CALLS, MESSAGES AND INTERNET ABROAD

Enter a location to see the price for using services in that country.

The prices and dialling codes for making calls to foreign countries from Estonia are available here.


SERVICE PRICES IN THE EUROPEAN UNION

Telia clients can communicate at low prices in the entire European Union. The clients who have subscribed to the new Mobile Bussiness use the Internet make phone calls and send messages at the same price as in Estonia within the entire European Union. See from Telia self-service whether you have already subscribed to the new and better Mobile Bussiness.

Telia Eesti AS has been granted the exception of sustainability by the Estonian Technical Regulatory Authority. This allows Telia to preserve domestic plans for clients, who are not using the Mobile Business plan yet. This means that for those clients, the plan price and content remain the same even after 15 June 2017 and they will be charged for mobile services according to the new European Union roaming charges when travelling around the European Union.

You can make calls, send messages and use mobile Internet in the European Union countries at a fixed price

  • Mobile Internet price is 0.0075 €/MB. Mobile Internet is calculated according to capacity use (amount of MB). The data is calculated and billed during the session in increments of 1 kB.
  • Call price is 0.032 €/min. Call length is calculated and billed in increments of 1 second and the minimal cost of a call is the cost of 30 seconds.
  • Incoming call price is 0.0108 €/min. The length of an incoming call is calculated and billed in increments of 1 second.
  • Message price is 0.01 €.

The prices do not apply in the networks of satellite communications transmitted in the territory of the listed countries.

If you are travelling within the European Union, but call or send messages to a country, where the European Union roaming regulations do not apply, then call and message prices differ from those presented here (the corresponding foreign operator's roaming charges shall apply).

NB! All listed prices do not include VAT.

Countries, where the European Union roaming regulations apply:

in networks of operators in the following countries of the European Union and the European Economic Area (EEA): Austria, Belgium, Bulgaria, Spain, the Netherlands, Croatia, Ireland, Iceland, Italy, Greece, Cyprus, Lithuania, Liechtenstein, Luxembourg, Latvia, Malta, Norway, Poland, Portugal, France, Sweden, Romania, Germany, Slovakia, Slovenia, Finland, the United Kingdom, Denmark, the Czech Republic, Hungary. Regulated roaming charges also apply in networks of operators in the following countries: Gibraltar, Guadeloupe, Martinique, Mayotte, French Guiana, Réunion, Saint Martin, San Marino, Vatican.

  • Northern Cyprus is covered by the network of the Turkish operator Turkcell, thus, billing is calculated according to their rates. The European Union roaming regulations do not apply in Turkey.

How can I keep mobile Internet costs under control while travelling in the European Union?

We will send you an SMS after every 1 GB (for the price of 9.24 €; monthly billing) you use to help you keep track of your Internet use and costs. Once the first 1 GB is used up, data roaming will be suspended until the end of the calendar month or until activation of further usage. Once further usage is activated, Internet usage will no more be suspended during the current month until you reach your set Internet abroad monthly limit (it is 60 € by default, but you can always change the limit if you wish).

You can easily track your mobile Internet usage through My Telia app.

NB! Billing is based on the calendar month and ends at 00.00 Estonian time.

How can I activate further usage of Internet once the first 1 GB is up?

Once you have used up your first 1 GB (1024 MB) of the month, we will send you instructions via an SMS on how to activate further usage, should you wish to continue using mobile Internet.

Send a text message saying JATKA EU to the number 9559 for further usage. We will then re-enable mobile Internet usage within the European Union countries for the price of 0.009 €/MB.

You can order further Internet usage for another number (for example, a device, which uses an additional SIM card) by sending a text message saying JATKA EU 5xxxxxxxx. Write down the phone number of the device's SIM card you wish to gain further mobile Internet usage for. For example, if you are using a tablet, write the phone number of the SIM card, which is in the tablet, in the text message.

After using up the first 1 GB, further Internet usage can also be activated through Telia self-service.

How will Telia notify me?

You can choose up to two email addresses and up to two Telia phone numbers, which will receive the corresponding notifications once the first 1 GB has been used up, and to which you will be able to re-activate further mobile Internet usage through your phone. If you do not know the phone number of the SIM card you wish to activate, you can look it up through Telia self-service.

