Price changes in connection with private client lease devices and Smart Wifi service

The rapidly changing business environment, as well as the increase in the purchase prices of devices and other input costs have a direct impact on Telia’s operations.

As a result, we would like to inform you that as of 01/12/2022, the lease fees for home service devices (set-top boxes, routers), which have remained unchanged for years, will change by approximately €1.

CHANGES IN PRIVATE CLIENT DEVICE LEASE PRICES
 
Set-top boxesPrice until 30/11/2022   Price from 01/12/2022
  
Arris VIP 1113, VIP1113-L,1,99€/month  3€/month
VIP4302, VIP5305  
  
Fixed network routersPrice until 30/11/2022  Price from 01/12/2022
  
Technicolor DGA4330 (Telia X2)2,99€/month  4€/month
Genexis Pure ED5002,99€/month  4€/month
Inteno DG200A, DG301A2,99€/month  4€/month
Inteno DG400, DG400 Prime4,99€/month  4€/month
Thomson TG784, TG780vn2,99€/month  4€/month
  
  
PRICE CHANGES IN SMART WIFI SERVICE  
  
Plans with Smart Wifi devices*Price until 30/11/2022  Price from 01/12/2022
  
2-device plan   6€/month  7€/month
3-device plan 9€/month  10€/month
4-device plan 12€/month  13€/month
5-device plan  15€/month  16€/month
6-device plan 18€/month  19€/month
For the Smart WiFi service, prices will only change for plans that include the Technicolor DGA4330 (Telia X2) router.

If a client leases a home service device (router, set-top box) from Telia, they will be able to use the latest device models, if requested. This means that an older model set-top box or router for home internet service related to the use of TV service can be replaced by a newer model. Below you will find information on how to initiate a device exchange if you so wish.

TELIA’S RECOMMENDATIONS FOR THE REPLACEMENT OF LEASE DEVICES FOR HOME SERVICES (FOR CLIENTS WHO WISH TO USE THE LATEST MODEL)

Current model   Recommended 
 
Set-top box Arris VIP1113, VIP113-LSet-top box Arris VIP4302; Set-top box DV8919X-EE (Android)
 
Router Inteno DG200A, DG301ARouter Tehnicolor DGA4330 (Telia X2); Router Genexis ED500 
 
CHANGE OF HOME SERVICE DEVICES IN TELIA SELF-SERVICE

How to order a new device?

If you would like to exchange an older device model for a newer one, the easiest and most convenient way to do so is through Telia self-service:

  1. Log in to Telia self-service;
  2. Go to sub-section Device lease;
  3. Select Lease new device (Order set-top box / Order router or antenna).

By following the instructions below, you can order the device you want either by courier to your home or to a suitable parcel machine.

How to return the previous device?

Once the new device has arrived and has been installed, you can terminate the lease contract for your previous device in Telia self-service.

  1. Log in to Telia self-service;
  2. Go to sub-section Device lease;
  3. Click on Stop service at the requested device and select Parcel machine return.

The mobile phone number you enter will receive a parcel machine door code via SMS, which you can use to return the device to Telia free of charge. The door code is valid for 7 days. If the device to be returned does not arrive at the parcel machine within 14 days, the return order will be cancelled by the self-service and the client will be notified accordingly. If you wish to continue returning the device, you will need to initiate a new lease contract termination request in the self-service. The device lease contract ends at the moment the leased device (set-top box, router) is returned to Telia.

EXPIRING CAMPAIGN DISCOUNTS

We would like to inform you that the following discount campaigns for lease devices will end at the end of November this year (30/11/2022):

  • For home internet speeds up to 1/1 Gbit/s or up to 500/500 Mbit/s, the monthly lease fee is €0.
  • For home internet download speeds of at least 100 Mbps, the monthly lease fee is €2.99.

After the end of the campaign, the prices for leasing devices will apply from 01/12/2022.

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