Business phone

A business phone independent from the location of the office and smart extra services make using a landline convenient, and it also makes good business sense.

  • Thanks to VoIP technology you only need an Internet connection to use your business phone when you relocate your office.
  • You can choose a call package with a suitable amount of call minutes.
  • The call limit can be used to call cell and landline phones in Estonia, Finland, Sweden, Denmark, Norway, Latvia, Lithuania and Russia.

60

minutes of call time

Monthly fee with the Telia
Internet connection:

€5,81

Regular monthly fee:
€8,16

120

minutes of call time

Monthly fee with the Telia
Internet connection:

€7,14

Regular monthly fee:
€9,49

240

minutes of call time

Monthly fee with the Telia
Internet connection:

€9,81

Regular monthly fee:
€12,16

The prices do not include VAT. When you reach the limit, the fees in are applied.

Per-minute rates to Estonian numbers €:

  Business package Plus plan
  24/7 Peak-time Off-peak time Night time
To Telia numbers 0,0153 0,0109 0,0083 0,0051
To other networks * 0,0153 0,0109 0,0083 0,0051
To Telia mobile numbers 0,0850   0,0850  
To Tele 2 mobile numbers 0,0850   0,0850  

All prices are exclusive of VAT.

* Other networks: Tele2, Elisa, TopConnect, Riks, STV, Telefant, ProGroup Holding, Delvi Telecom, Eleks Telefon, Linxtelecom, Starman, Teqli, GoNetwork.

Peak-time Business days 7:00 – 19:00
Off-peak time Business days 19:00 – 01:00
weekends and national holidays 07:00 – 01:00
Night time All days 01:00 – 07:00

Per-minute rates to foreign numbers €:

  Business package Plus package
Latvia, Lithuania – fixed network 0,1489 0,1055
Latvia, Lithuania – mobile network 0,2141 0,2141
Finland, Sweden, Norway, Denmark – fixed network 0,0729 0,0518
Finland, Sweden, Norway, Denmark - mobile network 0,1815 0,1649
Russia – fixed network 0,1898 0,1355
Russia Moskva – fixed network 0,1355 0,0812
Russia St. Petersburg – fixed network 0,1355 0,0812
Russia - mobile network 0,1898 0,1355

Other prices are available at price lists of Business package and Plus package.
Call initiation fee of €0.026 applies.

Prices are exclusive of VAT.


The business phone service includes multiple extra services divided into two packages:

Regular package

  • Applied to all business phone customers.
  • No additional fee

Extra package

  • Includes additional services to get the most out of business phone options.
  • A connection fee of €10 is added.

Regular package Extra package
Caller ID
Call forwarding if there is no answer
Call forwarding if the line is busy
Call forwarding immediately
Ringing sequentially
Speed dialing 8
Do not disturb
Call pre-notification
Voicemail
Blocking anonymous calls
Limiting outgoing calls
Web-based call log
  Using extensions
  Group calls
  Timetables
  Busy lamp fields
  Call pick-up
  Call park
  Selective call forwarding
  Allowing selected calls
  Important calls notification
  Calling back
  Redialing the last number
  Call filter

Business phone management portal

Business phone services are managed in one environment where you can configure, monitor, activate and switch them off, if needed.

Enter the management portal

Devices

You can use the business phone in many ways. We recommend that you to use a special Internet phone which looks like a regular phone but offers additional possibilities.

You can use the business phone in many ways. We recommend that you to use a special Internet phone which looks like a regular phone but offers additional possibilities. All the Cisco SPA series phones sold at Eesti Telekom AS support high-quality HD calls. Download the business phone manual.

When you need to communicate you can also use a computer with the necessary software.

We recommend Internet phones with a multitude of options to make the business phone as beneficial as possible for your company. We support the following phones to be used with the service:

Internet phone

Cisco SPA 301-G2

See more

Internet phone

Cisco SPA303

See more

Conference phone

Snom Meeting Point

See more

Internet phones

Read more about the models offered by Telia Eesti AS in the e-shopt

Technical specifications

The download and upload speed of the Internet connection used for call services has to be at least 100 Kbit/s per call.

The download and upload speed of the Internet connection used for call services has to be at least 100 Kbit/s per call. The required Internet speed is dependent on the number of simultaneous Internet calls made – in order to make the service function properly, the Internet wavelength has to be about 100 Kbit/s per call.

  • The customer's computer network devices (e.g. mars router, switch, id, etc. hereinafter user devices) have to transfer SIP protocol data packages without verification;
  • User devices have to support the SIP standard RFC 3261;
  • User devices have to support determining the username with the domain extension (in the format number@elion.ee);
  • User devices have to support G.711 codecs.

Parameters
The addresses, protocols and ports (TCP and UDP traffic allowed to fixed IP addresses) used to make Internet calls.

Port, parameter (source, destination) Protocol Address Description
UDP 5060(destination) TCP 5060(destination) SIP proxy.elion.ee (217.159.187.4) (217.159.187.132) Call signalisation
UDP 50 000-55 999 (destination) RTP (195.250.168.188) (195.250.168.189) (217.159.187.150) (217.159.187.151) Voice stream/video stream
UDP 53 (destination) DNS IP address name resolution
UDP 123 (destination) NTP Time on Internet phone screen
TCP 80 (destination) HTTP voipconf-new.elion.ee Internet phone software updates and settings
NAT session Must be open at least 70 seconds; or KeepAlive value must be on
SIP ALG parameter Must be disabled

IP addresses

DNS (name server) IP addresses
dns.estpak.ee 194.126.115.18
dns2.estpak.ee 194.126.101.34
dns3.estpak.ee 194.126.97.30
dns4.estpak.ee 195.250.187.46

SMTP (outgoing mail server) - mail.neti.ee

ADSL VPI/VCI - 0/100


Order smart extra services for more convenient use


Smart calls

Connect the business software used at the company with the business phone: customer information and call history help you to make your communication with customers more personal.