NB! All listed prices do not include VAT.

GREAT TRAVEL APPS

A smart device is a wonderful travel companion, as it helps you find the best accommodation places and fastest routes to your destinations. There are various apps that can be used to find exciting restaurants and other places of interest. Telia clients can use all these opportunities across Europe without any hassle.

Minu Telia

Keep track of your data use; purchase additional data, if necessary.

Duolingo

Learn key phrases in the language of your destination country.


WEEKLY PLANS IN SELECTED COUNTRIES

Regular price of the Weekly plan €29.94 / 400 MB

Weekly plan for travelling

The price of the Weekly plan is €29.94

The Weekly plan applies in the following countries (Zone 2):

Turkey, Georgia, Ukraine, Belarus, the United Arab Emirates, Singapore, Thailand.

How to order this service?

Send a message with the words NADAL MUU to the number 9560. The service can be used by Telia's private and business clients, as well as calling card and Diil clients.

NB! All listed prices do not include VAT.

Terms and conditions

The Weekly plan lets you use mobile internet (roaming) in all countries that are covered by that Weekly plan (respectively, European countries as Zone 1, or Selected countries as Zone 2). You can order one Weekly plan per zone at a time.

The Weekly plan includes 400 MB of data that can be used in all mobile carrier networks (except satellite networks) of the countries in the selected zone.

The Weekly plan can be used until the data limit (400 MB) has been reached, or during the prescribed period (168 hours) after the activation of the plan.

The plan has to be activated within 168 after ordering it. If the plan is not activated during that time, you will lose the chance to use it after 168 hours have passed.

When you have reached the data limit of the Weekly plan, you will receive a corresponding notification; the daily limit of roaming internet will apply to further service use and you will be charged on the basis of the roaming price list. You can also order a new Weekly plan.

The Weekly plan can only be ordered with devices that have the function of sending and receiving messages. It is not possible to order the Weekly plan for another number (SIM card).

It is important to note that:

  • Data usage is calculated with 50 kB accuracy.
  • The Weekly plan fee is not included in the monthly limit of roaming.
  • The Weekly plan fee will be reflected on a separate line in the invoice. The fee is not dependent on actual data usage.
  • The fee for the Weekly plan is not tied to the plan used in the home network – it is a separate service.

WEEKLY PLAN IN THE UNITED STATES

Regular price of the Weekly plan is €24.95 / 1 GB

Weekly plan for travelling

The price of the Weekly plan is €24.95

This Weekly plan applies in the United States (Zone 3).

In addition to the United States, this Weekly plan can also be used in the AT&T network when in Puerto Rico and the Virgin Islands.

How to order this service?

Send a message with the words NADAL USA to the number 9560.

NB! All listed prices do not include VAT.

Terms and conditions

The Weekly plan lets you use mobile internet (roaming) in all countries that are covered by the Weekly plan (European countries as Zone 1, Selected countries as Zone 2, or United States as Zone 3). You can order one Weekly plan per zone at a time.

The Weekly plan in the United States includes 1 GB (1024 MB) of data which can be used in all mobile carrier networks (except satellite networks).

The Weekly plan can be used until the data limit (1 GB) has been reached, or during the prescribed period (168 hours) after the activation of the plan. The plan will be activated by the first use of mobile internet abroad after the plan has been ordered.

The plan has to be activated within 168 after ordering it. If the plan is not activated during that time, you will lose the chance to use it after 168 hours have passed.

When you have reached the data limit of the Weekly plan, you will receive a corresponding notification; the daily limit of roaming internet will apply to further service use and you will be charged on the basis of the roaming price list. You can also order a new Weekly plan.

The Weekly plan can only be ordered with devices that have the function of sending and receiving messages. It is not possible to order the Weekly plan for another number (SIM card).

It is important to note that:

  • Data usage is calculated with 50 kB accuracy.
  • The Weekly plan fee is not included in the monthly limit of roaming.
  • The Weekly plan fee will be reflected on a separate line in the invoice. The fee is not dependent on actual data usage.
  • The fee for the Weekly plan is not tied to the plan used in the home network – it is a separate service.

