ADDITIONAL SERVICES OF MOBILE CALLS


Barring Premium Rate Calls

Barring Premium Rate Calls

This option lets you restrict outgoing calls made to all premium rate voice service numbers.

Barring Premium Rate Calls

Avoid expensive premium rate calls, the prices of which exceed prices of regular calls in you plan, with the service of Barring Premium Rate Calls.

Price
Connection fee at the self-service € 0
at a store € 3.84
Monthly fee € 0
User fee € 0
Order the service
  • This service restricts calls to:
    • numbers starting with 900
    • 3–5-digit voice service numbers that have elevated prices when compared to regular voice service price (0.2278 €/min).
  • The restriction does not apply to information numbers (1181, 1182, 1184, 1188).

Balance limit

Balance limit

Balance Limit helps keep your mobile phone costs under control.

Balance limit

Balance Limit helps keep your mobile phone costs under control.

  • Set a limit for your monthly invoice.
  • We will send you a notification SMS, when you have exceeded your monthly limit.
  • Your use of services will then be restricted; however, you can reactivate services if you want to.
Order the balance limit

Prices

Price
Monthly fee € 0.65
Ordering fee at the self-service € 0
at a store € 1.62
SMS notification to person ordering the service € 0
teistele € 0.1948
Fee for limit changes at the self-service € 0
at a store € 1.62
Reactivation without limit changes € 0
  • A notification SMS about the having reached the Balance Limit can be sent to you and up to three other Telia numbers that you have chosen.
  • The cost of used services will be calculated periodically (one calendar month) and your current invoice status will be checked in relation to the set limit once a day.
  • The following is taken into account in the limit of the Balance Limit:
    • fixed plan and added service fees
    • voice services
    • text messages
    • internet
    • monthly plan fee
    • mobile payments
    • services with special tariffs
  • The following is not taken into account in the limit:
    • discounts calculated from the entire invoice sum at the end of the month
    • ordering fees for Telia services
    • service fees (e.g. connection fee, fee for changing plans, fee for changing a number, etc.)
    • purchased goods
    • loading calling cards
    • purchasing additional mobile data
  • The following is restricted once the Balance Limit has been reached:
    • outgoing calls
    • use of services
  • The following remains accessible once the Balance Limit has been reached:
    • receiving calls and SMS-s
    • free calls with family members and colleagues
    • free speed dial calls with a monthly fee
    • fee POP/Friendline 1336
    • emergency service numbers 112 and 110
    • end of parking number 1903
    • Telia customer information number 123
    • "Reverse Charge Call" service number 16116
    • all services while abroad

You can do this at the self-service, at a Telia store or by calling the customer information number 123 (if you have a password). Service will be reactivated during the same day.

Setting a limit

You can set the limit on the basis of the following equation:

plan fee + monthly fees for additional services + additional allowed sum in euros = limit

When setting a limit, make sure that you have taken into account fixed fees and running costs that might be added to your invoice. The limit cannot be smaller than the total sum of fixed fees, as the sum of fixed fees will be calculated into the limit right at the start of the month.

Some examples of fixed fees:

  • Plan fee: MinuEMT, Senior Plan, etc.
  • Monthly fees for additional services: Balance Limit, Voicemail, Call Filter, etc.

Some examples about running costs:

  • Services with special fees: parking, ID ticket, ringtones, music, etc.
  • Services added to a plan fee: calls, text messages, mobile internet after the data plan has been exceeded, international calls, using services abroad, premium rate calls, etc.

It is not possible to use the minutes, text messages or internet included in the plan fee, when service restriction has been activated.

You can set the limit on the basis of the following equation:

plan fee + monthly fees for additional services + additional allowed sum in euros = limit

When setting a limit, make sure that you have taken into account fixed fees and running costs that might be added to your invoice. The limit cannot be smaller than the total sum of fixed fees, as the sum of fixed fees will be calculated into the limit right at the start of the month.

Some examples of fixed fees:

  • Plan fee: MinuEMT, Senior Plan, etc.
  • Monthly fees for additional services: Balance Limit, Voicemail, Call Filter, etc.

Some examples about running costs:

  • Services with special fees: parking, ID ticket, ringtones, music, etc.
  • Services added to a plan fee: calls, text messages, mobile internet after the data plan has been exceeded, international calls, using services abroad, premium rate calls, etc.

It is not possible to use the minutes, text messages or internet included in the plan fee, when service restriction has been activated.

When setting a limit, make sure that you have taken into account fixed fees and running costs that might be added to your invoice.

You can set the limit on the basis of the following equation:

plan fee + monthly fees for additional services + additional allowed sum in euros = limit

Some examples of fixed fees:

  • Monthly fees for additional services: Balance Limit, Voicemail, Call Filter, etc.

Some examples about running costs:

  • Services with special fees: parking, ID ticket, ringtones, music, etc.
  • Services added to a plan fee: calls, text messages, mobile internet after the data plan has been exceeded, international calls, using services abroad, premium rate calls, etc.

You can set the limit on the basis of the following equation:

minimum invoice + additional allowed sum in euros = limit

When setting a limit, be sure to take into account the cost of additional services – use this as a basis when calculating a suitable limit.

Some services that may be added to a minimum invoice:

  • mobile payment services (parking, ID ticket, lottery);
  • donation campaigns;
  • loading calling cards;
  • settlement service for goods purchased with instalment payments .

The minimum invoice will be accounted for in the limit sum to its full extent. When a service restriction has been activated, then it is not possible to use services even if the minimum invoice for that month has not been reached.

Balance reminder

Balance reminder

Balance Reminder is an SMS notification sent when you have exceeded your monthly limit for a mobile invoice.

Balance reminder

Balance Reminder is an SMS notification sent when you have exceeded your monthly limit for a mobile invoice.

  • Set a sum, to the extent of which you wish to use mobile services
  • We will send you a notification SMS, when you have exceeded your monthly limit
  • Your services will not be automatically restricted once you have exceeded your monthly limit and you can continue using them
Order the balance reminder

Price

Price
Connection fee at the self-service € 0
at a store € 1.62
Monthly fee € 0.65
SMS notification for exceeding the limit € 0.1948
Fee for changing your monthly limit at the self-service € 0
at a store € 1.62
  • The SMS notification can be ordered to all mobile numbers registered under your name.
  • The cost of used services will be calculated periodically (one calendar month) and your current invoice status will be checked in relation to the set limit once a day.
  • The cost of services used, calls made and received while abroad will be calculated after receiving relevant information from roaming partners. This is why the actual invoice is bigger than the limit you have set.
  • The following is taken into account in the limit of the Balance Reminder:
    • fixed plan and added service fees
    • voice services
    • text messages
    • internet
    • monthly plan fee
    • mobile payments
    • services with special tariffs
  • Määratud piirsummas ei arvestata:
    • discount calculated from the total invoice sum at the end of the month
    • ordering fees for Telia services
    • service fees (e.g. connection fee, fee for changing plans, fee for changing a number, etc.)
    • purchased goods
    • loading calling cards
    • instalment payments for a phone etc.

