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Additional services

Get the most out of your cell phone service and take advantage of our additional services to help improve your business. If you cannot find a suitable service from the ones listed below, please contact us for advice.


Twin number

Kaksiknumber

Two phone numbers on one SIM card and phone.

Twin number

The Twin Number service enables you to use two mobile numbers on one SIM card and phone: one number is for work and the other is private.

  • Private number associated with your work number enables free calls to your family members registered under your name
  • You can use m-commerce solutions which your employer does not cover
  • Limit on international calls
  • Limit on international calls while abroad
  • Your employer will not be able to see itemized list of your private calls

To subscribe to the Twin Number service, visit your closest Telia store.

How to subscribe and pricing

Price
Subscription fee €0
Plan fee (includes 100 mins of voice time) €2.10
Minimum billing amount €0
Family calls (calls with Twin Number to numbers on the same contract) €0
Calls to Telia numbers €0.04
Calls to other mobile and fixed networks €0.04
Messaging allowance 100 msgs €1.60
Messaging allowance 500 msgs €3.59
Over allowance messaging rate, or if allowance has not been set €0.096
MMS As per prices valid for the main number
Video call €0.04

How to order

The Twin Number service is available only for residential customers. To subscribe, visit your closest Telia store.

When you subscribe to Twin Number, you will keep the SIM card which is associated with your work number. Your private number can be your old private number, there’s no need to take a new number.

Outgoing calls, SMSs, and other paid services are billed to the number which was active when the operation was made. Both numbers are billed separately, and the bill contains only these services which are used on this number.

With Twin Number, you have to enter a service code before dialing the number in order to select whether to use your work or private number.

Operation Code
Activate work number *201#
Activate private number *202#
Activated number query *200#

Tip: save these codes as speed dial numbers for quick access.

Caller ID

If you make an outgoing call using the Twin Number service, the receiver of the call sees the number that was activated before the call.

If the incoming call number starts with:

  • 00372, the call is made from a private number
  • a regular prefix (+372), the call is made from work number

If you use TwinSIM service with Twin Number and TwinSIM forwarding is active, all calls received both on private and work numbers are forwarded to TwinSIM device (e.g. smart watch).

Twin Number users should not forward calls from work number to private number, and vice versa, because the phone rings regardless on which number the call is received.

Parking service can be used simultaneously only on one number – either private or work number.

VoLTE

VoLTE

You can now call over the 4G network and enjoy even better voice quality.


SMS

SMS TO AN E-MAIL ADDRESS

You can send an SMS from your cell also to an e-mail address.

How do I use it?

  1. Check that you have chosen "Text" under the message settings menu. The settings may also be "Standard" or "0" (Protocol ID) depending on the phone type.
  2. Go to the phone messages menu.
  3. Write the receiver's e-mail address at the beginning of the message.
  4. Insert a space and write the text of the message.
  5. Choose "Send the message" from the menu.
  6. Type 159 as the receiver's number and send the message.

Good to know

The total length of the address and message text can be up to 160 characters (including spaces).

The symbols included in the e-mail address but missing on your phone should be replaced as follows:

  • Replace the symbol @ with & or *.
  • Replace the underscore (_) with a colon (:).

The speed of the service depends on the Internet connection but generally the message is delivered within a couple of minutes. The service is not meant to deliver fast messages as we do not operate the entire sending chain.

The receiver gets an email with a subject line "Short message from a GSM phone". You can change the address of the sender yourself. Send a suitable keyword with an SMS to the number 159.

The keyword sent with an SMS The sender's address when you send an SMS to an e-mail address. Explanation
A PHONE 372xxxxxxx@sms.telia.ee The characters “xxxxxxx“ are replaced by your phone number.
A ANON anonymous@sms.telia.ee  
A ALIAS alias@sms.telia.ee The word "alias" is replaced by your name or another word or number combination agreed upon. This address format can be used when you have ordered the additional service "E-mail to GSM".

Sending an SMS in the self-service and
the length of the message

You can send a message to up to 50 recipients from the Telia self-service.

Sending an SMS in the self-service

The price of sending one text message is the price of an SMS determined in the package. You can send an SMS by logging into the self-service portal and selecting “Mobile services” - “Send SMS message”

NB! You cannot use the self-service to send SMS messages to short codes/numbers or special service numbers.