WEEKLY PLAN IN RUSSIA

Regular price of the Weekly plan is €24.95 / 1 GB

Weekly plan for travelling

The price of the Weekly plan is €24.95

This Weekly plan applies in Russia (Zone 4).

How to order this service?

Send a message with the words NADAL RUS to the number 9560.

NB! All listed prices do not include VAT.

Terms and conditions

The Weekly plan lets you use mobile internet (roaming) in all countries that are covered by the Weekly plan (European countries as Zone 1, Selected countries as Zone 2, United States as Zone 3 and Russia as Zone 4). You can order one Weekly plan per zone at a time.

The Weekly plan in Russia includes 1 GB (1,024 MB) of data which can be used in all mobile carrier networks (except satellite networks).

The Weekly plan can be used until the data limit (1 GB) has been reached, or during the prescribed period (168 hours) after the activation of the plan. The plan will be activated by the first use of mobile internet abroad after the plan has been ordered.

The plan has to be activated within 168 after ordering it. If the plan is not activated during that time, you will lose the chance to use it after 168 hours have passed.

When you have reached the data limit of the Weekly plan, you will receive a corresponding notification; the daily limit of roaming internet will apply to further service use and you will be charged on the basis of the roaming price list. You can also order a new Weekly plan.

The Weekly plan can only be ordered with devices that have the function of sending and receiving messages. It is not possible to order the Weekly plan for another number (SIM card).

It is important to note that:

  • Data usage is calculated with 50 kB accuracy.
  • The Weekly plan fee is not included in the monthly limit of roaming.
  • The Weekly plan fee will be reflected on a separate line in the invoice. The fee is not dependent on actual data usage.
  • The fee for the Weekly plan is not tied to the plan used in the home network – it is a separate service.

COUNTRIES OF THE EUROPEAN REGION

Price of daily limit €9.95 / 100 MB

Countries of the European region:

Albania, Armenia, Azerbaijan, Bosnia and Herzegovina, Georgia, Greenland, Kosovo, Macedonia, Moldova, Monaco, Montenegro, Serbia, Turkey, Ukraine, Belarus, Russia.

How is the daily limit calculated?

The daily limit price in the European region countries is €9.95, which allows you to use 100 MB of internet.

If you use less than 3.902 MB, you will be charged based on the data used (1 MB = €2.1250, with the accuracy of 50 kB). Therefore, if you have used less than 3.902 MB, you will also be paying less than €9.95.

We will notify you with a message if you have used up 100 MB in a day and will restrict your internet use until the end of the calendar day or until you order additional data. During the next calendar day, will once again be able to use 100 MB of data for €9.95.

NB! The daily limit calendar days are calculated based on the time in Estonia. Regardless where in the world you currently are, the daily limit calendar day will end at 12 o'clock at night, in Estonian time.

NB! VAT shall be added to the prices.

How to order additional data?

When you have used 80% and 100% of your daily limit of 100 MB, we will send you messages with instructions on how to order additional data, if necessary. You can order additional data 100 MB at a time and it will cost €9.95 regardless of how many MB-s of that you will use up.

In order to purchase additional data, send the following message to 9559: "PAEV T3 5xxxxxxxx". Write the phone number of the SIM card, for which you wish to order additional data, in the message. For example, if you are using a tablet, write the phone number of the SIM card that is in the tablet, in the text message.

You can set up to two email addresses and a maximum of two Telia phone numbers, which will receive a notification in the case of exceeding 100 MB, and for which you can then order additional data from your phone.

If you do not know the phone number of the SIM card you wish to activate, you can look it up through the Telia self-service.

Daily limits of different zones do not affect one another.

A separate daily limit applies in every zone. This means that the data used in countries of the European region will not be included in the daily limit of data used in Selected countries.

NB! VAT shall be added to the prices.

SELECTED COUNTRIES ACROSS THE WORLD

Price of daily limit €14.95 / 100 MB

Selected countries across the world:

United States, United Arab Emirates, China, Hong Kong, Israel, Japan, Canada, Kazakhstan, Singapore, Tajikistan, Thailand, Uzbekistan.

How is the daily limit calculated?

The daily limit price in the Selected countries is €14.95, which allows you to use 100 MB of internet.