Smart calls

Smart calls connects the business software with the Telia business phone and allows you to start phone communication via your computer.

During an incoming call you will immediately see the caller ID and your previous communication on your computer screen.


Telia Eesti AS has created the prerequisites to use the smart calls service. Our official business software partners are responsible for ensuring the functionality:


Directo

671 8578
info@directo.ee
www.directo.ee

Scoro

611 6671
info@scoro.ee
www.scoro.ee

Columbus Eesti AS

671 8578
eesti@columbusglobal.com
www.columbusglobal.ee


Become an Telia Eesti AS partner

If you want to become an Telia Eesti AS partner as a provider of business software, contact me.

Pearu Tamm
Business Manager

pearu.tamm@telia.ee
640 2601

  • Click and call
    When you click on a chosen phone number, first your Internet phone rings. When it is answered, an outgoing call is activated, i.e. you are calling to the previously chosen number.
  • Connecting the call with the contact card
    A popup window which appears in the bottom right-hand corner of your computer screen informs you about an incoming call. If the call comes from a number in your customer database, the caller's name is also displayed. The popup window also shows missed calls.
  • Phone book
    The functionality of the phone book allows displaying all the customers' names on the phone. This means that you can recognize the customer even if you have not opened the specific business software on your computer.
  • Call history
    You will have an overview of all the calls made with the Internet phone: incoming calls, outgoing calls, missed calls, call duration, etc.

Call Queue and Virtual Secretary (IVR)

Call Queue and Virtual Secretary (IVR) is an additional service of Telia Business Phone consisting of two functionalities sold separately or together.

Call Queue and Virtual Secretary (IVR)

Call Queue and Virtual Secretary (IVR) is an additional service of Telia Business Phone consisting of two functionalities sold separately or together.

Call Queue allows to place the incoming calls in a queue and play an audio file (music and/or text on hold) to the caller. It is also possible to send a welcome message to the caller before placing the caller in a queue, which will always be played until the end, and thereafter the call will be directed to the queue. 

Virtual Secretary allows the caller to choose the appropriate service using keyboard shortcuts.

The service has two work modes managed by time schedule:

  • In an open work mode, calls are placed in a queue or the caller can choose the desired service using keyboard shortcuts.
  • In a closed work mode, the call will be ended and/or previously recorded message will be sent to the caller or the call will be directed to other number. In the closed mode, it is not possible to use the queue and IVR service anymore.

By the means of a time schedule, it is possible to determine the open times, dates and weekdays related to the service in intervals or single dates or weekdays. If no time has been established, the service is constantly open (initial status). During the open time, it is possible to send at first a welcoming message to the caller and thereafter the audio file of the queue. We recommend to use the welcoming message, when it is necessary to send at first a message to be played until the end to the caller.

As an initial setting of the Call Queue service, the calls will always be immediately directed to the queue.

As an initial setting of the Virtual Secretary, the calls will be immediately directed to the phone number without a queue. Limiting the number of the calls to be placed in a queue or waiting time allows, upon fulfilment of the conditions, to send the caller a message of temporary overload and ask the client to call again shortly. It is recommended to calculate and evaluate the number of the calls to be placed in a queue or maximum waiting time according to the average call duration or patience of the waiting client. 
For example, if the average call duration is 1 minute and 10 calls will be placed in a queue, then you should consider whether the 10th person in the queue is actually ready to wait for 10 minutes or would it be more honest to reduce the limit and send the caller a message of temporary overload with the request to call again shortly.


Service Price without VAT VAT Price with VAT
Call queue 7 1,4 8,4
Virtual Secretary (IVR) 7 1,4 8,4
Configuring the Call Queue and Virtual Secretary 20 4 24

The Call Queue and Virtual Secretary service is meant for the clients who receive more incoming calls to their phones than usually, but not so much calls that it would be necessary to consider the introduction of the Call Centre service.

The clients using this service may be secretaries answering company’s phone, smaller client services receiving orders from their clients, such as hair salons, information phones of beauty parlours or sports clubs. This service is certainly suitable for family physicians, who have phone consultation times at certain times of the week.

In addition, the service is suitable for the clients who want to notify outside office hours the callers of their working schedules, in order to offer a possibility to call again.

The clients can use the option to send the caller during waiting time some information about their company or services.

In conclusion, we recommend this service to the clients whose phones are always busy and who want to provide the callers with a convenient opportunity to wait in a queue, instead of letting the clients to call back repeatedly. 

The service is not meant for organising mass callings and phone voting and thus it is allowed to receive a maximum of 300 calls in one minute, in order to avoid overloading technical equipment forming the basis of the Service. The calls which number exceeds the aforementioned maximum limit will not be handled in this minute.

The client can manage the Service in the Business Client Self-Service at teenused.telia.ee in subsection Call Queue and Virtual Secretary (IVR) and Audio Files.

After the activation of the Call Queue service, the caller will immediately hear the audio file of the queue (a message with music).

In order to activate the Virtual Secretary (IVR) service, the client must configure the service in the Self-Service - i.e. to activate the audio file and the respective keyboard shortcuts.
For temporary suspension, the client can switch off the time schedule in the Self-Service and then the settings of closed time will be implemented.

For better functioning of the Call Queue and Virtual Secretary service, we recommend to use the Business Phone extra package. We recommend to use the extra package particularly in the situations where the answered calls are often directed to other number.