Guides and customer service
Help and guidance
Consult the Telia guides to quickly find answers to your questions.
Order a call-back
If you would like a Telia specialist to contact you in order to provide technical assistance or purchasing advice, request a call-back at a time that suits you.
Book an appointment at the shop
Avoid queues and book an appointment at the Telia shop that’s right for you.
Contacts
Private client
Service hours of the Private Customer Call Centre 123
Mon–Fri 9–20, Sat 10–17 (technical support), Sun and public holidays 10–16 (technical support). A SIM card can be disconnected around the clock.
If the service is closed at the moment, you can request a return call at a time that is convenient for you or book an appointment to visit the shop.
Private customer service
More informationInformation on how to call a short number
Price info
Within Estonia, calls to the short number from the Telia network are free of charge. Calls to the Telia service numbers from other Estonian operators’ networks are charged according to the caller’s plan rate in Estonia.
Closing your SIM card
You can also send a SIM card closure request or a request for revocation of a SIM card outside working hours. We respond immediately to SIM card closure requests.
Calls to and from service numbers are recorded to improve customer service.
When calling from abroad
More information
Information on calling the service landline
Price info
Within Estonia, calls to the short number from the Telia network are free of charge. Calls to the Telia service numbers from other Estonian operators’ networks are charged according to the rates set by the respective operator.
When calling from abroad, the short number is available if the VoLTE or 4G calling service is active on your phone. If the phone does not have the VoLTE service, you need to dial the landline number .
Closing your SIM card
You can also send a SIM card closure request or a request for revocation of a SIM card outside working hours. We respond immediately to SIM card closure requests.
Calls to and from service numbers are recorded to improve customer service.
Automated service (24)
Automated service (24)
Information
You can obtain information about your invoices by calling automated services. Telia also sends SMS notifications related to services from the same number.
Other information
Legal contacts
Telia Eesti AS
Registry code 10234957
KMKR No.: EE100070008
Mustamäe tee 3, 15033 Tallinn
Bank accounts
Bank accounts for paying for services and charging talk time:
Swedbank IBAN EE632200221001126348, SWIFT HABAEE2X
SEB Pank IBAN EE021010052037412007, SWIFT EEUHEE2X
Luminor Bank IBAN EE371700017000389251, SWIFT RIKOEE22
LHV Pank IBAN EE127700771001133975, SWIFT LHVBEE22
SWIFT— Identification code for cross-border payments