM-enabled Apple Watch via Bluetooth. To subscribe to the service, open the ‘Mobile data’ menu item in the Watch app on your iPhone and, if subscription to the service is allowed, select ‘Set up new data plan’. A website will open, where you will need to authenticate yourself and read and agree to the terms and conditions before joining the service. The subscription takes approximately 5 minutes to activate. After successful activation, a relevant notification will be sent to your iPhone.

To order the service, the smartphone, i.e., the main device, must have a Telia mobile plan with call service, and the orderer must have the corresponding right or authorisation to join MultiSIM. If there is no corresponding authorisation, but you wish to join the service, you can order the service via Private Invoice, or contact the owner of your number and ask for a temporary authorisation to order the service.

The MultiSIM service cannot be terminated from Telia self-service – it can only be terminated from the same application through which you joined the service. View the service termination guides for Samsung or Apple.

The Telia MultiSIM service currently works with iPhone 6S and above, as well as with Samsung smartphones with the software version of Android 6.0 or above and 1.5 GB of RAM.

If your bank supports it, it is possible to pay with your Apple Watch using Apple Pay, and with a Samsung smartwatch of the Galaxy Watch4 series or newer using Google Pay

Apple Watch supports roaming from the watchOS 9.1 software version (starting with the Watch series 5), and the phone must have at least iOS 16.0. Roaming on the Apple Watch only works over VoLTE roaming networks. You can check the availability of VoLTE roaming on the Telia website. If the selected country and operator show the ‘Network type’ as: 2G, 3G, 4G, 5G, VoLTE, then VoLTE roaming is available on this network. To use roaming, make sure that roaming is enabled in your watch settings.

With Samsung watches, you can use the call service, text messages and data services abroad. At that, you should take into account that in the case of calls, some countries display the main number when calling out, while some countries display the additional number when calling out, depending on the network interface technology. For messages, the main number is displayed when sending an SMS, and the additional number when sending an MMS.

All functions and services function correctly on watches purchased in the Baltic region. This cannot be guaranteed in the case of devices purchased from other regions

There are both GPS-enabled and eSIM-enabled Apple Watches. The round button (called the Digital Crown) of eSIM- or Cellular versions has a red circle. If the button does not have a red circle, then it is a GPS-enabled watch that cannot take advantage of the MultiSIM service.

To join the service, it is first necessary to pair your Samsung smartphone and eSIM-enabled Samsung Galaxy Watch via Bluetooth. To subscribe to the service, open the ‘Mobile plans’ menu item in the Galaxy Wearable app on your phone and, if subscription to the service is allowed, select ‘Next’. A website will open, where you will need to authenticate yourself and read and agree to the terms and conditions before joining the service. The subscription takes approximately 5 minutes to activate. After successful activation, a relevant notification will be sent to your hone.

MultiSIMi teenust saad kasutada kõigi Euroopa regiooni Apple'i kella mudelitega alates Apple Watch 3-st. Veendu, et nii telefonil kui kellal oleks kasutusel uusim saadaolev tarkvara. Loe lähemalt Apple'i lehelt.

To order the service, the smartphone, i.e., the main device, must have a Telia mobile plan with call service, and the orderer must have the corresponding right or authorisation to join MultiSIM. Read more about Telia’s mobile plans. If you are interested in subscribing to the service but lack the necessary authorisation, you can subscribe via Private Invoice or contact the number holder and request temporary authorisation to subscribe.

If you want to use the existing MultiSIM service on a new watch, you need to pair the new watch with your phone and initiate joining the mobile plan. In the course of the joining process, you will be offered the opportunity to transfer the MultiSIM service from the old watch to the new one. After the MultiSIM service has started working on the new watch, you can delete the eSIM from the old watch.

For this, your employer or a person authorised by your employer, who has the rights required to modify and subscribe to Telia services, must log into Telia self-service and grant the relevant authorisation under the subsection ‘Authorisations’ of the column ‘Rights and Authorisations’. An authorisation to subscribe to a service may also be granted by the employer or a person authorised by the employer for a short period of time, as it is only needed for subscribing to the service.

Alternatively, the employer may allow all work numbers to order the MultiSIM service without the need for authorisation. For this, an authorised representative of the employer must contact Telia.

The watch uses the number of the smartphone. Everything that is allowed with the main number is also allowed with the watch. The watch shares the voice minutes, text messages, and Internet data in the mobile plan of the main number. If the smartphone does not include Internet in the plan, then the smartwatch will not have it either.

This is not possible. The Apple Watch Set Up for a Family Member function is not supported on Telia Eesti network.

You can use both Mobile-ID and Smart-ID to identify yourself. We recommend using Mobile-ID or authentication via banks, as authentication via Smart-ID may not work in some exceptional cases. When using Smart-ID, you should also remember that its operation has a peculiarity: the menu for joining the service may close in the meantime, which is why you may need to return to it.

If the number is not in your name, you require an authorisation to order the service. To obtain it, contact the owner of the number.

If your phone number belongs to a company and you want to register the MultiSIM service to the company invoice, you need the authorisation of the owner of the number, or the owner of the number must allow ordering the MultiSIM service on behalf of the company. For this, an authorised representative of the company must contact Telia.

If you wish, you can also conclude the MultiSIM service as a private person; in this case, no authorisation is required. For this, you need to join the Private Invoice service and formalise the MultiSIM service monthly fee to the Private Invoice.

Both the smartwatch and the smartphone must have the latest available version of iOS at the moment of joining. As at August 2021, these software versions are iOS 14.7 for the iPhone, and watchOS 7.6 for the Apple Watch.