If you use less than 5.86 MB, you will be charged based on the data used (1 MB = €2.1250, with the accuracy of 50 kB). Therefore, if you have used less than 5.86 MB, you will also be paying less than €14.95.

We will notify you with a message if you have used up 100 MB in a day and will restrict your internet use until the end of the calendar day or until you order additional data. During the next calendar day, will once again be able to use 100 MB of data for €14.95.

NB! The daily limit calendar days are calculated based on the time in Estonia. Regardless where in the world you currently are, the daily limit calendar day will end at 12 o'clock at night, in Estonian time. NB! VAT shall be added to the prices.

How to order additional data?

When you have used 80% and 100% of your daily limit of 100 MB, we will send you messages with instructions on how to order additional data, if necessary. You can order additional data 100 MB at a time and it will cost €9.95 regardless of how many MB-s of that you will use up.

In order to purchase additional data, send the following message to 9559: "PAEV T3 5xxxxxxxx". Write the phone number of the SIM card, for which you wish to order additional data, in the message. For example, if you are using a tablet, write the phone number of the SIM card that is in the tablet, in the text message.

You can set up to two email addresses and a maximum of two Telia phone numbers, which will receive a notification in the case of exceeding 100 MB, and for which you can then order additional data from your phone.

If you do not know the phone number of the SIM card you wish to activate, you can look it up through the Telia self-service.

Daily limits of different zones do not affect one another.

A separate daily limit applies in every zone. This means that the data used in countries of the European region will not be included in the daily limit of data used in Selected countries.

NB! VAT shall be added to the prices.

OTHER COUNTRIES

Daily limits do not apply in other countries.

Read more

MONTHLY LIMIT OF ROAMING

Ensures that your monthly fee would not exceed the set limit.

The default monthly limit for all clients is €60, you can increase or decrease the limit if you wish. The limit can be €30, €60, €120, €240, €500, or unrestricted. An unrestricted limit means that no restrictions will apply to your mobile internet use abroad. The monthly limit is the same everywhere in the world.

NB! The monthly limit includes VAT.

The monthly limit includes:

  • total daily use of mobile internet in countries of the European Union;
  • use of 100 MB daily limit in countries where the daily limit applies;
  • mobile data used in those European Union countries where the daily limit does not apply.

The monthly limit does not include additional data ordered to supplement the daily limit, neither does it include the Weekly plan or data used with Telia Internet for a Monthly Fee.

For example:

  • when you are in Finland and use 150 MB one day and 60 MB the next, the entire data use will be included in the monthly limit. If you use the data of your plan (e.g. 3 GB data of the Mobile Business plan), then that will not be included in the monthly limit.
  • if you are in the United States, have used up the daily limit of 100 MB and order an additional 100 MB, then the first 100 MB will be included in the monthly limit, but the next 100 MB will not.
  • if you are in Australia, which is not an European Union member state and where the daily limit does not apply, you will be paying on the basis of data that you have used and on the basis of set roaming prices. The data used will be included in the monthly limit.

Be sure to review the data prices of the operator in your travel destination country.

As a Telia client, you can sign Travel Insurance via SMS or the Travel app; the insurance offers great cover at a good price and applies across the world.

Read more

INTERNET ABROAD FOR A MONTHLY FEE

Telia Internet Abroad for a Monthly Fee is a smart choice if you spend a lot of time out of the country.

With the Telia Internet Abroad for a Monthly Fee plan, you can use 6 GB of mobile internet in Finland, Sweden, Norway and Latvia, as well as in the other European Union member states for a monthly fee of €24.95.

ORDER

With the Telia Internet Abroad for a Monthly Fee plan, you can use the mobile internet in Finland, Sweden, Denmark, Norway, Latvia and Lithuania, as well as in all the other European Union member states (Austria, Belgium, Bulgaria, Spain, the Netherlands, Croatia, Ireland, Iceland, Italy, Greece, Cyprus, Liechtenstein, Luxembourg, Malta, Poland, Portugal, France, Romania, Germany, Slovakia, Slovenia, Great Britain, Czech Republic, Hungary) and also in the networks of the operators in the following countries: Gibraltar, Guadeloupe, Martinique, Mayotte, French Guiana, Reunion, Saint Martin, San Marino, Vatican).