Text message length

If “Unicode” encoding, “Full character support” or another similar option is enabled under the settings for text messages, allowing users to use accented letters like “õ” in a text message, then the maximum length of the text message is 70 characters. Also, other special Latin characters besides “õ” may shorten the length of a text message.

The maximum length of a text message using the Cyrillic alphabet is always 70 characters.

A modern cell phone displays a message exceeding the permitted length as one long text message to both the sender and the receiver. However, the message is actually sent to the network as multiple text messages of the permitted length. Therefore, the cost of a long message is calculated on the basis of the number of text messages sent by the phone.

While you are typing a message, most cell phones inform you how many standard messages the text consists of.

E-MAIL AS AN SMS

The service allows a cell phone to receive an e-mail as an SMS. The e-mails sent to the mail box mobiilinumber@sms.telia.ee are sent to your phone as SMS messages.

The service allows a cell phone to receive an e-mail as an SMS. When you order the service, you get the e-mail address cellnumber@sms.emt.ee in the Telia mail server and the e-mails sent to this address are sent to your cell phone as an SMS.

Usage

The service enables a GSM phone to receive e-mails sent from the Internet.

If you have ordered the service, you can choose your e-mail address(es) in the Telia mail server as follows:

  • an address including your phone number: 3725xxxxxx@sms.telia.ee
  • agreed address alias@sms.telia.ee, where the alias can be an agreed combination of letters or numbers (e.g. your name)

NB! If you choose an agreed address, your phone can receive mails also sent to the numerical address.

Prices

No ordering fee; the monthly fee for the service is €1.62 incl. VAT

Sending an e-mail to a GSM phone is free of charge.

Order the service

You can send an e-mail to a cell phone from the Internet if:

  • the receiver has not blocked receiving e-mails on his/her address
  • the sender's address (host, domain) has not been added to the receiver's personal blacklist
  • the sender's address (host, domain) has not been added to the general blacklist of the service created by Telia
  • the receiver's GSM phone allows receiving short messages

NB! When you send an e-mail to the receiver's address in the format 3725XXXXXX@sms-m.telia.ee, the sender receives notifications about the status of the message (unless the sender has been entered in the blacklist). Possible notifications tell, for example, if the message was sent to the GSM network, if the receiver is using the service, if there has been a mistake in the format of the address, if the receiver has temporarily disabled the service, etc.
NB! The e-mails sent to cell phones can be up to 160 characters long including the receiver's address. If the email is longer, the last part of it is cut and deleted. The receiver sees # (as the last character) at the end of the message shortened to 160 characters. The sender of a short message using the service is always marked as 159.

For instance: a cell phone receives an e-mail from the address juhan@telia.ee with the text "Trying the service".
The cell phone displays the SMS as follows:
juhan@telia.ee: Trying the service.
The receiver does not see the sender's name or the subject of the e-mail. The sender is marked as 159.
NB! The sent mail has to be in TEXT or HTML format.
The service enables to receive mails using Latin characters only.

It is possible to send an e-mail with a subject but it shortens the message. If you wish to see the subject of the e-mail in your SMS, send an SMS to the number 159 with the text "S ON". If you no longer wish to see the subject of the e-mail in your SMS, send an SMS to the number 159 with the text "S OFF". The customer receives a notification when either service is activated.

For instance: a cell phone receives an e-mail from the address juhan@telia.ee with the text "Trying the service" and the e-mail subject is "e-mail".
The cell phone displays the SMS as follows:
juhan@telia.ee ; e-mail : Trying the service.
The receiver does not see the sender's name. The sender is marked as 159.
NB! Telia can, at its own discretion, restrict forwarding e-mails to cell phones from various mailing lists and automatically generated mail reminders, and add them into the general blacklist.

If the message cannot be forwarded at once (e.g. when the phone is switched off), the short message sent to a cell phone via e-mail is stored at the short message service center for up to 7 days. The user cannot change this time.