Setting a limit

You can set the limit on the basis of the following equation:

plan fee + monthly fees for additional services + additional allowed sum in euros = limit

When setting a limit, make sure that you have taken into account fixed fees and running costs that might be added to your invoice. The limit cannot be smaller than the total sum of fixed fees, as the sum of fixed fees will be calculated into the limit right at the start of the month.

Some examples of fixed fees:

  • Plan fee: MinuEMT, Senior Plan, etc.
  • Monthly fees for additional services: Balance Limit, Voicemail, Call Filter, etc.

Some examples about running costs:

  • Services with special fees: parking, ID ticket, ringtones, music, etc.
  • Services added to a plan fee: calls, text messages, mobile internet after the data plan has been exceeded, international calls, using services abroad, premium rate calls, etc.

It is not possible to use the minutes, text messages or internet included in the plan fee, when service restriction has been activated.

You can set the limit on the basis of the following equation:

plan fee + monthly fees for additional services + additional allowed sum in euros = limit

When setting a limit, make sure that you have taken into account fixed fees and running costs that might be added to your invoice. The limit cannot be smaller than the total sum of fixed fees, as the sum of fixed fees will be calculated into the limit right at the start of the month.

Some examples of fixed fees:

  • Plan fee: MinuEMT, Senior Plan, etc.
  • Monthly fees for additional services: Balance Limit, Voicemail, Call Filter, etc.

Some examples about running costs:

  • Services with special fees: parking, ID ticket, ringtones, music, etc.
  • Services added to a plan fee: calls, text messages, mobile internet after the data plan has been exceeded, international calls, using services abroad, premium rate calls, etc.

It is not possible to use the minutes, text messages or internet included in the plan fee, when service restriction has been activated.

When setting a limit, make sure that you have taken into account fixed fees and running costs that might be added to your invoice.

You can set the limit on the basis of the following equation:

plan fee + monthly fees for additional services + additional allowed sum in euros = limit

Some examples of fixed fees:

  • Monthly fees for additional services: Balance Limit, Voicemail, Call Filter, etc.

Some examples about running costs:

  • Services with special fees: parking, ID ticket, ringtones, music, etc.
  • Services added to a plan fee: calls, text messages, mobile internet after the data plan has been exceeded, international calls, using services abroad, premium rate calls, etc.

You can set the limit on the basis of the following equation:

minimum invoice + additional allowed sum in euros = limit

When setting a limit, be sure to take into account the cost of additional services – use this as a basis when calculating a suitable limit.

Some services that may be added to a minimum invoice:

  • mobile payment services (parking, ID ticket, lottery);
  • donation campaigns;
  • loading calling cards;
  • settlement service for goods purchased with instalment payments .

The minimum invoice will be accounted for in the limit sum to its full extent. When a service restriction has been activated, then it is not possible to use services even if the minimum invoice for that month has not been reached.

BALANCE LINE

BALANCE LINE

A quick overview of the current month's mobile invoice.

BALANCE LINE

Calling the Balance Line short number 1431 will give you a quick overview of your mobile invoice for the current month. Calls to the Balance Line are free of charge and your balance will be provided as of the current day.

Calling short numbers is free of charge for Telia private clients.

The balance statement will include the following services used during the current month:

  • calls,
  • SMS-s,
  • one-time payments of additional services,
  • other service fees.

The balance statement will not include the following services used during the current month:

  • monthly payments,
  • plan fees,
  • monthly fees for additional services,
  • amount of minutes or SMS-s, or data included in the plan fee,
  • discounts calculated from the total invoice sum at the end of the month (e.g. Topeltpluss discount).

Calls made and services used in Estonia will be calculated as of the current day.

The cost of services used, calls made and received while abroad will be calculated after receiving relevant information from roaming partners.

In the case of plans that include a fixed amount of minutes, SMS-s or internet (MinuEMT, MeieEMT, etc.), the Balance Line will give you a balance statement including services that will be added to the plan fee. For example, calls, SMS-s, internet, mobile payments, international calls, services used abroad and other services that exceed the set amount.

FRIEND LINE

FRIEND LINE

Young people who use the MinuEMT plan will get 6 hours of free calls per month.

FRIEND LINE

Young people who use the MinuEMT plan can chat with their bests friends to their heart's desire, as the Friend Line provides them with 6 whole hours of free calls per month.

  • 6h free calls every month
  • Created for people aged up to 25 years (incl.)
  • No connection or monthly fees
Set your Friend Line number

Prices

Price
Connection fee € 0
Monthly fee (6h per month, to one Telia number) € 0
Duration of free calls 6 hours
Minute rate after exceeding 6 hours plan-based
Fee for service changes € 0
  • The Friend Line service can be ordered by people up to the age of 25 years (incl.), who have the MinuEMT kids plan or MinuEMT youth plan.
  • Only a number in the Telia network can be set as a Friend Line number.
  • Once you have used up 6 hours' worth of calls to a Friend Line number, any additional calls shall be charged on the regular plan-based minute rate.
  • Friend Line calls will be calculated into the minutes of the plan until the amount set in the plan has been reached.
  • When the Balance Limit has been activated, calling a Friend Line number will still be possible if you use the short number 1336.

FAVOURITE COUNTRY

FAVOURITE COUNTRY

Calls to a foreign country 10% off.

FAVOURITE COUNTRY

If some of your family members or friends live in another country, you will be able to call them at a 10% discount. In order to do so, all you have to do is set their country as your Favourite Country.

Joining the Favourite Country service is free of charge.

Pick a Favourite Country

Prices

Price
Setting a Favourite Country € 0
Changing a Favourite Country at the self-service € 0
at a store and by calling the customer information number € 3.25

Private clients of the Telia Mobile Life plan can select one Favourite Country. Business clients of the Telia Mobile Life plan can select up to 5 Favourite Countries. Users of all other plans can select one Favourite Country.

See minute rates for outgoing calls from Estonia to foreign countries.

The Favourite Country discount applies

  • when calling abroad from Estonia
  • and around the clock.