Monthly fee €24.95.

NB! All listed prices do not include VAT.

You can use the Telia Internet Abroad for a Monthly Fee plan both on your mobile phone and computer.

The price contains 6 GB data, which can be used in all networks of mobile operators in the aforementioned countries (except in satellite communications networks).

Data is calculated with 1 kB accuracy.

Upon reaching the data contained in the monthly fee, the client will receive a respective notification via SMS and the regular roaming price list will be applied. In the European Union, mobile internet costs €0.0075/MB.

The plan fee for the Telia Internet Abroad for a Monthly Fee will not be considered a part of the monthly limit of the internet abroad.

The plan fee for the Telia Internet Abroad for a Monthly Fee is reflected on a separate line in the invoice and it is not related to the plan used in home network – it is a separate service.

Clients of the older Mobile Business plan can use the internet data of their plan under the terms and conditions of the respective home network in Finland, Sweden, Denmark, Norway, Latvia and Lithuania, even if they have ordered the Internet Abroad for a Monthly Fee. The internet data used in these countries will not be considered a part of the Internet Abroad for a Monthly Fee plan, until the internet data of the Mobile Business (including additional capacity) has not yet been fully used.

Clients of the older Mobile Business plan who have also ordered the Internet Abroad for a Monthly Fee plan can use its 6 GB data in the other European Union countries listed above, where the use of a mobile internet would otherwise been subjected to the payment on the basis of roaming price list.

The monthly fee for the Telia Internet Abroad for a Monthly Fee will be calculated on the basis of a complete month (e.g. if a client joins the plan on the 15th day of the month, the client will be invoiced for the whole month).


PRICE LIST

Check prices of roaming services

Read more

FAQ

Frequently asked questions on roaming

Frequently asked questions on roaming

Make sure that the roaming service is activated. If the roaming service is not activated, mobile communication services (calling nor mobile internet) cannot be used in foreign countries. You can activate the service and check the status from the self-service.

To use mobile internet while abroad, you have to activate the roaming in your phone as well. Go to the settings of your phone, switch on data roaming, and you will be ready to use the internet while abroad.

Before setting off, make sure to become familiar with the roaming services price list, particularly with the terms and conditions of using mobile internet.

There is a default monthly roaming limit of €60 that you can increase or decrease or deactivate altogether. We do, however, recommend using an exact monthly limit so that the charge for the roaming services would not exceed the set monthly limit.

Around border areas (e.g. in Narva), the reception of roaming service providers can sometimes be stronger than that of Estonian service providers and your phone will automatically select the network with a stronger signal. If this goes unnoticed by the phone's owner and the network of a foreign service provider is used, their invoice will reflect roaming calls.

In order to prevent this, we recommend you to go to your phone's settings and set the selection of network to manual and select Telia as your network. This will ensure that your phone does not use networks other than your home network. If you are travelling abroad and wish to use services there, you can again change the network selection in your phone's settings back to automatic.

Additionally, the invoice of the current month can include roaming services used abroad during the previous month. For example, if you make a call on 20 September while you are abroad, this can be expressed on your invoice for October that is sent to you in November. The reflection of roaming services use in invoices depends on when the roaming service provider sends the information to Telia.

The use of LTE or 4G networks in roaming can cause due to LTE/4G standards short periods of data use even if the data roaming of the device is switched off. However, as a client of Telia, you do not have to worry about such periods of use because they entail no charges to you since Telia covers the costs for them to the foreign service providers itself.

This is the number of Telia's message centre, which will be included in your call log when you have sent messages while abroad. As the roaming partners do not send us the specific number to which the message was actually sent, we will instead include the number of the Telia message centre on your invoice.

You can send and receive MMS-s while abroad in the networks of such service providers with whom mobile internet or data roaming use is agreed upon. When sending an MMS abroad, a fee for using mobile internet, based on the roaming price list, will be added to the price of the MMS. Receiving an MMS will also entail a fee for using mobile internet according to the roaming price list.

All Estonian service providers, incl. Telia Eesti As, have received a permission from the Technical Regulatory Authority (see https://www.tja.ee/rahvusvaheline-randlus) to partially implement the roaming regulation, i.e. to provide roaming services in the European Union with home network prices only in certain service plans and preserve domestic plans even after 15 June. The users of domestic plans still pay for mobile services use in the European Union according to the EU's roaming services price list.