The speed of the service is dependent on the Internet connection and its speed but usually the message is received within a couple of minutes. The service is not meant to forward fast messages as Telia does not operate the entire chain of sending the message.
If you want to get a status notification when messages are received, send an e-mail to: 372xxxxxx@sms-m.telia.ee

You can configure the parameters of the e-mail GSM following the instructions below: send a short message including the configuration command to the service.

  • All configuration commands are sent as short messages to the number 159.
  • One short message can include one command.
  • When the command is accepted, you will receive a short message about the successful/unsuccessful operation within half a minute or so

NB! Each command sent as a short message costs as much as a regular short message. The answer messages sent to the command messages do not cost anything to the receiver.

Defining the sender's address

When using the service "Short message to the Internet", you can choose one of the three versions for the mail sender's address.

  • You want the sender's address to be shown as 3725xxxxxx@sms.telia.ee

Send a message to 159 with the text "A PHONE".
3725xxxxxx is your phone number.

  • You want the sender's address to be shown as alias@sms.telia.ee

Send a message to 159 with the text "A ALIAS".
ALIAS is the name you chose when you registered. ALIAS can be up to 13 characters long.

  • You want the sender's address to be shown as anonymous@sms.telia.ee

Send a message to 159 with the text "A ANON".
NB! E-mails cannot be sent from the Internet to the address anonymous@sms.telia.ee. If the receiver of the e-mails has activated this address on his/her cell phone, the e-mails sent to this address are deleted without a warning.

Stop receiving e-mails

If you want, you can stop receiving e-mails on your cell phone whenever necessary. All the mails sent to you while you have temporarily disabled the service, are deleted and not forwarded to you even when you enable the service. The restriction still allows you to use the service "Short message to the Internet".

  • Stop receiving mails to both addresses:
    send a short message with the text D to the short number 159
  • Stop receiving mails to the numerical address:
    send a short message with the text D PHONE to the short number 159
  • Stop receiving mails to the e-mail address including a word:
    send a short message with the text D ALIAS to the short number 159
  • If you want to enable the service again:
    send a short message with the text E to the short number 159
    NB! The command E removes restrictions from both addresses.

Blacklist

The personal blacklist allows you to block e-mails from a certain address, host or domain. After adding a sender's address to the blacklist, you will not receive e-mails from this address on your cell phone. Using a personal blacklist does not keep other users from receiving e-mails from this sender.

Besides the personal blacklist Telia also uses its own blacklist, including addresses of senders who have violated the rules of the service or Internet usage (e.g. senders who have sent an e-mail with the intent of disturbing service users or in a way that disturbed service users). All service users can be added to this blacklist. The senders added to this list cannot send e-mails to any of the users of the service. Telia does not have to give explanations about the reasons for adding certain senders, addresses, servers or domains to this blacklist.

Adding senders to your personal blacklist
Send a message with the text: “I xxx" to the number 159
xxx can be a single e-mail address, host or domain.
After sending this command, e-mails from this address will not forwarded to your cell phone.

Deleting senders from your personal blacklist"
Send a message with the text: “R xxx" to the number 159
xxx can be a single e-mail address, host or domain.
After sending this command, the sender included in the command will be deleted from the blacklist.

See the blacklist
Send a message with the text: “L" to the number 159
After sending this command each address included in the blacklist is sent to your cell phone as separate short messages or you are informed that your blacklist is empty (if your blacklist does not include any addresses).

Telia on teenuse vahendaja ega vastuta teenuse sisu eest. Välismaalt SMS-teenusnumbritele saadetud SMS-de hinnale lisandub välisoperaatori sõnumi saatmise tasu.

SMS teenusnumbrite nimekiri ja hinnad

Mobiilsidevõrgus avatud eritasulised SMS teenusnumbrid ja hinnad seisuga 01.03. 2015

* Hinnad sisaldavad käibemaksu

* Välismaal lisandub paketipõhine välisriigist Eestisse saatmise SMS hind

* Perioodiline sisuteenus - SMS saatmine on tasuta, selle saatmisega liitud teenusega ja nõustud vastu võtma tasulisi SMSe teenuse pakkuja poolt.

* Infoteenuste numbritele 1182, 1185 sõnumi saatmise hind 0,099 €, sõnumi vastuvõtmise hind on toodud allolevas tabelis.