The Favourite Country discount does not apply

  • when sending SMS-s: those will be charged on the basis of the regular price;
  • when calling non-geographical and personal numbers;
  • to calls made to Sweden, Finland, Norway, Denmark, Latvia and Lithuania, in the MinuEMT and MeieEMT plans, as calls to those countries are calculated into the invoice of the existing plan.
  • to calls made to Sweden, Finland, Norway, Denmark, Latvia and Lithuania, in the Mobile Life plan, as that plan already has discounts for the aforementioned countries.

You cannot forward your calls to personal numbers.

CALLS TO FRIENDS

CALLS TO FRIENDS

The Calls to Friends service allows you to call your friends (up to 6 friends) at a minute rate of 1.60 euros.

CALLS TO FRIENDS

Now you can stay in touch at all times, as the Calls to Friends service allows you to make unlimited calls to up to six friends for a mere 1.60 euros per month.

  • Unlimited calls to 3 Telia mobile phones and 3 Telia landline telephones
  • Calls € 0/min, monthly fee 1.60 €
  • Applies to both regular and video calls

You can find the numbers of friends to whom you have called most often at the self-service.

ORDER CALLS TO FRIENDS

Prices

Price
Connection fee € 0
Monthly fee for up to six numbers MinuEMT, MeieEMT and BusinessFamily plans € 1.60
Twin Number plan € 2
Minute rate for a Calls to Friends number (MinuEMT, MeieEMT, Twin Number plans) € 0
Minute rate for a Calls to Friends number (excl. MinuEMT, MeieEMT, BusinessFamily, Twin Number plans) € 0.0161
Fee for adding or changing a number at the self-service € 0
at a store € 1.28
  • You can join the Calls to Friends service if you use one of the following plans: MinuEMT, MeieEMT, BusinessFamily, Twin Number
  • Choose all six numbers for Calls to Friends right away, as the initial selection of numbers is free of charge.
  • You will be charged a monthly fee for the ordered service even if you have not set a single Calls to Friends number. The monthly fee is fixed and it shall be paid in full both for the month of ordering and cancelling the service.
  • Calls to Friends are charged on a per second basis, separate from the volume of other calls and their cost will be added to the plan fee of MinuEMT, MeieEMT and BusinessFamily plans.
  • When a number that was chosen as a Calls to Friends number terminates its contract with Telia, then the mobile number will be deleted from the list of Calls to Friends numbers.

TwinSim

TwinSim

Use your phone number with additional devices, e.g. smart watch, car phone or another mobile phone.

TwinSim

The TwinSIM service allows you to use your phone number in additional devices, for example in a smart watch, car phone or another mobile phone. In order to do so, you will receive a second SIM card, which will enable you to use the same phone number in multiple devices at the same time.

Order a second SIM card from a Telia store.

Price
Connection fee € 3
Monthly fee € 3
Monthly fee for internet plan See additional information
Changing an internet plan with a monthly fee (from a more expensive plan to a cheaper one, or choosing an internet without a monthly fee instead) € 1.62
Changing an internet plan with a monthly fee from cheaper to a more expensive one € 0
Internet without a monthly fee (the service will be halted if you exceed the daily 100 MB limit) € 1 per days
Additional mobile data ordered when the daily 100 MB limit of internet without a monthly fee has been exceeded € 1 / 100 MBs

The calls, SMS-s and internet of the second number will be charged based on the following principles.

Calls and SMS-s

  • Calls and SMS-s will be charged on the basis of the service plan of the main number.
  • Both numbers share the call and SMS volume in the case of a volume-based plan.
  • The additional number can use the price discount attributed to the Calls to Friends numbers of the main number.
  • SMS messages sent to your main number will not be forwarded to TwinSIM.
  • If the TwinSIM number is in an external network abroad, then the recipient of a call or SMS will always be displayed the actual number of the TwinSIM.

Internet

  • The data included in the internet plan of the main number cannot be used by the additional number (excl. in the Mobile Life plan when the TwinSIM number has been added to the Mobile Life group).
  • An internet plan has to be ordered separately for the additional number. See the plans.
  • Special prices and discounts concerning internet, that are based on the plan of the main number, do not apply to the TwinSIM number.

The TwinSIM service can only be ordered by the owner of the main number or a person authorized by them.

Using the service

You can forward incoming calls of the main number to the TwinSIM number. If the device with the TwinSIM card does not answer within the set time period, then the call will be directed back to the main number.

The service can be managed quickly and conveniently by using service numbers or service codes. You can save the necessary codes or numbers under speed dial keys, that way you can control the TwinSIM service with just one tap on the screen.

Pick a suitable way to manage the service from the chart.

Call the following service number Enter the following service code and then tap the call start key
Forwarding to a TwinSIM number (only from a TwinSIM number) 509 6001 *960*1#
Termination of forwarding to a TwinSIM number (both from a TwinSIM number and the main number) 509 6000 *960*0#

NB! When abroad, the service can only be controlled with service codes. If the local telecommunications company does not support the use of * and # symbols, you will not be able to control the TwinSIM service in that country.

If you have forwarded incoming calls to the TwinSIM number, then your additional device (smart watch, car phone or another mobile phone) will be the first to notify you of an incoming call. If the TwinSIM number does not take the call within three ringing tones, the call will be directed back to the main number.

If you switch the device with the TwinSIM card off, but forget to terminate the forwarding, then calls will automatically go to the main number.

If you are using a car phone with a hands-free device, then all calls will be forwarded to the car phone once it has been activated. Calls will be directed to your regular phone when you leave the car. New cars have an integrated hands-free system, which suits most mobile phones. In that case, you will not even need a separate TwinSIM card.

You cannot use regular call forwarding services to forward calls from your main number to a TwinSIM number.

You also cannot order a separate voicemail service for your TwinSIM number. The TwinSIM card is serviced by the voicemail of the main number and you can use the voicemail short number 147.

You can use the TwinSIM number to make outgoing calls and call your main number as well. However, you cannot call the TwinSIM number from your main number.

You can also use the TwinSIM number to call company short numbers, if the service Company Speed Dial or Private Speed Dial can be applied to the main number.

An international service ordered for the main number will be activated for the TwinSIM number automatically and without an additional fee.

You can also send messages from your TwinSIM number.

Messages can be sent to the TwinSIM number, if the real phone number of the TwinSIM is known. It is also possible to send messages from the main number to the TwinSIM and vice versa.

Messages sent to the main number cannot be forwarded to the TwinSIM number.

You can use your TwinSIM number to play the lottery and use the parking service, if those services are applicable for the main number.

In order to start a parking session, send a message from the TwinSIM to 1902, in the following format: car number space parking zone (e.g. 123ABC KESKLINN). If you call the start of parking number 1901, your parking will be activated with the information of your previous parking instance, i.e. the car number and parking zone you used last time. In order to end your parking session, call the number 1903. A confirmation message about the start and end of a parking session will be sent to the main number.