The clients who have joined the new Mobile Business plans can use the roaming services in the European Union with the prices of their own plans (domestic), with principles of reasonable use of the roaming services applying. The principles for reasonable use do not apply on the ordinary traveller if the use of mobile communication services is analogous to domestic use. The principles of reasonable use are there to control continuous roaming.

The roaming regulation of the European Union is only concerned with roaming services, i.e. the data services used abroad and in the networks of another service providers. It does not affect the prices and terms and conditions of data services provided in Estonia (incl. calling to foreign countries from Estonia). A separate price list applies to calls from Estonia to a foreign country that you can view on Telia's homepage.

A default data roaming monthly limit of €60 applies to all clients of Telia (i.e. the maximum charge for mobile internet use while abroad). Upon reaching the monthly limit, the use of mobile internet in foreign countries is restricted and you will be notified. You can increase or decrease or inactivate this limit, if you wish. We do, however, recommend using an exact monthly limit so that the charge for the roaming services would not exceed the set monthly limit.

The data roaming monthly limit includes the internet charges calculated on the basis of the roaming services price list. If you have the Mobile Business plan, the capacity of internet data of which can in full or in part be used while travelling in the European Union, then such data use is not included in the monthly limit.

In addition to data roaming monthly limit, a notification is sent in the European Union upon using up 1 GB of internet data. If you have used up the first 1 GB (price €9.24) in the countries of the European Union during one calendar month, we will suspend your data use in addition to sending the notification and ask you whether you wish to continue using the internet. You can order the continued use of the internet via an SMS or in Telia self-service.

In many countries outside of the European Union, there is daily limit or upper limit used in addition to the Mobile Internet Abroad monthly limit (learn more from the roaming services page).

Although it is relatively safe to use your mobile phone in the European Union and it is really comfortable to use the automatic network selection option, we recommend you to make sure your phone is not in a satellite communication network. You should be wary, for example, in coastal areas of Italy. Telia will also notify you via an SMS if you happen to enter a satellite communication network.

Most countries do not charge callers for the ringing tone. However, charges apply to the ringing tone accompanying outgoing calls in the United States. If a service provider charges a fee for the ringing tone, you can find information about the roaming services price list of such service providers on our website.

It is generally not free to answer phone calls while abroad and the prices are based on the roaming services price list. What should I do, if I am abroad and want to forward all my calls to another number in Estonia, so that I would not have to pay for incoming calls?

Use the unconditional forwarding service, which is available to all clients.

  • Activation of forwarding
    **21*+ country code, phone number # and call start key
  • Termination of forwarding
    ##21# call start key

Read more about the forwarding service

In the case of forwarding, it does not matter whether forwarding is activated in Estonia or while abroad.

Unconditional and conditional call forwarding when outside the service area or when the phone is switched off will generally be charged on the same basis as call forwarding in Estonia. If you are in a foreign country, for example in the United States, and:

  • have activated unconditional forwarding (**21*no#) to a U.S. number and receive a call from someone, then you will pay for a call made from Estonia to the United States (on the basis of the price list for international calls made from Estonia).
  • have activated unconditional forwarding (**21*nr#) to an Estonian number and someone calls you, then you will pay the price that applies to domestic calls in Estonia.

Conditionally forwarded phone calls are charged if the call is not answered or if the number is busy, and it is done on the basis of the sum of the price for answering a phone call in a foreign country and the price of calling to a number forwarded from the network of the roaming service provider.

  • When you activate conditional forwarding (forwarding calls only if you do not pick up the phone during the set time or if the phone is busy or switched off) to an Estonian number and someone calls you, you will pay for the incoming call as well as for a call from the United States to Estonia (according to the Telia roaming price list).
  • When you activate conditional forwarding to a U.S. number while in the States and someone calls you, then you will pay for the local incoming call and the local U.S. call (according to the Telia roaming services price list).

We advise making a prepayment if you know in advance that the use of the service can exceed the credit limit that has been set for you. This helps prevent any restrictions when using services.

You can check the credit limit that has been set on your summary invoice either from the self-service or by calling Telia client service.