* Telia Eesti AS ei osuta SMS-sisuteenust vaid haldab tehnilist sidekanalit mobiilsidekliendi ja teenuspakkuja vahel ning vahendab nendevahelist arveldust. Üldkasutatava andmesidevõrgu kaudu või sellele juurdepääsu pakkumisel ei vastuta sideettevõtja teenusepakkuja poolt edastatava teabe sisu eest.

* Teenusepakkuja vastutab täies ulatuses lühinumbril pakutava sisuteenuse õiguspärasuse eest, omades teavet SMSteenusega liitumiste ja tellitud/osutatud teenuste kohta.

* Teenusepakkuja on kohustatud lahendama klientide poolt esitatud pretensioonid ja edastama informatsiooni lahenduse kohta nii kliendile kui Telia Eesti AS.

Juhul, kui teenusepakkuja on tuvastanud vea nende poolt pakutava teenuse arveldamises, edastab ta Telia Eesti AS-le vastava teate mobiilsidearve krediteerimiseks.

Teenusepakkuja teate alusel vormistab Telia Eesti AS kreeditarve ning väljastab selle kliendile.

Number Teenuse kirjeldus SMS hind €/ km-ga Teenusepakkuja Klienditugi
9544 Google Play konto kinnitus-SMS 0,00 Google Play info@telia.ee, 123
1241 Raha24.ee 0,96 MobiGW OÜ support.EE@TXThelper.com
1324 Credit24.ee 0,16 MobiGW OÜ support.EE@TXThelper.com
1616 Ring FM raadiomängud 1,00 MobiGW OÜ support.EE@TXThelper.com
1677 SMS-põhised teenused 0,16 MobiGW OÜ support.EE@TXThelper.com
1715 SMS Laen 0,64 MobiGW OÜ support.EE@TXThelper.com
telefon +372 698 8399
13011 SMS-põhised teenused 0,64 MobiGW OÜ support.EE@TXThelper.com
13013 SMS-põhised teenused 1,60 MobiGW OÜ support.EE@TXThelper.com
13014 ETK info 0,00 MobiGW OÜ support.EE@TXThelper.com
13015 SMS-põhised teenused 2,49 MobiGW OÜ support.EE@TXThelper.com
13017 SMS-põhised teenused 3,20 MobiGW OÜ support.EE@TXThelper.com
13018 SMS-põhised teenused 5,00 MobiGW OÜ support.EE@TXThelper.com
15330 Media Interactive 0,96 MobiGW OÜ support.EE@TXThelper.com
15977 Tarbijamängud 0,19 MobiGW OÜ support.EE@TXThelper.com
16366 16366 SMS-infoteenus 1,00 MobiGW OÜ support.EE@TXThelper.com
17012 SMS-põhised teenused 0,00 MobiGW OÜ support.EE@TXThelper.com
18977 Perioodiline sisuteenus 0,00 MobiGW OÜ support.EE@TXThelper.com
1511 Trio LSL 1,00 Link Mobility SIA info@linkmobility.ee
1512 SMS-põhised teenused 0,75 Link Mobility SIA info@linkmobility.ee
1521 SMS-põhised teenused 1,00 Link Mobility SIA info@linkmobility.ee
1885 SMS-põhised teenused 0,00 Link Mobility SIA info@linkmobility.ee
13553 SMS-põhised teenused 1,00 Link Mobility SIA info@linkmobility.ee
15151 SMS-põhised teenused 1,65 Link Mobility SIA info@linkmobility.ee
15152 SMS-põhised teenused 0,00 Link Mobility SIA info@linkmobility.ee
15154 SMS-põhised teenused 3,25 Link Mobility SIA info@linkmobility.ee
15156 SMS-põhised teenused 5,00 Link Mobility SIA info@linkmobility.ee
telefon +372 666 2357
15181 Perioodiline sisuteenus 0,00 Link Mobility SIA info@linkmobility.ee
15182 Kanal 12 Night Chat 1,02 Link Mobility SIA info@linkmobility.ee
1204 SMS-põhised teenused 2,27 Netsmart International Ltd support@netsmart.com.cy
1206 SMS-põhised teenused 3,25 Netsmart International Ltd support@netsmart.com.cy
1302 SMS-põhised teenused 0,97 Netsmart International Ltd support@netsmart.com.cy
1727 SMS-põhised teenused 0,65 Netsmart International Ltd support@netsmart.com.cy
14400 SMS-põhised teenused 5,00 Netsmart International Ltd support@netsmart.com.cy
telefon +357 22452565
14414 SMS-põhised teenused 1,62 Netsmart International Ltd support@netsmart.com.cy