You can also use the SurfPort or the pargi.ee parking application to start and end a parking session. In that case, no confirmation message will be sent about the start and end of a parking session.

Read more about parking.

If you make an outgoing call or send a message from the TwinSIM number, the recipient will be shown your main number.

The real number of a TwinSIM will be shown to the recipient if

  • you are calling from a TwinSIM number while abroad
  • you send an MMS from a TwinSIM number

TWIN NUMBER

TWIN NUMBER

Two phone numbers with just one SIM card and one phone.

TWIN NUMBER

The Twin Number service allows you to use two phone numbers with one SIM card and one mobile phone. You can use one phone number for work and the other for personal matters.

  • A private number registered alongside a company number allows you to make free calls to numbers of family members previously determined by you
  • You can also use m-commerce services that your employer does not cover
  • International call barring
  • International Call Barring Abroad
  • Your employer will not be able to see your call log

Order a second SIM card from a Telia store.

Ordering and pricing

Price
Connection fee € 0
Plan fee (includes 100 minutes' worth of calls) € 2.10
Minimum fee € 0
Family calls (calls to numbers that share a contract with the Twin Number) € 0
A call within the Telia network € 0.04
Calls to other mobile and fixed networks in Estonia € 0.04
Message volume 100 pcs € 1.60
Message volume 500 pcs € 3.59
SMS after exceeding the message volume and in the case where the volume has not been set € 0.096
MMS Calculated on the basis of price list for the main number
Video call € 0.04

Ordering

Only private clients can order the Twin Number service. In order to do so, visit a Telia store.

You will be left with one SIM card, which was initially tied to a company number, when you join the Twin Number service. For the private number, you can choose to have a mobile number that was previously tied to you as a private person.

Outgoing calls, messages and other payable activities will be added to the invoice of the phone number that was active at the time of the activity. The owner of each number will receive a separate invoice for the services used with their number.

1. General provisions
1.1. These Terms and Conditions of the "Twin Number" service, which is provided by AS Eesti Telekom (hereinafter Telia), and corresponding Quality Requirements are integral parts of the subscription contract that is signed between Telia and a natural person.
1.2. Telia enables the user of the Service to use a Company Number and a Private Number with one SIM card based on these Terms and Conditions of the Service; these phone numbers allow the client to choose whether they want to use the Company Number or the Private Number on a single mobile phone (SIM card) for using services listed in clause 4 of these Terms and Conditions and to receive incoming calls and text messages sent to both phone numbers regardless of the client's choice. Outgoing calls, text messages and other payable Telia services shall be charged for depending on which phone number (Company Number or Private Number) was active at the time of the call or other activity. Separate invoices are issued for the owner of the Company Number and the owner of the Private number in accordance to the Terms and Conditions of subscription contract.
1.3. The number of Telia services that can be used with the Private Number is limited when compared to the number of Telia services that can be used with the Company Number.

2. Definitions:
2.1. The service "Twin Number" (hereinafter the Service) is a publicly available Telia service that allows for two different phone numbers to be used with one SIM card;
2.2.The Private Number is a Telia phone number that has been provided for use for a Telia client who is a natural person (a private person) on the basis of and in accordance to the Terms and Conditions of a subscription contract signed between Telia and the client who is a natural person, and that has been linked to the Service;
2.3. The Company Number is a Telia phone number that has been provided for use for a Telia client who is a legal person on the basis of and in accordance to the Terms and Conditions of a subscription contract signed between Telia and the client who is a legal person, and that has been linked to the Service.

3. Service Subscription Terms and Conditions
3.1. A prerequisite of subscribing for the Service is that the private person who wishes to use the Private Number has to already have an active Company Number, to which the Private Number will be linked.
3.2. Only one Private Number can be linked to a Company Number.

4. Services available for the Private Number
4.1. The client is able to use the following Telia services with the Private Number independently form the Company Number:
4.1.1. self-service – a separate account can be made for the Private Number at the self-service;
4.1.2. e-invoice – an e-invoice can be ordered for the Private Number;
4.1.3. Internet email to GSM;
4.1.4. Balance Reminder – operational regardless of the Company Number;
4.1.5. Balance Stop – operational regardless of the Company Number;
4.1.6. Balance Line – the user will hear the balance statement of their active phone number when calling the Balance Line;
4.1.7. SMS Balance – sending an SMS Balance enquiry will result in seeing the balance statement of the active phone number account;
4.1.8. Calls from Estonia to foreign countries;
4.1.9. Barring Premium Rate Calls applies to both the Company Number and the Private Number simultaneously;
4.1.10. Call Log – it is possible to order the Call Log service for a Twin Number

4.2. The client is able to use the following additional services of Telia with the Private Number independently form the Company Number:
4.2.1. Call Filter;
4.2.2. Family Speed Dial;
4.2.3. m-Link;
4.2.4. HomeKIT;
4.2.5. MobiKIT;
4.2.6. YachtKIT;
4.2.7. Information Menu – the Private Number can use services listed in the Information Menu;
4.2.8. Mobile Payment services – the Private number can order and use Mobile Payment services (parking, Lottery, ID ticket) regardless of the Company Number. The Private Number can conduct all Mobile Payment transactions that are based on calls and messages. Parking and purchasing ID tickets can also be done via the Telia SurfPort;
4.2.9. Calls to Friends;

4.3. Restriction and/or suspension of mobile phone services for the Private Number does not affect the use of the Company Number, and vice versa.
4.4. When ordering a suspension of the Private Number subscription contract, it shall not affect the Company Number, and vice versa, excl. the restrictions listed in these Terms and Conditions.

