Guides and customer service
Help and guidance
Consult the Telia guides to quickly find answers to your questions.
Order a call-back
If you would like a Telia specialist to contact you in order to provide technical assistance or purchasing advice, request a call-back at a time that suits you.
Book an appointment at the shop
Avoid queues and book an appointment at the Telia shop that’s right for you.
Contacts
Private client
Service hours of the Private Customer Call Centre 123
Mon–Fri 9–20, Sat 10–17 (technical support), Sun and public holidays 10–16 (technical support). A SIM card can be disconnected around the clock.
If the service is closed at the moment, you can request a return call at a time that is convenient for you or book an appointment to visit the shop.
Private customer service
More informationInformation on how to call a short number
Price info
Within Estonia, you can call and free of charge from within the Telia network.
When calling from abroad, the short numbers and are available when the VoLTE or 4G calling service is active on your phone. If you do not have the VoLTE service on your phone or if you are calling from another Estonian operator’s mobile network, you must dial the landline number . Calls to Telia service numbers from the networks of other operators are subject to the price set by the specific operator.
Closing your SIM card
You can also send a SIM card closure request or a request for revocation of a SIM card outside working hours. We respond immediately to SIM card closure requests.
Calls to and from service numbers are recorded to improve customer service.
When calling from other operators’ networks and abroad
More information
Information on calling the service landline
Price info
Within Estonia, you can call and free of charge from within the Telia network.
When calling from abroad, the short numbers and are available when the VoLTE or 4G calling service is active on your phone. If you do not have the VoLTE service on your phone or if you are calling from another Estonian operator’s mobile network, you must dial the landline number . Calls to Telia service numbers from the networks of other operators are subject to the price set by the specific operator.
Closing your SIM card
You can also send a SIM card closure request or a request for revocation of a SIM card outside working hours. We respond immediately to SIM card closure requests.
Calls to and from service numbers are recorded to improve customer service.
Automated service (24)
Automated service (24)
Information
You can obtain information about your invoices by calling automated services. Telia also sends SMS notifications related to services from the same number.
Other information
Legal contacts
Telia Eesti AS
Registry code 10234957
KMKR No.: EE100070008
Mustamäe tee 3, 15033 Tallinn
Bank accounts
Bank accounts for paying for services and charging talk time:
Swedbank IBAN EE632200221001126348, SWIFT HABAEE2X
SEB Pank IBAN EE021010052037412007, SWIFT EEUHEE2X
Luminor Bank IBAN EE371700017000389251, SWIFT RIKOEE22
LHV Pank IBAN EE127700771001133975, SWIFT LHVBEE22
SWIFT— Identification code for cross-border payments