15500 SMS-põhised teenused 3,25 Netsmart International Ltd support@netsmart.com.cy
16644 Perioodiline sisuteenus 0,00 Netsize Internet Payment telefon +40 737 044527
1331 Russkoje Radio mängud 0,95 Exchange AB ipx.finance@ericsson.com
1505 Sky Plus raadiomängud 0,95 Raadiotehnika OÜ akouts@sky.ee
telefon +372 678 8777
1520 Sky Radio raadiomängud 0,95 Raadiotehnika OÜ akouts@sky.ee
telefon +372 678 8777
1892 SMS-põhised teenused 0,25 Esteria.ee OÜ dd@esteria.lv
14401 SMS-põhised teenused 0,99 Esteria.ee OÜ dd@esteria.lv
14403 SMS-põhised teenused 2,99 Esteria.ee OÜ dd@esteria.lv
telefon +371 6788 7000
14405 SMS-põhised teenused 4,99 Esteria.ee OÜ dd@esteria.lv
13035 SMS-põhised teenused 1,92 Nowa OÜ info@nowa.ee
13036 SMS-põhised teenused 0,96 Nowa OÜ info@nowa.ee
17015 SMS-põhised teenused 3,20 Nowa OÜ info@nowa.ee
telefon +372 5352 3397
1320 SMS-põhised teenused 4,99 SMS Online SIA to.lv@sms-online.com
1812 SMS-põhised teenused 0,99 SMS Online SIA to.lv@sms-online.com
1896 SMS-põhised teenused 2,99 SMS Online SIA to.lv@sms-online.com
telefon +371 6762 5422
1182 1182 SMS-infoteenus 1,05 Elisa Eesti AS meelis.seer@elisa.ee
13323 Suhtlusportaal pling.ee 0,10 Elisa Eesti AS meelis.seer@elisa.ee
15300 SMS-põhised teenused 0,65 Elisa Eesti AS meelis.seer@elisa.ee
15980 SMS-põhised teenused 0,19 Elisa Eesti AS meelis.seer@elisa.ee
telefon +372 660 0620
12400 SMS-tarbijamängud 0,64 Indata OÜ willy@indata.ee
16336 SMS-põhised teenused 10€ Sihtasutus Lastekaitsefond lastekaitsefond@lycos.com
17100 SMS-põhised teenused 0,32 Indata OÜ willy@indata.ee
telefon +372 637 6094
126 Heategevuslik telechat 4,79 Hingeabi Assots. Usaldus MTÜ projektid@usaldus.ee
127 Heategevuslik telechat 0,64 Hingeabi Assots. Usaldus MTÜ projektid@usaldus.ee
telefon 126, 127
1343 EE rikketeate edastus 0,19 Eesti Energia AS teenindus@energia.ee
1545 EE näidud, saldoinfo 0,19 Eesti Energia AS teenindus@energia.ee
telefon +372 715 4254
18970 EE näidud, saldoinfo 0,00 Eesti Energia AS telefon +372 715 4254
18971 Nordea Pank SMS 0,00 Unwire ApS teenused das@unwire.com
18972 Nordea Pank SMS 0,00 Unwire ApS teenused das@unwire.com
18973 Unwire ApS teenused 0,00 Unwire ApS teenused das@unwire.com
telefon +45 2944 1424
18074 Unwire ApS teenused 0,00 Unwire ApS teenused das@unwire.com
1221 U-Mobiil pangateenused 0,39 SEB Pank AS info@seb.ee
telefon +372 665 5103
1615 SMS info 0,10 Farm Plant Eesti AS henry@farmplant.ee
telefon +372 529 8206
1711 SMS-info 1711, SurfPort-ja MMS seaded Paketipõhine Telia Eesti info@emt.ee
telefon 123
1811 SMS-põhised teenused 0,23 Maksu- Ja Tolliamet tauno.krull@emta.ee
telefon +372 50 61 489
1818 Perioodiline sisuteenus 0,00 Total TIM filipa.ferreira@timwe.com
telefon +351 212487800
12010 SMS-tarbijamängud 0,19 Direct Messenger OÜ andres@messenger.ee
telefon +372 504 7337
12554 SMS-põhised teenused 0,32 Tele2 Eesti AS martti.kinkar@tele2.com
telefon +372 5505 451
13321 SMS-põhised teenused 0,00 Placet Group OÜ gennadi@itm.ee
telefon +372 5696 9600
15333 Perioodiline sisuteenus 0,00 BMA Estonia OÜ piret@1bma.ee
telefon +372 654 1639
16700 SMS-põhised teenused 0,96 Reval Marketing OÜ reval.marketing@mail.ee
telefon +372 637 6094
17800 SMS laen 0,10 Folkia AS helen.veski@gmail.com
telefon +372 5656 5648
19092 SMS-põhised teenused 2,49 Traffic SIA riga@sia-traffic.com
telefon +37120221036