5. Restrictions of using Telia services for the Private Number
5.1. When using a Private Number, restrictions and special conditions, which do not occur with regular service plans, have to be taken into account. If the client uses a service or services listed in clause 5.3. and/or 5.4. of these Terms and Conditions, then they are responsible, at their own risk, for the potential financial obligations that may arise from the use of the Private Number, and for which the legal person is obliged to pay.
5.2. Telia does not conduct settlement of financial and/or other accounts between the Private Number and the Company Number (transfers between the two), if the client has used a service or services listed in clause 5.3. and/or 5.4. of these Terms and Conditions, and for which the legal person is obliged to pay, from the Private Number.
5.3. Services that cannot be ordered for the Private Number, but which can be used from the Private Number, if they have been ordered for the Company Number and are billed to the Company Number:
5.3.1. GPRS, WAP (GPRS carrier), MMS, additional Data and Fax number;
5.3.2. Voicemail – calls made to the Private Number will be forwarded to the voicemail of the Company Number if the Company Number has been connected to the Voicemail service. Voicemail can be listened to from both numbers, although the Company Number is always charged;
5.3.3. The International service cannot be ordered for the Private Number. If the International service has been ordered for the Company Number, then it will be possible to answer calls and receive messages on the Private Number; however, relevant expenses will always be billed to the Company Number. It is not possible to make outgoing calls or send messages from the Private Number while abroad;
5.3.4. It is not possible to order or use the Callback service from the Private Number;
5.3.5. TwinSIM cannot be ordered from the Private Number.
5.4. Services that apply to both numbers in the same way:
5.4.1. Forwarding options – unconditional forwarding or forwarding under any of the conditions of all calls to another number means that incoming calls to both the Company Number and the Private Number will be forwarded to that number;
5.4.2. Call Barring options apply to both phone numbers (both Private and Company number);
5.4.3. Managing forwarding options will apply simultaneously to both the Company and the Private Number;
5.4.4. The Knock function will apply simultaneously to both the Company and the Private Number;
5.4.5. Enquiry and Conference calls are always charged to the Company Number;
5.4.6. User-Controlled Caller ID will apply simultaneously to both the Company and the Private Number;
5.4.7. Allowing or prohibiting the displaying of your phone number will apply simultaneously to both the Company and the Private Number;
5.4.8. User-Controlled Caller ID for incoming calls will apply simultaneously to both the Company and the Private Number.

6. Other terms and conditions
6.1. The Service is subject to the General Terms and Conditions of using Telia services (hereinafter the General Terms and Conditions) and other requirements imposed by Telia. If the General Terms and Conditions and other requirements imposed by Telia conflict with these Terms and Conditions, then these Terms and Conditions apply. The definitions of concepts and terms that have not been regulated in the Terms and Conditions of the Service have been established in the General Terms and Conditions.
6.2. The client has the right to unsubscribe from the service and formalise the Private Number as separate from the Company Number. In that case, the client shall change their plan at a Telia store or at the self-service, during which they will be provided with a separate SIM card.
6.3. When the subscription contract of the Company Number is terminated, the subscription contract of the private Number will be automatically terminated as well. Therefore the private person agrees to the termination of the subscription contract of the Private Number if the legal person terminates the subscription contract of the Company Number.
6.4. The private person has the right to join a suitable Telia service plan meant for private persons at a Telia store. If the owner of the Private Number does not wish to join any of the Telia service plans meant for private persons after the subscription contract of the Company Number has been terminated, then they shall pay for the Telia services used until the termination of the Service.
6.5. Discounts of the Telia private client programme Topeltpluss also apply to the Private Number user.
6.6. The private person who signed up for using the Service is responsible for the proper use of and timely payment of invoices for services, even if they have provided the phone number for a third party to use.
6.7. Telia has the right to make unilateral changes to the Terms and Conditions of the provision of the Service by notifying the clients of the Service at least 1 (one) calendar month in advance. If the client does not agree to the changes made to Terms and Conditions of the Service, then they have the right to cancel their subscription contract during the notice period by notifying Telia of this in written form. If the client has not cancelled their subscription contract within one calendar month after receiving the notification about changes, their silence shall be considered as their agreement to the full extent of changes in the Terms and Conditions of the Service.
6.8. The client has the right to cancel this Service by notifying Telia of this 1 (one) business day in advance. The client shall fulfil all the financial obligations arising from the subscription contract, which arose during the contract period, even after the provision of the Service has been terminated.
6.9. By ordering this Service the client gives Telia the permission to forward, process and disclose their data to representative of Telia, as well as printing and distribution companies, or to banking institutions in relation to preparing and forwarding Telia invoices, with whom Telia has signed contracts that include conditions on the confidentiality of information.
6.10. In order to ensure the performance of the subscription contract, the client agrees to the disclosing of their data, incl. personal identification code, to an unlimited number of third parties, in the case of non-compliance to the subscription contract by the client. The aforementioned data will be accessible from the Estonian Credit Register for up to seven (7) years after the fulfilment of the contract by the client.

7. Technological quality
The following requirements apply to the quality of the service:
7.1. the allowed number of failures in the mobile telephone network per base station is 0.2 in a year;
7.2. the allowed number of failures in the mobile telephone network per user line is 0.2 in a year;
7.3. time of establishing a connection:
7.3.1. not over 15 seconds in the case of a call between Telia telephone numbers;
7.3.2. not over 25 seconds if calls are made to telephone numbers of other telecommunications networks.

If you are using the Twin Number service, you will have to enter a service code prior to starting the call, in order to differentiate whether you are calling from an employer's number or a private person number.

Activity Selected code
Company number activation *201#
Private number activation *202#
Activate number enquiry *200#

To ensure that the activation of a private or company Number could be done as quickly as possible, save the necessary service codes to your contacts or speed dial menu.

Caller ID

If you make an outgoing call while using the Twin Number service, the recipient of the call will see the number that you activated prior to making the call.

If the caller's number

  • starts with 00372, then they are calling to the private number
  • is displayed in the regular format (+372), then they are calling the company number.

If you are using the TwinSIM service along with a Twin Number and if you have activated TwinSIM forwarding, then calls to both the company and the private number will be forwarded to the TwinSIM device (e.g. smart watch).

There is no point for a user of the Twin Number service to forward calls from the company number to the private number, as the phone will ring regardless of which number is called.

Parking service can be used from one number at a time, from the private number of the company number.

VOICEMAIL

VOICEMAIL

Voicemail communicates with callers instead of you.

VOICEMAIL

If you cannot answer your calls, you can divert them to voicemail. The caller hears your personal message or a preset notification by Telia.

  • Calls are diverted to voicemail when the phone is outside the coverage area or switched off, or when you do not pick up the call during a certain time, or when unconditional call forwarding is activated
  • Information about new messages in your voicemail are sent via email or SMS
  • Voicemail is open around the clock, and thus no calls are missed
Start ordering

Prices

Price
Connection fee € 0
Monthly fee € 0.65
Usage fee your plan's per-minute rate to Telia numbers

Using the service

From your own phone number:

  • 147 or 5096006
  • From abroad +3725096006

From someone else's phone:

  • 148+ mobile number
  • after the greeting, press #
  • enter your PIN code.

This way you can call your voicemail from any phone.

Call someone else's voicemail:

  • 148+ mobile number.

This way you can call directly to any Telia's customer voicemail.

It is not possible to call someone's voicemail while being abroad.