Prepayments can be made to the same account to which you make invoice payments (and by using the same reference number). Of course, you can also make prepayments when already abroad, but it is often more convenient to conduct transfers when still at home.

Telia issues interim invoices when you have exceeded the credit limit set by Telia (read more about it from here) and are required to make a prepayment in order to continue using the service. To prevent this, we recommend that you review your service use balance before heading abroad and make a prepayment, if necessary.

In countries of the European Union, the prices for roaming is regulated, and you can acquire more information about them by calling the free price information number +3725095123 (except when you are using a plan that enables to use services with Estonian prices while roaming in the European Union).

When travelling outside the European Union, we recommend you to familiarise yourself with the approximate roaming prices on Telia's webpage before you set off. When using mobile internet, you can check the roaming services prices also from the Telia Travel app or from the Information Menu, by calling the number *100#. You can check roaming prices free of charge from the Information Menu. We will send you some of the price information with an SMS that is sent upon arriving in a foreign country.

Satellite communication is one option for using roaming services, primarily when on a plane or a ship, or such land areas where it is not possible or viable to install mobile relay antennae (e.g. uninhabited areas).

You can enter into a satellite communication network even on land. For example, you could enter into a satellite communication network when travelling in Italy and a passenger ship where a satellite network is used passes by. In this case, an automatic network switch will occur and the roaming services will be priced according to the prices of the particular satellite communication network.

You can view the approximate prices that apply to roaming services in satellite communication networks from Telia's website and the Information Menu, by dialling *100# on your phone. You can check roaming services prices free of charge from the Information Menu.

The Callback service enables you to enjoy better call quality when you are not in Estonia. In certain countries, the Callback service enables also to save money on calling fees since it is generally less costly to call to a foreign country than it is to call from one. The service does not have an ordering fee nor a monthly fee The Callback service is open for all our clients by default.

How to use the Callback service?

It is easy to use the service – to order callback, just dial *111* in front of the phone number.

For example, if you want to call the number 5012345, dial *111*50123456# and press the call key. You will then be connected to that number.

The recipient of the call will see the caller's number in its regular format, without knowing that the connection has been ordered from abroad.

The recipient of the call will hear a notice about calls having been connected and the system will then call back to the initiator of the call. If the recipient does not pick up their phone, the user of the Callback service will receive a notice about it. The same method can be used when calling intra-company short numbers. In this case, you would dial *111*7234#, for example.

NB! When using the Callback service, your number will be visible to the recipient even if you have activated hidden caller ID.

The Callback service can only be used when abroad and calling Estonian numbers (incl. Diil, Elisa, Tele2, etc. numbers). This service can be used in the networks of most Telia's roaming partners.

How much does the Callback service cost?

No ordering or monthly fee applies to the Callback service. The call consists of two components:

  • the price of an incoming call answered while abroad, which is calculated on the basis of the Telia's roaming services price list;
  • the price for an international callback, on the basis of our Callback service price list.

For example, the price for the Callback service while in the Kyivstar GSM JSC network is calculated as follows:

  • the price for answering a call in the Kyivstar GSM JSC network is €0.5200/min
  • the price for callback to Ukraine is €0.9752 /min.

The total price for a call with the Callback service made in the Kyivstar GSM JSC network is €1.4952 /min. When just making an outgoing call, the same call would cost €3.3120 /min.

The call will be paid for by the person ordering the call. The call is free of charge for the number that is being called. If the recipient of the call happens to be abroad as well, they will pay a fee for receiving an incoming call while abroad based on Telia's roaming services price list.

Which voice service numbers allow me to use the callback service?

112 Rescue Board, police, ambulance
123 Telia customer information number
147 Telia voicemail
1181 Eesti Infokeskus (Estonian Information Centre)
1187 Eliitinfo
1188 Infoabi helpline
1182 Hotline
1185 Infoatlas
126 Psychological assistance in Estonian
127 Psychological assistance in Russian
1220 Family physician helpline
16363 Information phone of the Estonian Health Insurance Fund
1221 SEB Pank
1250 Danske Bank
1500 Swedbank
14411 Time in Estonian
14412 Time in Russian
1888 Eesti Autoklubi 24h road assistance