MMS

SENDING AN MMS AND SETTINGS

In the Telia network the size of an MMS can be up to 1 MB. If the message is bigger, and the cell phone does not convert it to a smaller size, the phone displays an error message.

The price of sending MMS messages is calculated in increments of 100 kB.

Picture and video messages cannot be sent to family or company short numbers.

MMS settings

Before sending an MMS, make sure that

  • mobile data connection is switched on in the settings of your cell phone;
  • you have not hidden your number in the settings of the MMS as our network does not allow sending messages from a hidden number.

VIEWING MMS

If you received a notification about a new MMS and want to open it:

FAQ

Can I send Russian-language MMS messages?
I put together an MMS, but my phone will not send it.
How long will an MMS be kept?

When abroad, you will pay the following for MMS messages:

  • sending an MMS – the rate for one MMS and the Internet fee of our roaming partners;
  • receiving an MMS – the Internet fee of our roaming partner.

You can send an MMS abroad from Estonia, if the message recipient is using one of the mobile telephony company services listed here. listed here.

Some phones cannot play sounds. Please refer to the instruction manual for your cell phone.
Some phones do not support the making of multi-slide messages and sound. Please refer to the instruction manual for your cell phone.
Some cell phones also allow video clips to be sent via MMS. However, if the recipient’s phone does not support video, then it cannot be shown. The same thing happens when a message sent exceeds the size limit supported by the recipient's cell phone.

There could be several reasons why.

  • The phone’s software is in beta and contains errors.
  • Sending fails because the network is currently overloaded. If GPRS connection fails, then the phone will try to send the message again later. There is, of course, no charge for an attempt to send a message.

The message is stored in your phone until you delete it. Some phone support automatic deletion of old messages.

If the MMS cannot be delivered to your phone, it is sent to your MMS account where it is stored for 10 days.

MMS can be sent simultaneously to 50 numbers.
The message is probably too big: different phones are able to handle messages of different sizes. Try sending a smaller message.
No. An MMS message sent from an e-mail address to a cell phone cannot be accepted. Technically it would be possible, but money cannot be requested from the sender of the e-mail and the client receiving an MMS message will not pay for every random message they receive. Therefore, no such option is currently in use.
MMS cannot be received through phone, if:
  1. you are using a basic phone, which does not support MMS
  2. you are abroad and have disabled automatic retrieval of MMS
  3. you are abroad and data roaming is switched off . It is not possible to receive MMS over Wi-Fi network. To send and receive MMS, activate mobile internet on your phone.
  4. the phone is switched off, or in airplane mode
If the MMS cannot be delivered to your phone during 72 hours, it is sent to your MMS account and you will receive a notification via SMS.
Only those MMS that your phone could not receive are sent to your MMS account. The carrier will attempt to deliver the message for up to 72 hours. If this fails, the MMS is sent to your MMS account and you will receive a SMS notification with a password.
Unfortunately it is not possible to receive MMS on basic phones. However, MMS sent to basic phone can be forwarded to your MMS account and you will be notified about a new message by SMS. To enable immediate forwarding (without 72 hours delay) of MMS, send an email to info@telia.ee