Activity Dialled number
Voicemail main menu: enables to listen messages and change voicemail settings 147 (in Estonia)
+372 509 6006 (abroad)
Your voicemail number Your phone number
Calling your voicemail from someone else's phone 148 + your phone number in the format 5XX XXXX (in Estonia)
Leaving voicemail to another Telia customer 148 + the recipient's phone number in the format 5XX XXXX (in Estonia)
Recording your call: In Estonia, dial 147 and then 8 or immediately 1478 1478 (in Estonia)
+372 509 6066 (abroad)
Direct forwarding (when default forwarding conditions do not meet your needs) +372 509 6006 (in Estonia)
Listening to messages in old voicemail after the changes into the voicemail services have entered into force +372 509 6004 (in Estonia and abroad)
Number of voice messages up to 999 pc
Greeting length up to 5 min
Message length up to 3 min
Call recording up to 30 min (3x10 min in parts)
Unchecked messages are stored for 31 days
Recorded messages are stored for 31 days
Checked messages are stored for 31 days
Messages sent via email are stored for 31 days
Format of the sound file sent to email .wav
Sender's email address noreply@telia.ee

It is recommended to change your default PIN code (0000) the first time you call to your voicemail, so that the voicemail messages could also be listened from other phones or while being abroad.

To change the PIN code, enter a new 4-digit code. The code may not contain symbols * and #. After that, it is recommended to set up your voicemail greeting.

The calls are always forwarded to voicemail when:

  • you are outside the network coverage area
  • the mobile phone is switched off
  • you don't answer the call within 30 seconds (this time can only be decreased)

Additionally, you can activate direct forwarding if default forwarding conditions do not meet your needs. The direct forwarding number in Estonia is +3725096006

In roaming networks, calls are forwarded to voicemail only if the phone is switched off or outside the network coverage area.

To listen to your voicemail messages while being abroad, dial +3725096006. If your number can be recognized, you will reach your voicemail immediately. If not,

  • you'll hear your voicemail greeting (to access voicemail, press # and enter your PIN code)

or

  • you are asked to enter your voicemail number (your mobile number without the state code) and then the PIN code

It is not possible to access your voicemail in roaming networks if your PIN code has not been changed (0000) (the number cannot be recognized or is transmitted incorrectly).

To call voicemail service menu, dial 147. In case of any messages, the number of new messages will be stated and they will be automatically played back, starting from the first (oldest) unchecked message.

  • Listening to the message immediately 7 (enables to directly move on to listening the message while its information is being played)

You will hear the first message, after which you can do the following:

  • repeat: 1
  • save: #
  • delete: *

The following options are available during playback:

  • rewind: 7
  • rewind to beginning: 1
  • fast forward: 9
  • next: 3
  • previous: 4

Resending a message to email: after the message ends and before the next instruction, press 22.

Voicemail menu enables you to change your greeting and PIN code. You can also determine whether or not leaving messages to voicemail is allowed. The self service enables you to configure sending notifications and messages by SMS or email, change the PIN code and deactivate the option of leaving voicemail messages.

To save a voicemail greeting, select number 2 in the main menu (147). You can then save a message in your own voice that will be played back to callers. Example of how a caller hears the greeting: "Hello! You've reached John Smith's voicemail. I am unable to answer your call right now. Please leave a message."

When no greeting has been recorded, the following message will be played back to a caller: "Hello! The user of this number would like you to leave a message after the beep."

Prerecorded greetings:

  • Hello! The user of this number would like you to leave a message after the beep. (male voice)
  • Hello! Unfortunately, I am unable to answer your call right now. Leave a message after the beep and I will call you back as soon as possible. (female voice)
  • Hello! Unfortunately, I am unable to answer your call right now. Leave a message after the beep and I will call you back as soon as possible. (male voice)

PIN code protects your voicemail so that others are not able to listen to your voicemail and change voicemail settings. PIN code has four digits and can be changed at any time. The initial PIN code is 0000, but it can be changed upon ordering the service and later upon configuration in the self service environment. When you select (5) "PIN code" in the main menu, a new code must be entered. Enter a four-digit code. It may not contain symbols * and # and cannot be 0000.

Voicemail can be used as a dictaphone to store important thoughts and ideas that come up during a call. You can also save your phone conversation by creating a conference call and adding voicemail service to the list of participants.

To use the recording, call 147 and press 8, or dial 1478. To record a conversation, create a conference call with voicemail and another party and connect both calls. For example: make a call to voicemail by dialling 1478, put the voicemail call on hold and call the other person. Create a conference call by pressing 3.

NB! Make sure to configure your email address - the system will use it to forward all recorded calls as audio files to your computer. To configure your email address, enter Telia self service environment and enter the email address under the voicemail settings. At Telia self-service, select menu item Mobile services -> Additional Services and press Configure at "voicemail". Enter your email address to field "Email address for messages". The call is recorded in 10-minute cycles (total recording time is 30 minutes) without interruptions. All recordings can also be found in inbox under stored messages.

Attempted call guarantees that voicemail users will receive a notification about a call even if the caller does not leave a message in voicemail.

Notification about an attempted call is not sent if the caller's number is hidden or the caller presses * during the call.

FAQ

Dial 147. When abroad, dial +372 509 6006.

Go to voicemail settings/ordering page at Telia self-service and enter an email address for receiving voicemail messages from others, as well as messages saved by you.

Dial 1478 and include voicemail in your call, or record your idea. The audio file will be sent to your email.

Record a greeting to be played back to a caller upon reaching voicemail.

Set the voicemail on the self-service environment in a way that enables the caller to hear the message you recorded, but does not let them leave their own message. For that, select "Leaving messages: off" in the voicemail settings.

When you have selected notifications via SMS, the number of the caller who was directed to voicemail and the time of the call will be sent to you via SMS. It will not be sent if the call ended up in voicemail due to delayed transfer - in that case, the phone call log displays information on missed call and no additional notification is sent.

If you want to leave a message directly to someone's voicemail, add a prefix 148 to the phone number. This way the call will go directly to voicemail. The recipient's phone will not ring - they will receive an SMS or an email instead depending on their voicemail settings.

CALL FILTER

CALL FILTER

You can block incoming calls and text messages from certain phone numbers.

CALL FILTER

The Call Filter service allows you to block incoming calls and text messages from certain phone numbers.

  • The service frees you from answering annoying calls by blocking calls from hidden numbers, or from incoming calls and text messages from a certain phone number.
  • Only allowing calls from certain numbers helps you focus at work or relax while on vacation.
  • If you want, you can forward calls that you do not wish to answer to voicemail or another number without the phone ringing at all.
START ORDERING
Price
Connection fee at the self-service € 0
at a store € 1.62
Monthly fee € 0.65
Management fee (for adding a number to the list and changing devices in the list); at the self-service € 0
at a store € 0.1619
  • The Call Filter service can be ordered by all private and business clients of Telia. The service cannot be used by clients who use a Telia calling card.
  • You can filter incoming calls and text messages from Estonia and foreign countries. The Call Filter is activated when the caller has hidden their caller ID as well.
  • You can see calls and text messages that were filtered within the last 30 days from the service log at the Telia self-service. You will also order a notification to be displayed on your phone screen about a filtered call and phone number.

Using the service

Compile lists of blocked and/or allowed numbers, which will form the basis for filtering calls and text messages. There can be five lists of both blocked and allowed numbers, each list can have up to 50 phone numbers.

Adjust the implementation conditions for each list and activate lists.

One list of blocked numbers and one list of allowed numbers can be activated at the same time. If those lists are active at the same time, then the conditions of the allowed list apply.

If the number of an incoming call:

  • is not on the active list of allowed numbers, then the conditions set in the list of allowed numbers apply
  • is on the active list of blocked numbers, then the conditions set in the list of blocked numbers apply

When blocking incoming calls from abroad, you can pick up to five countries, the calls from which will not be filtered.

It is not possible to only block text messages.

  • is on the list of blocked numbers;
  • is not on the list of allowed numbers;

Incoming calls and text messages can be filtered on all days of the week and at all times. In order to activate a list, set the final date for when it applies. The default period is three months from the activation of a list.

Calls that are not on the allowed list, are on the blocked list, coming from abroad, or do not show caller ID, can be forwarded to

  • voicemail
  • another phone number
  • receive a network message (e.g. "The mobile phone you are calling to cannot answer at the moment"). Network messages can be chosen based on what you currently need and the cause for filtering. This way you can notify the caller of why you do not want to or cannot answer their call.

If you have chosen forwarding with a display notification when filtering calls, you will also have information displayed on your phone screen about the number from which the filtered call was made. The number will not be displayed if the caller has hidden their caller ID.

Email to GSM

Email to GSM

This service enables GSM phones to receive emails sent online.

Email to GSM

The service enables to use a mobile phone for receiving emails via text messages. Once you order the service, you will receive an email address on the Telia email server in the format mobilenumber@sms.emt.ee; emails sent to that address will be sent to your mobile phone as text messages.

When you have registered for the service, you can choose to have your address(es) in the following format:

  • address that includes your phone number: 3725xxxxxx@sms.emt.ee
  • conventional address alias@sms.emt.ee, in which the alias can be a previously agreed upon combination of letter/numbers (e.g. a name)

NB! If you choose a conventional address, the mobile number format address can also be used to send emails to your mobile phone.

START AN ORDER

Prices

There is no ordering fee, the monthly fee of the service is € 1.62 with VAT.

Sending emails to a GSM phone is free of charge.

Additional information

Emails can be sent to a mobile phone when:

  • the recipient has not blocked emails to their address
  • the sender's address (host, domain) is not on the black list created by the recipient
  • the sender's address (host, domain) is not on the general black list of the service created by Telia
  • the recipient's GSM allows to receive text messages (SMS)

NB! If the recipient's address for receiving email is in the format of 3725XXXXXX@sms-m.emt.ee, then the sender will be notified of the future status of their message (except when the sender is on the black list). Potential replies include information about whether the message was forwarded to the GSM network, whether the recipient is using the service, whether there were any errors in the format of the address, or whether the recipient had temporarily stopped the service, etc.

NB! The maximum length of an email sent to a mobile phone is 160 characters, including the sender's address. If the total length of the email sent exceeds that, then the ending of the message will be cut off and deleted. The recipient will know that a message has been shortened to fit the 160-character limit if they see # at the end of the message. Every email sent to a mobile phone via an SMS in the framework of this service will display 159 as the sender.

For example: An email is sent to a mobile phone from the address juhan@telia.ee, the text sent is "Try the service".
It will be displayed as a text message on a mobile screen in the following way:
juhan@telia.ee: Try the service.
The recipient will not see the sender's name or the subject of the email. The sender will be marked as 159.
NB! The email sent has to be in TEXT or HTML format.
The service lets you receive emails that have been composed in the Latin alphabet!

It is also possible to display the subject of the email, but this will shorten the maximum length of the actual message. If you wish to include the subject of the email in the text message, send a text message "S ON" to the number 159. If you no longer wish to include the subject of the email in the text message, send a text message "S OFF" to the number 159. The client will receive a confirmation message about the activation of both requests.

For example: An email is sent to a mobile phone from the address juhan@telia.ee, the text sent is "Try the service" and the subject of the email is "email".
It will be displayed as a text message on a mobile screen in the following way:
juhan@telia.ee; e-mail: Try the service.
The recipient will not see the sender's name. The sender will be marked as 159.
NB! Telia can, at its sole discretion, restrict the forwarding of emails from various mailing lists and systems that automatically generate mail-reminders to mobile phones, by putting these senders on the general black list.

If it is not possible to send the SMS to the recipient right away (for example, when the phone has been switched off), text messages that have been sent to a mobile phone via email will be stored at the SMS centre for up to 7 days. However, the user cannot change this on their own.

The speed of the service depends on the internet speed and functionality; in most cases, the message will reach the recipient within a few minutes. The service is not meant to be a guaranteed way of sending operative messages , as the entire communication chain is not under Telia's control.
If you wish to receive a delivery confirmation for the message, send an email to the address mailto: 372xxxxxx@sms-m.emt.ee

You can configure the parameters of email to GSM by yourself on the basis of following guidelines. In order to do this, an SMS that contains a configuration request has to be sent to the service.

  • All configuration requests shall be sent to the short number 159.
  • You can send one request per text message.
  • If the request was accepted, a message will be sent to you shortly about the success/failure of the operation selected.

NB! Every request sent as an SMS will be charged for as a regular SMS. The messages received as replies to request messages do not cost anything for the recipient.

Defining the sender's address

When using the service "SMS to internet", you will be able to choose from three options for the sender's address that will be marked on emails sent from your mobile phone.

  • You wish to display the sender's address in 3725xxxxxx@sms.emt.ee

Send the message "A PHONE" to the number 159.
3725xxxxxx is your mobile phone number.

  • You wish to display the sender's address in the format alias@sms.emt.ee

Send the message "A ALIAS" to the number 159.
ALIAS is the name you chose upon registration. ALIAS can contain up to 13 characters.

  • You wish to display the sender's address in anonymous@sms.emt.ee

Send the message "A ANON" to the number 159.
NB! You cannot send emails to the address anonymous@sms.emt.ee. If the recipient of emails has activated that address on their mobile phone, all messages sent to their address shall be deleted without warning.

Suspension of receiving emails

If you wish, you can apply suspension of receiving emails on your mobile phone. All emails sent to you during the suspension shall be deleted and they will not be forwarded to you at a later time, when the suspension is cancelled. The suspension does not hinder the use of the "SMS to internet" service.

  • Suspension of receiving messages on both addresses:
    send an SMS with the content D to the short number 159
  • Suspension of receiving messages on the number address:
    send an SMS with the content D PHONE to the short number 159
  • Suspension of receiving messages on the named address:
    send an SMS with the content D ALIAS to the short number 159
  • If you wish to activate the suspended service again:
    send an SMS with the content E to the short number 159
    NB! The request E will deactivate blocking on both addresses!
  • Black list

    A personal black list lets you block incoming emails based on the sender's address, host or domain. After you have added an address to the black list, you will no longer receive emails sent from that address to your mobile phone. Using a personal black list does not hinder other users of the service from receiving emails from the same senders.

    In addition to your personal black list, Telia also uses a general black list, which is applies to all users of the service. This general black list includes address of those senders who have violated good practice of using the service or internet (e.g. have sent intentionally disturbing emails or send emails in a way that might disturb service users). Senders who have been added to this list cannot send emails to any of the users of the service. Telia is not obliged to provide information about addresses, servers and domains that have been added to the general black list, neither does Telia have to justify the additions.

    Adding senders to your personal black list
    Send a message with the content: "I xxx" to the number 159
    xxx can be a single email address, host or domain
    After sending this request, you will no longer receive emails on your mobile phone from the set address.

    Deleting senders from your personal black list
    Send a message with the content: "R xxx" to the number 159
    xxx can be a single email address, host or domain
    After you have sent this request, the sender mentioned in your request shall be removed from your personal black list.

    Checking the black list
    Send a message with the content: "L" to the number 159
    After sending this request, every address on the black list will be sent to your mobile phone as a separate SMS or you will be notified that the black list is empty (if there are no addresses on the black list).

NUMBER PORTABILITY

NUMBER PORTABILITY

Switch mobile communications operators without changing your mobile number. Convenient and quick.

NUMBER PORTABILITY

Giving up your phone number used to be a real hassle, as the phone number had often been in use for so long that changing it was out of the question.

Now you can become a Telia client and bring your current phone number along, regardless of your previous operator.

How to become a Telia client with your current number?

  • Come to a Telia store; if you are a private client, you can also join via the e-service.
  • Sign a subscription contract with Telia and we will give you a new SIM card for free or deliver it to you (if you join via the e-service).
  • Telia will terminate your current contract with your old operator.
  • Telia will notify you of the date of number transfer via SMS within 4 business days from the signing of the contract.
  • You should switch your old SIM card for the new Telia SIM card on the morning of the day of transfer.

How is the transfer of number conducted?

  • The transfer of a number can take 7–9 calendar days from signing the new subscription contract with Telia (in the case of joining via the e-service, the days are counted from the delivery of the new SIM card and contracts).
  • The service will not be suspended for the client during this time and they will still be able to make calls and use most services.
  • The transfer of the number from another network will usually be conducted at 03:00 at night. This may cause a maximum of 15 minutes of interruption in communication services.
  • The previous operator will ensure communication services until the final transfer of number, Telia takes that responsibility on after the new SIM card has been activated.

Why can the transfer of a number fail?

  • The subscription contract was not in the name of the user.
  • The number is a calling card number – calling card numbers cannot be transferred between operators.
  • False information (e.g. the owner of the number provided was not correct) was provided during preparations for the transfer of the number.
  • The client themselves decides not to transfer their phone number (the corresponding application has to be submitted within 3 business days after initiating number portability).
  • The client wishes to change their telephone service (landline number) for a mobile telephone service (mobile number), or vice versa.

The client will be notified of failure to transfer their phone number via SMS.

In order to initiate the transfer of your number, turn to the nearest Telia store or join us via e-service, call the information line 123 to get additional information!

You can find more information about the number portability of your number on the website of the Technical Regulatory Authority.

How to become a client of another mobile communications operator with your current number?

  • Go to a Telia store.
  • The client can choose the mobile communications operator that fits them best and start the transfer of their number at the receiving operator. The Subscription Contract Termination Agreement, which is valid for 30 calendar days, will be signed with the client. If the receiving operator has not initiated the number portability process during that time, then the number portability process will be cancelled and the client's previous subscription contract will be restored under previous conditions.

How is the transfer of number conducted?

  • The client will formalize the number portability process at their new operator and the processing period for number portability is 7–9 calendar days. The service will not be suspended for the client during this time and they will still be able to make calls and use most services.
  • As a rule, the number will be transferred to the new network at 03:00 at night. This may cause a maximum of 15 minutes of interruption in communication services.
  • The previous operator will ensure communication services until the final transfer of number, the new operator takes that responsibility on after the new SIM card has been activated.

Terms and Conditions for the subscription contract termination agreement (NLL).

The subscription contract termination agreement has been signed with suspensive conditions and shall be enforced from the moment that the telecommunications operator ends, in relation to number portability, the provision of communications services to the number marked in the subscription contract.

The agreement is not enforced if the client has not signed a subscription contract with another telecommunications operator concerning the number listed in the agreement within 30 days, or if the number marked in the agreement cannot be transferred.

Why can the transfer of a number fail?

  • The subscription contract was not in the name of the user.
  • The number is a calling card number – calling card numbers cannot be transferred between operators.
  • False information (e.g. the owner of the number provided was not correct) was provided during preparations for the transfer of the number.
  • The client themselves decides not to transfer their phone number (the corresponding application has to be submitted within 3 business days after initiating number portability).
  • The client wishes to change their telephone service (landline number) for a mobile telephone service (mobile number), or vice versa.

The client will be notified of failure to transfer their phone number via SMS.

In order to initiate the transfer of your number, turn to the nearest Telia store, call the information line 123 to get additional information!

You can find more information about the number portability of your number on the website of the Technical Regulatory Authority.

CONTROLLED FROM YOUR PHONE

CONTROLLED FROM YOUR PHONE

Additional services that can be controlled from your phone.

ADDITIONAL NUMBER

ADDITIONAL NUMBER

An additional number is useful when you need to use an extra phone number temporarily, while still being accessible via your main number.

ADDITIONAL NUMBER

Use a temporary additional number for sale advertisements

An additional number is useful when you need to use an extra phone number temporarily, while still being accessible via your main number.
You do not need a second phone to use a temporary number and you can be sure that the privacy of your main mobile number is safe.

Order a number

HD CALL

HD CALL

HD calls ensure a clear sound thanks to reduced background noise.

VoLTE

VoLTE

In order to provide superior call quality, we now offer the option of making calls in the 4G i.e. LTE network.